Ascora

Pros

Ascora has the potential to be excellent software with good functionality

Cons

Ascora is majorly let down by poor support when customers need it most. In the last few months we've had issues with purchase orders, payroll and now invoicing. Due to Ascora incorrectly calculating GST, we are having invoices denied by customers until they go out correctly. This is costing us tens of thousands per month, an issue we have made clear to Ascora. Despite this, we are struggling to get a response and being left with late-arriving work arounds that rely on them manually correcting each invoice. We are into the second month of this and could not get a response to multiple emails for over a week. This simple issue is rendering the software ineffective, losing all the efficiency gains it would otherwise make and leaving a very bitter taste considering we are still paying monthly subscriptions to receive software which prevents us invoicing outs. Until the support is worked out, I'd strongly recommend staying away from this package unfortunately.

Pros

This is based on a good overall idea and, when it works as it should, could become a strong job management system. The layout is generally helpful and keeping job details, scheduling, timesheets, reports and field staff information together in one place is valuable for businesses in the trades.

Cons

Timesheets and time tracking have become very unreliable. Automatic check ins often create several entries at once sometimes fail to check staff in and employees are frequently unable to check into jobs manually. As a result, payroll and job costing are less accurate and it is difficult to charge clients correctly for hours worked. We now have to track hours ourselves using WhatsApp messages and separate spreadsheets which undermines the point of using this.

Pros

Good value for the money and equipment tracking is a big plus for me. The custom forms have been a real help with staying compliant on EPA refrigerant tracking. I created the form myself by following the tutorial on their website and the process went smoothly. After testing it in the app, I was surprised by how well it came out. Many field service providers either charge extra for forms or won't let you build your own. It gives you the tools and guidance to do it yourself.

Cons

Invoice line items don't seem to transfer to QuickBooks correctly for some reason. It could be related to the different invoice layout but I need to look into that more. For now, generating the invoice in the platform and dragging it into QuickBooks works well enough. The AI there transcribes it for me. Since Ascora is an Australian company, I had to adjust a few settings, like the tax name. I'm still working out how to switch the date format from the default D/M/Y to M/D/Y which can be confusing for American customers.