Sean
City Biomedical Repairs, 11-50 employees
Less than a year
“Great Software for our usecase
Pros
We tried many softwres like truasset but it was not customised to our usecase. but this was vry customised for small shops that are looking to scale
Cons
i think their reporting is little premature. they are improving it
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
BHM Biomedicals, 11-50 employees
More than a year
“Built for small biomed teams, not generic HVAC workflows
Pros
We run a small biomedical service team and honestly most FSM tools we tried before this were either built for HVAC companies or way too heavy for what we do. We were juggling spreadsheets, WhatsApp, and a basic ticketing tool just to keep track of service calls and PMs. Bravio is the first tool that actually feels like it understands how biomed service works. The biggest difference for us is asset tracking + service history. Being able to pull up a device and see past service, PM schedules, and parts used in one place has made life much easier. Earlier we were digging through emails or asking technicians for updates. PM scheduling is also straightforward. We’re not missing cycles like before, and we don’t have to manually track everything. It’s not perfect yet. Reporting is still basic and there are a few small things in workflows that could be smoother. But the team is very responsive and has actually shipped changes based on feedback, which we haven’t seen with bigger software. Overall, it feels like this is being built for shops like ours, not enterprise teams. If you're a small biomed service company trying to get out of spreadsheets, this is a solid option.
Cons
Bravio is still early, and that shows in a few areas. Reporting is fairly basic right now—if you need deeper insights or custom reports, you’ll likely still rely on external tracking. There are also small workflow gaps that come up during day-to-day use. Nothing major, but things like minor UI friction or extra steps in certain actions could be smoother. Another limitation is integrations. If you’re used to more mature systems with a wide range of third-party integrations, that’s still evolving here. That said, most of these aren’t blockers for us. The team is responsive and actively improving the product, so issues don’t just sit unresolved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
