Last Updated
Overview
CSOne provides integrated field service management and ERP capabilities, allowing businesses to manage field operations alongside sales, billing, and inventory. Although the platform lacks flexibility in external and internal access points, its inventory synchronization justifies its value. Overall, CSOne is a compelling choice for optimizing service revenue.
Overall Rating
Based on 2 users reviews
4.5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
CSOne Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Management
What Is CSOne?
CSOne is a cloud FSM solution that offers a unified platform for managing field service alongside sales processes. It addresses key challenges by handling breakdown calls, regular inspections, and complex preventive maintenance. The system improves field efficiency by allowing technicians to issue repair quotations quickly and ensuring real-time consumption of repair parts from inventory.
CSOne Pricing
The following are the CSOne pricing quotations:
- Initial Costs – $0/month
- Basic License – $240/month, excluding taxes for up to three users + $80/month for each additional user
Disclaimer: The price is subject to change.
CSOne Integrations
The platform integrates with the following:
- Microsoft Power BI
- Microsoft Office 365
Who Is CSOne For?
CSOne software is ideal for the following businesses:
- Sales
- Procurement
- Field service
- Preventive maintenance
- Depot repair
Is CSOne Right For You?
CSOne excels in delivering a robust FSM solution tightly integrated with essential ERP sales and financial functions, eliminating data silos. The software is ISO 27001 compliant, ensuring the security of confidential and sensitive user data. It is highly scalable and can meet the requirements of growing organizations aiming to dramatically improve the first-time fix rate and maximize service revenue.
Still unsure if CSOne is the right software for you? Contact our customer support staff at (661) 384-7070 for personalized assistance.
CSOne Features
Online Calendar
CSOne features an online calendar that boosts operational visibility, granting managers insight into technicians’ availability and their progress on tasks from both the office and field locations. The platform securely extends access to online scheduling for external sub-contractors, ensuring seamless coordination through strict authorization controls.
E-Signature
This functionality allows customers to instantly sign service reports using the technician's mobile device, enabling immediate electronic delivery via email. It eliminates paper reports, saving technicians valuable time previously spent on manual data entry back at the office.
Repair Quotation
Following an initial field investigation, CSOne software allows for the immediate preparation of a detailed repair quotation while on-site. It manages and tracks multiple versions of quotations, recording customer approval statuses in real-time. All finalized repair documents can be instantly generated and shared in PDF format.
Service Report
The system enables technicians to document parts utilized, labor costs, and other expenses directly within the system. The service report can be output using a mobile Bluetooth printer. The software instantly marks the repair parts used as consumed from inventory, updating stock levels without waiting for a daily batch process.
Manage Sub-Contractors
This feature utilizes authorization controls to grant sub-contractors access to the platform, enabling them to generate and finalize accurate service reports directly on the work site. It eliminates the need for internal staff to manually process and enter hundreds of external documents.
Pros And Cons of CSOne
Pros
Simplifies data management
Speeds up system setup
Improves task scheduling
Cons
Limited report flexibility
Delayed inspection setup
CSOne Reviews
Total 2 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Machinery, 51-100 employees
More than a year
“Made my work more efficient”
Pros
With CSOne we have been able to turn periodic inspection tasks into drop down menus which greatly reduced the amount of data entry. I believe this has significantly boosted our work efficiency compared to our previous company. Also it is very scalable so we can easily adjust or add items as needed. We are very happy with how it is working and it is improving day by day.
Cons
When setting up an inspection cycle there is a slight delay since the reception cannot be created until the following day.I just wish there was a way to address this issue.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Machinery, 51-100 employees
Less than 6 months
“An excellent tool”
Pros
It covers a broad spectrum of areas like sales, customer, maintenance and field managementtgiving us an all in one overview of everything.
Cons
I ran into issues when I could not get through on the phone or did not know who to contact. I feel like it would have made a huge difference if someone had answered the phone when the system was first rolled out. As having clear communication from the start would have saved a lot of time and frustration.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Frequently Asked Questions
Does CSOne offer an API?
Yes, it offers an API.
What types of pricing plans does CSOne offer?
The software does not have any initial costs. Its Basic License costs $240/month, excluding taxes for up to three users, plus $80/month for each additional user. Meanwhile, the vendor also provides custom pricing options for teams requiring more than ten licenses. Get a flexible CSOne price quotation today.
Does CSOne have a mobile app?
No, the software does not have a mobile app.
What language does CSOne support?
It supports English, Chinese, and Japanese languages.
What other apps does CSOne integrate with?
It integrates with Microsoft Power BI and Office 365.
What level of support does CSOne offer?
The software offers multiple support options, including FAQs and form submission.
Who are the typical users of CSOne?
Typical users of the platform include professionals working in various business types, such as field service, sales, preventive maintenance, procurement, and depot repair.