Dispatch Pro

What Is Dispatch Pro?

Dispatch Pro is a field service management platform designed for HVAC, plumbing, electrical, maintenance, and other service businesses that send technicians to customer locations. It provides tools for managing scheduling, dispatching, customer information, job tracking, and field operations from one system.

Office teams can create jobs, assign technicians, adjust schedules, and monitor ongoing work. Technicians can access assigned jobs from a phone or tablet browser, update job statuses, record labor, upload photos, and collect customer signatures while in the field. Managers can then review job updates, completed work, and related records from the office. The platform also offers advanced features such as route optimization and live technician location tracking on higher-tier plans.

What Is Dispatch Pro Best For?

The software is best known for its skill-aware technician assignment feature, which allows field service companies to match jobs to technicians based on their skills and availability. This is especially useful for HVAC, plumbing, and electrical teams, where not all technicians can handle the same tasks. Dispatchers can factor in job requirements and technician information when deciding who should take each job, helping them account for specialties as they build the daily schedule.

How Much Does Dispatch Pro Cost?

Dispatch Pro pricing starts at $99/month for its Starter plan for up to 10 users. Other plans the platform offers are as follows:

• Professional: $399/month, for up to 50 users
• Enterprise: Custom pricing, for unlimited users

The platform also offers Build Logix, a separate takeoff and estimating product priced on a per-company basis starting from $149/month for up to three users.

Apart from the base subscription pricing, organizations may need to budget for these estimated additional costs that are typically associated with similar software solutions based on industry benchmarks:

• Additional User/Technician Access: Typically, around $29 – $100/user/month
• Payment Processing: Approximately 2.6% – 2.9% + $0.30/card transaction
• Implementation/onboarding: Often between $0–$600 for smaller setups; $5,000 – $50,000+ for enterprise FSM deployments
• SMS/Phone Communication: Generally, around 20 – $100+/month, depending on usage/service

Disclaimer: The pricing is subject to change.

Dispatch Pro Integrations

The vendor has not disclosed any information related to the platform’s third-party integrations.

How Does Dispatch Pro Work?

Dispatch Pro users can configure their field-service workflow after logging in. Staff can create jobs, assign technicians, track progress, and close service calls. They can follow these steps:

• Log in to Dispatch Pro and access the scheduling and dispatch workspace from a supported web browser
• Create work orders with customer details, job requirements, service information, and other details technicians need before heading to the site
• Schedule and assign jobs based on technician skills, availability, location, and the type of service required
• Send job details to technicians so they can view their schedules and assigned work from a phone or tablet browser
• Track field activity as technicians update job statuses, record labor, and add photos while work is underway
• Complete service calls by reviewing the finished work and collecting the customer's digital signature from the technician's device
• Review completed work using job, invoice, labor, and other reports, with CSV exports available for further use

Who Is Dispatch Pro For?

Dispatch Pro software serves a wide range of industries and sectors that schedule, dispatch, and manage teams working at customer locations, including:

• HVAC
• Plumbing
• Electrical
• General contractors
• Restoration
• Landscaping
• Technology services

Dispatch Pro Use Cases

Based on Dispatch Pro features, current capabilities, and the field-service workflows it supports, we have identified the following situations where the software can be a suitable option for the day-to-day needs of service businesses:

1. Service Shops Balancing Emergency Calls With Scheduled Work

Plumbing, HVAC, and electrical businesses often have days that do not go as planned. An emergency no-heat call, water leak, or electrical fault can occur while technicians are working on installations, maintenance visits, or routine service calls. The resulting issue is not only finding an available appointment slot, but also determining which existing jobs can be relocated without causing additional scheduling conflicts.

Dispatch Pro lets dispatchers review current assignments, create the emergency job, and reassign technicians or adjust schedules as priorities change during the day.

2. Specialty Contractors Matching Jobs To Qualified Technicians

A field-service company with different trades, certifications, and areas of expertise cannot treat all technicians as interchangeable. An HVAC company may have various levels of experience with diagnostics, installations, and commercial equipment, whereas electrical contractors must distinguish between licensed, apprentice, residential, and commercial experience. Without a system to account for these differences, dispatchers may rely on memory or informal communication when assigning specialized jobs.

Dispatch Pro lets dispatchers consider technician skills and job requirements when making assignments, rather than relying only on availability. This gives specialty contractors a way to factor technician qualifications into daily scheduling when different jobs require different expertise.

3. Multi-Trade Contractors Coordinating Several Types Of Field Work

General and multi-trade contractors regularly handle service calls, maintenance work, follow-up visits, and larger jobs all at the same time. The challenge grows as different crews require different information, and the office must keep track of changing assignments, labor, and job status for multiple types of work.

Dispatch Pro allows dispatchers to create work orders, assign technicians based on skills and availability, and track labor and job status as work progresses. This gives office teams a single view of ongoing jobs across different crews, so they can see current assignments and update schedules as field work changes.

4. Restoration Teams Managing Multi-Visit Jobs

Restoration work may require several visits before it is completed, particularly if the initial response is followed by additional work, documentation, or crew activity. For office staff, the challenge is keeping track of what happened on each visit and what still needs to be addressed.

Dispatch Pro lets teams manage multi-visit jobs while tracking job status, photos, labor, and other field updates. Office staff can use this information to review work already completed and keep track of follow-up activity as crews return to the same job.

5. Service Businesses Requiring A Clear Field-To-Office Handoff

When a technician leaves the customer's property, the work is not necessarily complete. Businesses still need to maintain a reliable record of what was completed, what was documented on-site, and whether the customer acknowledged the finished work before moving the job to invoicing or follow-up.

Dispatch Pro supports technicians with adding job notes, photos, labor information, and customer signatures from the field. Office staff can then review these details in the completed job record, giving them the information needed to follow up, review completed work, or move the job to its next stage.

Is Dispatch Pro Right For You?

Are you looking for field service management software that supports scheduling, dispatch, technician updates, and job completion? Dispatch Pro is suited to plumbing, HVAC, electrical, restoration, contracting, and other service teams that coordinate technicians at customer locations.

Its skill-aware scheduling and route planning help dispatchers assign and coordinate field work, while live technician tracking and mobile job access give office teams visibility into work as it progresses. Digital signatures also let technicians capture customer acknowledgment at the job site. The platform employs HTTPS encryption in transit, role-based access, and company-scoped data controls, while it prohibits the sale of personal and location information. Dispatch Pro can support up to 10 users on Starter, 50 on Professional, and an unlimited number of users on Enterprise, with the Enterprise plan including custom workflows.

As field service operations move toward real-time scheduling, mobile workflows, connected field data, and live dispatch visibility, Dispatch Pro reflects these trends with capabilities such as live updates, GPS tracking, route planning, mobile job access, and reporting.

Still not sure if Dispatch Pro is right for you? Contact our customer support team at (661) 384-7070 to discuss your field service requirements.