Last Updated
Overview
Expert Market Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Relationship Management (CRM)
What Is Expert Market?
Expert Market field service software is an open-source platform that streamlines and automates tedious tasks for on-site teams. It enables quick task allocation, real-time data processing, and document sharing. The platform is commonly used for contact management, work order management, and customer relationship management (CRM) to optimize field operations and improve customer experiences.
Expert Market Pricing
Expert Market pricing is based as software-as-a-service (SaaS) model, with monthly fees based on the number of users. The average costs are as follows:
- Starting from $34/month (for up to three employees)
- Starting from $158/month (for up to six employees)
- Starting from $199/month (for up to ten employees)
Disclaimer: The price is subject to change.
Who Is Expert Market For?
Expert Market software is ideal for industries and sectors with a mobile workforce that performs services away from a central office, including:
- HVAC and plumbing
- Landscaping and cleaning
- Pest control
- Construction
- Utilities and telecom
- Real estate
Is Expert Market Right For You?
If your business is looking for a solution that can grow with you, Expert Market offers a highly scalable platform. Its core scheduling and dispatching capabilities are designed to handle an increasing number of work orders and technicians efficiently. As your business expands, the software helps maintain operational efficiency without a proportional increase in administrative overhead.
Still not sure about Expert Market? Contact our support team at (661) 384-7070 to book a demo.
Expert Market Features
Work Order Management
This feature allows for the creation, assignment, and tracking of every job with ease from a centralized location. It digitizes and distributes work orders to field teams, ensuring a clear record of job details, customer information, and required equipment. This streamlined process helps to ensure timely job completion and efficient task tracking throughout the entire service lifecycle.
Scheduling And Dispatching
This software provides a robust digital calendar that enables managers to effortlessly schedule jobs and assign them to the most suitable team members. It also offers the ability to automatically notify your workforce about new assignments or any changes to their schedule. This capability reduces administrative burden and helps to ensure that technicians are deployed as efficiently as possible, minimizing travel time and maximizing productivity.
Mobile Access
With dedicated mobile applications for both iOS and Android, your field team can access vital information from anywhere. Technicians can view customer details, job histories, and product information on the go. The apps also empower them to manage workflows, capture signatures, take mobile payments, and create digital invoices on-site, which helps to bridge the gap between office and field operations.
Real-time Reporting
Expert Market features a suite of real-time dashboards and comprehensive reports designed to help you track key performance indicators (KPIs). Managers can monitor job progress, analyze team performance, and identify any bottlenecks in the workflow. This powerful data is crucial for optimizing resource allocation, making informed business decisions, and identifying trends to improve overall service quality.
Customer Communication
Expert Market helps to significantly improve customer engagement through automated notifications and updates regarding service appointments. This functionality ensures that customers are always informed about their service status, from scheduling confirmation to technician arrival. The result is a more professional and transparent service experience, which reduces the number of inbound inquiries and leads to higher customer satisfaction.Book an Expert Market demo to learn more about its features.
Expert Market Reviews
Total 20 reviews
1.1
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars0%
3
Stars5%
2
Stars5%
1
Stars90%
Share your experience
Anonymous
Not Specified, N/A employees
“aggressive sales calls disrupted us”
Pros
This has been an awful experience overall and honestly I don't have anything positive to say about it.
Cons
After our Director spent a few minutes on their website checking pricing and then closed the page, his personal phone started getting bombarded with sales calls almost immediately. On top of that our main business landline was clogged up for about 15 minutes with constant cold calls which interrupted our normal operations. That kind of aggressive follow up feels extremely unprofessional and was seriously disruptive.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Sylvie
Not Specified, N/A employees
“unwanted pitches”
Pros
Their sales approach is very pushy.
Cons
I got a call asking whether we needed fuel cards, trackers, health and safety services and a few other things. I made it clear that we are not reviewing any of those right now but said I'd be happy to receive an email with contact details so I could reach out later when the time comes. Less than five minutes after that call ended, I had already received 10 calls from different companies thanking me for my enquiry and launching straight into a full sales pitch even though I had clearly said I was not interested. BE AWARE!!!!!!!
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Ian Hawkes
Not Specified, N/A employees
“relentless spam”
Pros
I really can't caution people strongly enough to stay away from this platform, don't even register for it.
Cons
The fact that I haven't actually used this website and theyre already hounding me by email, text and phone has convinced to never actually sign up for anything. I have no idea how they got my details since all I did was look at a few ads for card readers. There's no way I'm contacting them to complain either because I'm convinced that would only lead to even more pestering.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
3
Functionality
1