Business Supplies and Equipment, 1-10 employees
Less than 6 months
“Solid and helpful tool”
Pros
I love how easy it is to use and how everything is on one platform. It makes things so much more convenient!
Cons
Overall, I think it's great! But I really wish the settings and customization options were a bit more user-friendly. It would make things so much easier if I could make changes and adjustments without feeling like I need a manual.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Civil Engineering, 51-100 employees
Less than a year
“Outstanding support”
Pros
The system is really organized and it's easy to use. It's definitely user-friendly.
Cons
I really like how easy it is to generate reports, raise complaints and create quotations. Everything is pretty streamlined for that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Facilities Services, 1-10 employees
Less than 6 months
“Perfect fit for service-based businesses”
Pros
This software does everything we need and more. It's got all the features that help us run smoothly.
Cons
One thing that could definitely be improved is the battery drain. It's pretty intense on phones and if they could fix that, it would make a huge difference for people who rely on it throughout the day.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Public Safety, 11-50 employees
More than a year
“My experience with EyeOntask”
Pros
It's such a great tool for managing tasks and contacts within my company. The thing I like the most is the service report, invoice and contract templates. I can easily customize them to fit our company's look.
Cons
The task and invoice tracking system is fantastic. I never miss anything, which is a huge relief. It helps keep everything organized and on track.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Business Supplies and Equipment, 51-100 employees
Less than a year
“Top affordable solution for FSM”
Pros
The value for money is amazing. I've checked a lot of options on Capterra and some of them are ridiculously expensive. Sure, some might be better but they're out of our budget and it doesn't make sense to spend that much on a department that mainly generates expenses, like field service support.
Cons
Some modules, like the customer portal, contracts or managing customer and personal equipment, were a bit confusing to configure. Both customer equipment and personal equipment are set up in the same place, which makes it harder to manage.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Security and Investigations, 51-100 employees
More than a year
“Simple to use”
Pros
It's honestly super easy for the technicians to use and that's a big win for us. They don't need to waste a lot of time learning how to use it, which is always a plus.
Cons
It's a bit disappointing that I can't produce purchase orders directly from quotes. It would be a lot more efficient if that feature was available.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Computer & Network Security, 1-10 employees
Less than 6 months
“Overall good product!”
Pros
It is a solid app overall but there are definitely a few areas where it could be improved.
Cons
There are some things that really annoy me, like not being able to generate credit notes. Also, going back to the main page every time I access an invoice or client is a bit difficult. It's time-consuming and I can't print multiple invoices for one client at once. Each one has to be printed separately.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Wholesale, 51-100 employees
Less than a year
“Great platform for scheduling”
Pros
The setup was super easy, honestly. I was surprised at how quickly everything was up and running. After just a quick 10-minute orientation, everyone, whether it was the field technicians, schedulers or managers was able to jump right in without any issues.
Cons
The integration with more popular ERPs like MS Dynamics is something that's really needed. As far as I know, there's no way to do that right now, which is a bit limiting.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 1-10 employees
Less than a year
“Best price-to-performance balance”
Pros
The price-performance ratio is fantastic. It has almost everything we need for operations at a fraction of the cost compared to other apps. Plus, the setup was free and implementation was super easy. Technical support is also super responsive.
Cons
I'm excited about the upcoming integration with Zapier that they've mentioned. We've been waiting for it and I'm hopeful it'll be as useful as they say it will be.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Environmental Services, 1-10 employees
More than a year
“Best software I've used”
Pros
It has made my life so much easier! Managing everything is very easy now!
Cons
On the plus side, the platform is really easy to learn and use. It's fast, flexible and doesn't take much time to get the hang of.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10