EZ Service Manager Reviews

“Peace of mind and flawless compliance

Pros

Since we switched to EZ Management from our old software, we've seen so many benefits. Their Engineer App is easy to use and lets us record everything we need on site. Their cloud-based software is also really simple. It works great with�Xero.com�and Stripe for taking payments. Best of all, we have peace of mind knowing our data is secure and constantly backed up on safe servers.

Cons

One of our main concerns before switching to EZ Management was if their software could produce the right reports for our inspectorate. We just had our audit and all the reports from EZ Management complied fully and gave us accurate figures at the touch of a button. We were also worried about customer support. Our old software company never answered the phone. we had to leave a message and wait up to 24 hours for a call back. EZ Management is a complete breath of fresh air! Their tech support is second to none. They always answer promptly and fix our problems in minutes, not days.

“Beyond comprehensive

Pros

customer service is extremely responsible. The developers go above and beyond and are always eager to help. It's so much more comprehensive than our old software system.

Cons

Moving over from our old software was a tough process but EZService Hub really goes above and beyond to make sure the migration is done as quickly as possible.

“It ticks all the boxes, perfectly

Pros

It handles everything for us, from quotations and service dockets to compliance. The EZ service hub saves us time and makes our service to customers much smoother.

Cons

I can't really find anything wrong with it. It ticks all the boxes for our service and installation tasks.

“easy system, powerful filters

Pros

This is a very easy system to use. I can find all the information from our jobs easily and the multiple filter functions are really helpful.

Cons

Once documents are created in the system, you can't alter that docket from the admin side.

“A startup's game-changer, worth every penny

Pros

My company is only in its 4th year so it was really important to find software that fits. Honestly this software ticked all the boxes for me. The pros are: really good support, it handles all the admin we need for standards like EN51031 and PSA CCTV requirements, the system design is great, it does risk assessments, updates are fast, their online software is easy to use, scheduling jobs is super simple, it sends annual service reminders, it's a good fit for the security industry and it's easy for sole traders to use.

Cons

The set-up fee was a little high for my startup company. But it was well worth it once everything was running. The online training was excellent and they set the software up perfectly for my company's processes.

“Flexible reporting!

Pros

The reporting is really flexible which is excellent. The office user interface is very good and the support from the EZ management team is top-notch.

Cons

Writing quotations can be a bit clunky sometimes.

“Absolutely brilliant and simple

Pros

It is absolutely brilliant. From the easy installation to actually using it, everything was simple. It took me literally 20 minutes to set up a few customers, assign jobs and get reports. It has everything you need without being over-complicated. The support team are fantastic and always get back with an answer. I was using another company's software before and it was appalling. I'm so relieved I found this. Anyone who wants to email me can just google my name. I run a security company in the Grimsby area. Thanks again to EzManagement LTD.

Cons

No cons as yet.

“Have high hopes with it

Pros

I work for an interior company and we've always had a lot of problems managing our jobs and projects. We need to track progress to stay on schedule and report issues to other people. I really think this tool will save us time and be a huge benefit. I found out we can work online or offline with it, review finished jobs, get alerts and even search for jobs using GPS.

Cons

I am really confused about the price. I just can't find it on their website.

“Adapted perfectly for our team!

Pros

We liked how easy it was to adapt the software for what we needed without any issue. Nothing was a problem to solve. We now have 13 engineers using it every day.

Cons

There's nothing we don't like about the software.

“Smooth integration

Pros

Integrating with our accounts system was key for us and this software does it. The system is well-designed and our staff found switching over to it relatively easy.

Cons

Since it's cloud-based, we're totally reliant on our broadband which is different from having an in-house server. But so far, the benefits definitely outweigh that.

“Easy to use

Pros

This is extremely easy to use, training only took a few hours. The extra engineer app lets me create jobs and send them to engineers in seconds. The app also shows engineers their previous job sheets which helps them work faster and more effectively.

Cons

No cons to report. Everything works as promised and even more.

“appreciate the smooth integration!

Pros

Yes, the product is easy to use and the integration process was very smooth.

Cons

There are a few things on the app that aren't really necessary.

“promotes efficiency!

Pros

It's an easy-to-use system with app integration. This saves us several man-hours and helps us run a more efficient operation.

Cons

I'd like to be able to book services directly from the app.

“Easy to use with great backup

Pros

It is simple to operate, has good backup and the staff are very helpful.

Cons

Nothing to complain about, it's very good to work with and easy to use.

“saves so much time

Pros

this tool is very user friendly, quick to learn and has saved us so much time. Our company rep spent time with us to understand what we needed. Our engineers don't mind using the app because it cuts out so much paperwork. All the info they need is right there, no more searching through post-it notes and files. We can bill customers much faster now.

Cons

NO CONS. The app is very friendly and the customer support is brilliant. One quick call and we're sorted.

“easy windows-based software

Pros

Because it's Windows-based, it's so easy to use. Linking it with our accounting package means we have access and visibility to everything in one place.

Cons

It's not a remote system. Being able to log into the database while working from home would be the icing on the cake.

“great money-saving tool

Pros

Since installing the EZ Management Software and Apps, our company has saved a lot of money. It's helped us improve our job and labour costing. The real-time data and reporting is a great money-saving tool for us.

Cons

No cons so far.

“Windows-based and easy to link

Pros

It's always online. We get real-time information from our field engineers and signed jobsheets are emailed to customers instantly.

Cons

It's a good tool, nothing negative to mention.