Facilities Services, 500+ employees
Less than 6 months
“Reliable tool”
Pros
Updating data is super easy for me and the whole process feels quick and easy.
Cons
I had some trouble logging in through the PC browser. It doesn't take me inside the system like it should.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Electrical/Electronic Manufacturing, 11-50 employees
More than a year
“Easy to use”
Pros
I really like the mobile accessibility and how it tracks customer data. The engineer reports are also a great feature.
Cons
The task reminders for the engineers are helpful but I've run into a few browsing issues here and there.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Facilities Services, 500+ employees
Less than a year
“Fantastic software solution”
Pros
The management features are great. It saves time by handling tasks that would normally take longer, making it easier to work on technical assets.
Cons
Honestly, I can't think of anything I dislike about it right now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Telecommunications, 11-50 employees
More than a year
“How FieldCircle helps with service management”
Pros
The software is really easy to use and moving through the menu feels simple and hassle-free. Everything is well-organized, so I never struggle to find what I need.
Cons
I think the software could still improve a little when it comes to accessing data. It could be more efficient in that area.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Electrical/Electronic Manufacturing, 11-50 employees
More than a year
“Responsive & reliable support”
Pros
I have received great feedback and responses from customers, which is a big plus!
Cons
NO CONS. It is really user-friendly and accessing all the features is pretty easy. It's easy to find everything I need.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Telecommunications, 11-50 employees
“Useful features”
Pros
I find the service features to be exceptionally practical and effective. They address my core requirements and deliver real utility every day.
Cons
I find customization a bit tricky, although it's manageable if you put in some effort.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Airlines/ Aviation, 101-500 employees
“well laid out interface”
Pros
Found it very user-friendly with a well-organized layout that make it easy for me to use and understand everything more clearly.
Cons
Unfortunately, integration with other applications comes with extra fees so connecting external apps ends up costing me more.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Telecommunications, 11-50 employees
“Wonderful service-related features”
Pros
The service-related features are awesome and customer care have been consistently good.
Cons
There are no issues as such.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Electrical/ Electronic Manufacturing, 11-50 employees
“Easy to pull data”
Pros
I like how easily I can pull the customer database from FieldCircle, it works brilliantly for my needs.
Cons
I had to pay extra whenever I wanted customizations with other apps which was a downside for me.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Information Technology and Services, 11-50 employees
“friendly support staff”
Pros
It is really easy to use and budget-friendly. The customer support team has been friendly and patient.
Cons
I do wish customization didn't come with extra charges, because I feel the overall cost ends up being quite high.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Information Technology and Services, 11-50 employees
“Provides useful information”
Pros
I regularly gather and save information so I can use it later.
Cons
There are no downsides that I can mention here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mechanical or Industrial Engineering, 101-500 employees
“Missing customization options”
Pros
It is quite affordable and simple to use. Also the work orders and reports are delivered instantly.
Cons
My main concern is the lack of advanced customization options. Improving the dashboard so I can create my own reports and dashboards would be very helpful.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
6
Utilities, 500+ employees
“We appreciate this solid product”
Pros
I've found it to be a solid field service management software. Our team is satisfied with it.
Cons
Honestly, I can't find anything to criticize. For me it's a very good field service management solution.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Mechanical or Industrial Engineering, 500+ employees
“Smooth set up”
Pros
The setup was smooth and uncomplicated. This software helps organizes operations with intelligent workflows across India.
Cons
Nothing negative to mention here. It's great for gathering data and makes it simple to keep up with daily activities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Facilities Services, 101-500 employees
“Checklists help keeping things organized”
Pros
I appreciate that we get daily and weekly checklists, a monthly checklist and even a PPM checklist, these are the features I use most often.
Cons
No issues as such. Their team always provides excellent support and I receive quick, helpful responses whenever I reach out to them.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Information Technology and Services, 11-50 employees
“Awesome features”
Pros
I've found their dispatching and scheduling modules very useful, along with product history, asset and customer management, opportunity tracking, estimates, sales-order features and reporting.
Cons
At the moment I don't have major complaints but I do think FieldCircle should strengthen its reporting for example, add customizable reports and an individual asset report that shows the complete change history, including timestamps and who made each update.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Commercial Real Estate, 11-50 employees
“Wide range of features”
Pros
Its simplicity stands out and it offers a wide range of features.
Cons
The initial setup felt a bit fiddly and took longer than I expected, even though Field Circle packs many great features.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Facilities Services, 500+ employees
“All services in one place”
Pros
I like having all of our services consolidated in a single place. It keeps everything organized.
Cons
Personally, I wish the costing component was also built into the platform together with P&L functionality.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Electrical/ Electronic Manufacturing, 101-500 employees
“great ease of use”
Pros
Love how easy to use it is and it generates solid reports.
Cons
There are network errors at times and updates are a bit too frequent.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Electrical/ Electronic Manufacturing, 11-50 employees
“Simple to extract information”
Pros
I'm able to get all the required information without any trouble.
Cons
We haven't had many problems so far. We'll continue using the system and will get back with details if any issue pops up later
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10