FieldCircle Reviews

Pros

I really like that all the information is available under one roof, it makes everything so much easier.

Cons

At the moment, I haven't found any particular issue worth mentioning.

Pros

This software is effective for our needs and it is pretty convenient to handle.

Cons

We find customizing this difficult and time-consuming.

Pros

I find scheduling a call to a teammate really simple. Its great for team communication.

Cons

After I update the details, I can't change the date or time.

Pros

Amazing how we get timely updates. Their team doesn�t take long to resolve our issues and there are plenty of modules available.

Cons

The product needs more customization to meet specific customer requirements.

Pros

I've found the customer support team for this software to be consistently efficient and always willing to assist whenever I need help.

Cons

So far, I haven't come across any issues. I'm very satisfied with the results I've seen.

Pros

Its not difficult to learn or handle. Even our front-line field technicians are able to operate this product without issues.

Cons

We would like to see better dashboard capabilities so we can more easily access and track overall performance. For the work order checklists, it'd be better if some checklist items are scheduled to appear automatically on a quarterly or biannual basis.

Pros

What I really like is how easy it is to use, its mobility, the quick responses from the support team and that it combines CRM and Field Service Management into a single, unified solution.

Cons

I don't have many complaints about this platform. Honestly, there's very little I dislike. If I want changes, I feel comfortable reaching out because the support staff are friendly, approachable and willing to collaborate until we resolve issues.

Pros

it's reasonably priced and simple to use. I can access work orders and reports instantly, right at my fingertips.

Cons

Wouldn�t make any changes. I've found the support team really helpful and the product itself is loaded with features.

Pros

Preventive maintenance and work-order management features very reliable and the real-time, simple collaboration makes day-to-day workflows smoother. Planning and allocating work is much easier and having activity-level visibility into my team's work is incredibly handy.

Cons

a stronger payment collection capability would be a welcome addition.

Pros

Choosing FieldCircle turned out to be a great move for our service and maintenance management needs. One of the biggest advantages we noticed is how highly configurable it is which made it much easier to tune the system to our processes and improve efficiency across the team.

Cons

There really isn't much that we feel is missing from our processes' perspective and it appears to me that the team already has a well-thought-out roadmap in place for future improvements.

Pros

I get fast access to customer records and their history. I find it really reliable for scheduling tasks and assigning work.

Cons

there are occasional minor issues but nothing that would derail things.

Pros

I really appreciate how it monitors every part of maintenance work and offers simple reports that deliver valuable insights.

Cons

To be honest, I feel the mobile app could use a decent upgrade soon.

Pros

We found the scheduling and dispatch tools to be really easy to handle and they offer excellent support for our daily operations.

Cons

Some features could stand to be improved, particularly inventory management which feels like it needs more polish.

Pros

Its very userfriendly and it delivers powerful dispatching plus scheduling features that I rely on daily.

Cons

There are a few small quirks scattered throughout that I would like to see adjusted so the software reaches its full potential.

Pros

I really like the automation tools as they make planning preventive maintenance simple and scheduling technicians is effortlessly smooth.

Cons

In my experience, certain functions, particularly reimbursement management need improvement and could be made more reliable.

Pros

I get real-time visibility into work, can manage dispatches and pull job reports with ease.

Cons

Their expense tracking could be better.

Pros

It is really simple to automate a wide range of tasks and workflows which saved us time. The live map view and tracking give me excellent real-time visibility into field operations and being able to assess service delivery and technician performance through multiple KPIs has been very helpful. Also, the support team has been very responsive and supportive whenever I needed assistance.

Cons

My only real complaint is the limited advanced customization options which can be restrictive for more complex or highly specific workflows.

Pros

I appreciate the barcode feature and the ability to produce PDF reports during field visits.

Cons

The attendance tracking and the format of its attendance reports need improvement.

Pros

In our industry we use FieldCircle across sales, production, the warehouse and inventory management. The app makes it quite easy for our sales team to put together sales orders thanks to a wide range of options. On the backend, my team can effortlessly monitor reps' locations, attendance, client visits and daily expenses. Plus, our production and warehouse staff rely on FieldCircle so heavily that they genuinely can't imagine going an hour without opening it.

Cons

Personally, I see only a handful of improvements they could work on, like more powerful inventory management for large stock levels, an offline mode and a few other features. Overall, I don't have any major worries about the software.

Pros

Collaborating with the their team helped me build a solution we use every day. I'm consistently impressed because FC responds quickly and provides helpful support.

Cons

I think adding live chat to the website would be an excellent feature for users who require immediate customer support.