Fixitize Reviews

“Great for Handling Bulk Drop-Offs and Keeping the Team Organized”

Pros

We get a lot of customers bringing in several devices and previously that meant several separate jobs, several separate invoices and a lot of room for mistakes. Now its one job with everything itemized properly underneath. Second, the employee scheduling. We can see availability, assign work accordingly and track how the load is spread across the team. It has cut down on the situation where one tech is buried and another is idle. Pricing is very fair for a small shop and support has been responsive whenever we've reached out.

Cons

Still a developing platform with more features on the way. Nothing that has stopped us using it fully.

“Easy to Adopt, Customizable and Great Value for a Small Shop”

Pros

We were up and running properly within a few days without any formal training, the interface is straightforward enough that people just figure it out. The customization options let us match the software to how we already work which was the main thing we wanted. Having everything visible in one system means less chasing and fewer things slipping. For a business our size the pricing is very fair, we're getting a lot for what we pay. Support has been responsive throughout and they follow up on what you raise with them.

Cons

Its a growing platform so a few areas are still being expanded. We've been able to run our full operation on it regardless.

“Good fit for small repair shop”

Pros

Works really well for my electronics shop. Most repair tools I tried before were either too generic or built for retail, this one actually feels designed for a repair shop. The custom fields are a big plus. The timer is very nicely done and my techs use it daily. After a few weeks i could see which repair types were taking longer than i was charging for, that data alone has helped me adjust my pricing. Ticket board works very well and customers get updates automatically so i don't have to message them one by one. Very responsive support.

Cons

Took a little time to set up the forms and statuses the way I wanted. Would also like a couple more reporting options down the line.