HERO Software

HERO Software Reviews

Total 26 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

27%

3

Stars

8%

2

Stars

0%

1

Stars

4%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

SL

Steffen L.

Furniture, N/A employees

Less than a year

4.0
July 2023

Practical for use on-site

Pros

Right on the construction site, I can handle pretty much everything with the app, from taking measurements to creating quotes and more.

Cons

Unfortunately, it doesn't include a cash book the way we would like but for us that's not a dealbreaker.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

SB

Stefan B.

Construction, N/A employees

More than a year

5.0
July 2023

All essentials in one place

Pros

Everything important for running the business is available in one central place.

Cons

The downside is that I always need an internet connection so an offline mode should be added.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IS

Iring S.

Environmental Services, N/A employees

Less than 6 months

3.0
November 2022

too many workarounds

Pros

Getting around the software is easy and the interface is laid out clearly in a way that makes it easy to follow.

Cons

At the same time nothing really works as cleanly as it should. There always seems to be some issue somewhere that has to be fixed manually.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

DB

David B.

Photography, N/A employees

Less than 6 months

5.0
September 2022

incredible project overview

Pros

This tool has been a big help with my project management. It gives me an excellent overview of all my orders and keeps everything organized.

Cons

Up to now I haven't noticed anything annoying or missing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

BE

Bastian E.

Electrical/Electronic Manufacturing, N/A employees

Less than 6 months

1.0
September 2022

Useless app without support

Pros

Honestly there's nothing positive I can point to here. Nothing stands out in a good way.

Cons

Even though the problem clearly comes from the app's programming, nobody is willing to communicate unless you first pay a lot of money for a package in advance. The app leaves out a lot of information which makes it basically unusable. In the end, it feels like nobody there really cares.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

3

Functionality

4

MS

Michael S.

Construction, N/A employees

5.0
November 2021

Clear projects and billing

Pros

Whether on desktop or in the app, we use it across both and have been really impressed by how clearly the projects are presented. For every job, all the important details are visible right away, initial contact, follow-up dates, employee working hours and more. The document creation for quotes and invoices is also a big help and maintaining article data is easy.

Cons

There are quite a lot of features so you do need to invest a bit of time at the beginning to learn your way around. That said, whenever questions come up someone from it is always available to help and after a short time and a few projects, it becomes clear how everything works.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8