Last Updated
Overview
HERO Software is a comprehensive field service software designed to streamline operations for craft businesses and trade professionals. While its extensive feature set may feel complex for solo operators, its scalable cloud architecture and intuitive mobile app simplify project management for growing teams.
HERO Software Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Management
What Is HERO Software?
HERO Software serves as a cloud-based operating system specifically tailored for the crafts and trade industry. It empowers businesses to digitize their entire workflow, from the first customer contact to the final invoice. By centralizing project data and enabling mobile access, it ensures that office staff and field technicians remain perfectly synchronized. The platform primarily serves small to medium-sized trade businesses, solving the pain points of paperwork chaos, disjointed communication, and inefficient resource planning.
HERO Software Pricing
HERO Software offers multiple plans to its users according to their needs with add-ons available:
- HERO Core: from €69/user/month
- HERO Copilot: from €234/month
Disclaimer: The pricing is subject to change.
HERO Software Integrations
The software supports integration with multiple systems and platforms, such as:
- geoCapture
- Solar Monkey
- WattFox
- DAA
- Offpaper
- A&M Contact Cloud
- Leveto
Who Is HERO Software For?
HERO Software software is ideal for a wide range of industries and sectors, including:
- Plumbing and heating
- Electrical contractors
- Roofing and carpentry
- Painting and decorating
- Solar and PV installation
- Flooring contractors
- General construction
Is HERO Software Right For You?
HERO Software is the perfect fit if you are looking to transition your trade business from paper-based chaos to a streamlined, cloud-first operation. Its standout feature is the "Digital Project Folder," which ensures every document, image, and note is instantly available to your entire team, regardless of location. Recognized as a market leader in the DACH region, HERO offers a robust solution that reduces administrative overhead and accelerates payment cycles through digital efficiency.
Still doubtful if HERO Software is the right fit for you? Contact our customer support staff at (661) 384-7070 for further guidance.
HERO Software Features
Digital Project Management
HERO centralizes all project-related information into a digital project folder, accessible from anywhere. Users can store documents, photos, and customer correspondence in one secure location, ensuring that office staff and field workers always have access to real-time project data.
Mobile App For Technicians
The HERO mobile app empowers field technicians to view schedules, access customer details, and document work progress directly from the job site. It allows for photo documentation and digital signatures, significantly reducing the lag time between job completion and invoicing.
Digital Planning Board
This feature provides a visual drag-and-drop interface for scheduling staff, vehicles, and equipment. Dispatchers can easily assign tasks to employees, monitor availability in real-time, and react quickly to schedule changes, ensuring optimal resource utilization across all active projects.
Invoicing And Offers
HERO streamlines the financial workflow by allowing users to create professional quotes and invoices in just a few clicks. The system supports GoBD-compliant document storage and can automatically convert accepted offers into work orders or invoices, speeding up the payment process.
Time Tracking
Accurate time tracking is built into the system, allowing employees to log working hours via the mobile app or desktop. This data flows directly into project costing and payroll preparations, ensuring precise billing for customers and accurate compensation for the workforce.
Pros And Cons of HERO Software
Pros
Strong project management tools for efficient tracking
Fast handling with intuitive drag and drop
Efficient document creation with pre-made templates
Cons
Software update may result in untimely lags in responsiveness
Software interface may seem dated and requires updates
HERO Software Reviews
Total 26 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars27%
3
Stars8%
2
Stars0%
1
Stars4%
Share your experience
Bhawna D.
Computer Software, N/A employees
Less than a year
“Organized workflow hub”
Pros
The interface feels clean and simple and it brings tasks, projects and workflows together in one organized place. Everything is laid out well which really helps with staying efficient and keeping work on track.
Cons
A few features do come with a bit of a learning curve and some of the customization settings could offer more flexibility. Aside from that, it has been excellent.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Meenu R.
Medical Devices, N/A employees
Free Trial
“centralized HR solution”
Pros
Having all employee information in one centralized system has been really valuable for us. It works very well for tracking time and attendance and the payroll integration helps cut down a lot of manual work.
Cons
I haven't come across anything to dislike about it. It has been very helpful, makes our work much simpler and removes the need for so many manual tasks so I'd definitely recommend others give it a try.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, N/A employees
Less than 6 months
“Easy project coordination”
Pros
Right from the start the platform feels very simple and easy to use which makes managing projects and daily tasks much more efficient. It also gives a clear overview of workflows and does a good job of improving coordination across the team.
Cons
It has a few limitations that are the lack of more advanced customization options and deeper reporting capabilities. It can also feel a bit less flexible when dealing with more complex workflows or when trying to scale for larger project demands.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
What types of pricing plans does HERO Software offer?
HERO Software offers the Core plan starting at €69/user/month and the Copilot plan starting at €234/month. Get a detailed HERO Software cost breakdown tailored to your specific requirements.
What other apps does HERO Software integrate with?
HERO Software integrates with geoCapture, Solar Monkey, WattFox, DAA, Offpaper, A&M Contact Cloud, and Leveto.
Who are the typical users of HERO Software?
Typical users include plumbers, electricians, roofers, solar installers, and other trade professionals.
Does HERO Software have a mobile app?
Yes, HERO Software does offer a dedicated mobile app for iOS and Android users.
What level of support does HERO Software offer?
HERO Software offers expert support via email, knowledge base and live chat.
What language does HERO Software support?
The platform interface primarily supports German language.
Does HERO Software offer an API?
Yes, HERO Software does offer an API.