KloudGin Field Service Reviews

“Has all the training and knowledge you need”

Pros

The training sessions for the platform were really helpful and well-structured. Having access to a sandbox environment made it easy to practice and test things out without any pressure. What impressed me most was how quickly the support team responded to my questions via email after completing the training.

Cons

Nothing really stands out to me as a negative as the team offers solid partner training thats been helpful.

“Simple and effective”

Pros

Well the sandbox setup really works well for testing things out. Getting around the platform feels easy and does not require much of a learning curve. Those training sessions with the KG team were spot-on for grasping the fundamentals as they really knew how to break down the basics so everything made sense.

Cons

No cons to share. The training they provide is solid so I cannot complain about much.

“quite reliable”

Pros

Eliminates the need to re-key time-sensitive field data, improving coordination and efficiency. So that is why we like really like using it!

Cons

There are occasional temporary glitches and slowness though the support team resolves them quickly. It would be better if these were fixed before you face them.

“an all-in-one tool”

Pros

Their customer support is so dedicated, they're really commited to our success. I appreciate that alot!

Cons

User interface athough improving, is still not as user friendly as other software solutions.

“my review...”

Pros

We receive ongoing support from their customer success team and the platform is highly adaptable to meet our changing needs over time.

Cons

Contractor mobile application could be more user friendly.

“easy to use”

Pros

KloudGin offers multiple ways to access dashboards, allows bookmarking of favorite dashboards and includes two applications that help with proper work order execution and tracking.

Cons

I don't see any downsides.

“so good”

Pros

The platform includes strong scheduling capabilities, a user-friendly mobile UI and embedded analytics. It also comes with built-in integration adapters for Maximo, Oracle and other systems and that is a significant advantage.

Cons

The KloudGin DCUI could offer more configurability.

“interface is dated”

Pros

From Asset Management to Field Service Management, the system natively covers most of our core business needs without requiring extensive customization.

Cons

Despite improvements in Web 3.0, the interface still feels somewhat dated and less user-friendly.

“amazing customer support”

Pros

Effortlessly, it made our work so much easier and the support team is fast and helpful.

Cons

No downsides from my perspective as an admin.

“i liked it”

Pros

We are currently in the implementation phase and have found the system to be highly flexible in meeting our company's needs. KloudGin has been knowledgeable and responsive to our initial requirements and any changes that have arisen during the process. They have taken the time to turn our requests into working solutions and have even introduced us to new applications we hadn't previously considered.

Cons

There have been a few configuration constraints during implementation but workarounds and integrations have been provided.

“Impressive platform”

Pros

I have worked with this tool for years, guiding it through implementation and post-launch support. Adoption has been strong across the entire company. We successfully transitioned field users from a decentralized paper-based system to a fully digital, centrally managed work order experience. The system was easyt for users to learn and adapted well as new requests came in.

Cons

Any challenges faceed were quickly resolved by their team, who treat clients like part of their inner circle and follow up thoroughly.

“Good one”

Pros

We chose this tool because of its flexibility. It allows us to achieve quick wins while gaining significant efficiencies and it offered the expertise we needed at a reasonable cost.

Cons

KloudGin is good at demonstrating capabilities but less effective at helping you understand how the base package operates and fits together.

“One of the best”

Pros

All its features are great, they include automated scheduling, a mobile app, integration capabilities and built-in analytics.

Cons

Admin features are limited and customizations are not always possible.

“my experience was great”

Pros

Issues are resolved quickly and support is excellent.

Cons

They have agreed to everything we've asked for so far.

“decent software”

Pros

The support team is highly responsive and provides ongoing training whenever needed.

Cons

E-commerce integration becomes tiring when product information needs to be updated.

“works really well!”

Pros

The platform's flexibility, combined with great customer service, allows us to continuously evolve it to meet our process, control, reporting and invoicing needs. Problems are fixed promptly. The system offers strong end-to-end digital processes and is highly customizable, unlike many web applications. It works with clients of all sizes to design the system to their needs, rather than forcing them to change their requirements. Communication is transparent and open.

Cons

No real dislikes, I would simply encourage them to continue simplifying the system for better user experience.

“10/10 for us”

Pros

I really like that the platform automates end-to-end workflows, from customers and sales orders through timecards to billing.

Cons

Nothing specific stands out though UI navigation could still be improved.

“responsive customer support”

Pros

Appreciate being able to build the system to best fit our company's needs. It is very user-friendly and allows field teams to capture billable items with less duplicate data entry.

Cons

There are some frustrating integration limitations but we have found workarounds to manage them.

“Made our work easier”

Pros

KloudGin can be configured to match our company's workflow and communication needs. The modules align with our processes and customer service has been excellent whenever we have questions or require enhancements.

Cons

Reporting initially did not meet our needs but it has improved significantly and the custom reporting feature is now very useful.

“could be better”

Pros

It is easy to learn and simple to use.

Cons

KloudGin occasionally experiences sync issues with our internal database.