KloudGin Field Service Reviews

“Everything about it is simple”

Pros

The interface is easy to use and quick to figure out making it simple to get started.

Cons

Setting up master data requires manual entry during configuration which as per me can be time-consuming and tedious to handle.

“Highly customizable and user-friendly”

Pros

KloudGin Field Service and Asset Management scheduling engine is excellent as it automatically handles crew assignments while considering task priorities, saving me a lot of time. Plus having both FSM and EAM modules in one tool is very convenient since I don't need separate software. The integration options are impressive as well working seamlessly with systems like C2M, NetSuite, SAP, EBS Time Keeping, Oracle, GIS and Verizon.

Cons

I feel like the mobile apps interface could use some polishing to make it more user friendly.

“All-in-one tool for FSM & EAM”

Pros

The combined FSM and EAM features make this a standout all in one solution for managing both field operations and asset management. What I like most is how the scheduling and dispatching features track crew activities in the field while efficiently managing work orders and ensuring smooth communication between field teams and headquarters.

Cons

Have not discovered any real drawbacks so far. Compared to other FSM and EAM solutions I have tried this one actually offers more functionality.

“Communication could be a lot better”

Pros

It puts everything I need right at my fingertips such as order details, directions, contact info and asset mapping. Also it is easy to navigate and I can get my work done on my phone, tablet or computer. What really stands out is how responsive the company is to feedback. They are clearly committed to growth and genuinely want to improve the platform based on user needs.

Cons

There is no real communication between the company and those of us using this in the field. They often release updates without warning or testing so you end up being their beta tester. The training materials and documentation are minimal, leaving us to figure things out on our own. While the tool itself is solid, we will have to become the in-house expert to train your team as support is pretty hands-off. When issues arise you will be the one reaching out for help instead of them being proactive.

“A reliable product with minimal dependency”

Pros

I am really impressed with how versatile this platform is across different industries. What I love most is that setup is hassle-free just an internet connection and your devices are all you need. Plus having all the ERP modules in one system makes everything run much smoother. The FSM and EAM modules are great too and have significantly reduced our workload and paperwork. And the scheduling engine is without a doubt, the best I have seen in the market.

Cons

The mobile and web interfaces could really use some work as I noticed they are not as polished as other SaaS platforms I have used.

“Make field service management easier”

Pros

The automatic work order assignment and live crew tracking have really streamlined our daily operations. And having everything from work order creation to completion feedback in one place has been a game-changer for keeping our workflow smooth and efficient.

Cons

I have not really found anything major to complain about. The team delivered all the customizations we needed pretty quickly within a day or two. So hoping this partnership keeps going strong and they can handle our future requirements as well.

“Great solution for managing field service & assets”

Pros

One of the standout features are how easy both the web and mobile platforms are to use. Field workers can quickly navigate the mobile app to manage their daily tasks without any issues. What really impresses me is how fast customizations can be made to meet our business needs as the turnaround time is impressive. Also the companys commitment to providing a positive experience for everyone is also worth highlighting.

Cons

The product is solid overall but there are a few workflows that could use some tweaking to make things smoother.

“Simplified utility work management”

Pros

The reporting updates almost instantly when we update our field asset records which is pretty helpful. Overall I find the platform easy to navigate and use.

Cons

It is difficult to print working lists as the only option is through screenshots. This makes training sessions and manual backups during equipment or power outages much more challenging.

“Ideal for managing work and teams”

Pros

Having all our data in one place boosts our efficiency and allows us to make quick, informed decisions.

Cons

Customer service response times are pretty slow and can be frustrating when we need quick help

“Rapidly Growing Platform for Learning”

Pros

The interface is very user friendly making it easy for users of all skill levels to access everything. What I like most is how simple the navigation is as you don't need extensive training to start being productive right away.

Cons

I suppose there is not much to complain about as this tool seems to work well for most people

“Great platform that's easy to use”

Pros

KloudGin mobile interface is easy to use and navigate. The training materials were also very helpful, quickly building my skills and helping me understand how everything works.

Cons

For now I cannot think of anything negative to mention at this point.

“One-stop solution for field service”

Pros

I really like how well it manages different assets making tracking everything easy and efficient. Also the utilization of field assets is excellent and the native mobile app is pretty helpful for our field workers.

Cons

To be honest I have not had any major issues with this system. Compared to other field service and asset management tools I have used this one offers more functionality making it tough to find anything to fault.

“Quick to learn and grow with”

Pros

Managing all aspects of our field service operations on one platform has proven to be the best. Everything from contracts and inventory to assets and billing is in one place making it much easier to stay organized and efficient.

Cons

I have not found anything to complain about with this system.

“Decent software”

Pros

The Work Order Submission and Dispatch features really impressed me especially with the Maps integration. Plus being able to track field workers locations and see live updates on Work Order status is extremely helpful for us in managing operations more efficiently.

Cons

Sometimes the app takes a while to show updates and I have had to log back in a few times for changes to actually appear.

“Excellent for gaining knowledge”

Pros

I learned how to build dashboards, set up editable tables and create transaction forms within them. I also figured out how to add actions, filters and conditions to both the tables and forms making everything more customizable.

Cons

I honestly cannot think of any real issues as everything about this system works well for me.

“user friendly tool”

Pros

The team is a go-to resource for solving IT or software roadblocks.

Cons

The KloudGin designer could be made more user-friendly , it was somewhat difficult to work with initially.

“Excellent tool”

Pros

The navigation and mapping features are incredible for managing field operations. Plus having real-time activity status updates makes coordination so much easier and there are lots of useful options to work with.

Cons

It is hard to find major flaws with this system.

“needs to improve”

Pros

It is overall a good tool but needs improvement in my opinion...

Cons

Recent updates have removed or restricted functionality, such as work order sub-statuses and the ability to create multiple survey lines at once. Also, multi-asset work orders are not supported.

“Training sessions have proven useful”

Pros

The training resources they provide are really thorough and the instructors clearly know their stuff inside and out which I appreciate.

Cons

Nothing really stands out as problematic from what I have experienced up to this point.

“Highly customizable cloud-based platform”

Pros

KloudGin Field Service and Asset Management interface feels really easy to navigate and since it is cloud-based, getting everything set up was surprisingly quick. Plus I noticed this tool works exceptionally well for companies in healthcare, telecom, utilities and energy sectors.

Cons

There is not much I can complain about really. Some pages could use a bit of work but nothing that makes our team uncomfortable or anything like that.