Overview
Leadent Digital provides real-time updates and detailed insights to improve field performance and decision-making. Its visual collaboration tools decrease the need for repeat visits and accelerate problem-solving. While remote collaboration may require compatible devices, the software ensures effective communication between field and remote teams.
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Starting Price
Custom
Leadent Digital Specifications
Work Order Management
Scheduling & Dispatching
Mobile Access
Customer Management
What Is Leadent Digital?
Leadent Digital is a cloud-based field service management (FSM) software. It provides business-focused consulting to help organizations improve operational performance and customer experience. The platform delivers real-time customer updates through tools like ‘On My Way’ and offers appointment scheduling along with detailed field performance analytics through ‘Field Analytics’. These innovative tools enable businesses to simplify scheduling, reduce contact center calls, and enhance technician efficiency across all industries, regardless of size.
Leadent Digital Pricing
Leadent Digital offers tailored subscription packages tailored to each organization's specific needs, with pricing customized to their unique requirements and service scope.
Leadent Digital Integrations
The software supports integration with multiple systems and platforms, including Oracle Field Service.
Who Is Leadent Digital For?
Leadent Digital is ideal for a wide range of industries and sectors, including:
- Construction
- Engineering
- Aerospace
- Telecommunications
Is Leadent Digital Right For You?
Looking for a field service solution that balances operational control with customer experience? Leadent Digital’s distinctive real-time tools and industry-specific plug-ins serve businesses that require smooth, high-impact improvements. The platform ensures compliance through data-driven safety and operational transparency.
Leadent is a trusted partner to leading utilities, including Coca-Cola, Northumbrian Water, and Anglian Water. The platform is a certified Oracle partner. Its strong track record and focus on innovation make it a reliable choice for improving field operations and customer satisfaction.
Still doubtful if Leadent Digital is the right fit for you? Contact our customer support team at (661) 384-7070 for further assistance.
Leadent Digital Features
The platform provides customers with real-time details of their service appointments. They can view the technician's location and arrival time on both desktop and mobile devices. This visibility reduces the need for calls to contact centres and improves the overall customer experience.
Leadent Digital software offers capacity-based appointment scheduling from the field. Customers and technicians can check available slots and make bookings. They can also reschedule visits themselves. This reduces administrative work and gives users control over their schedules.
The platform’s analytics suite shows real-time dashboards for field team performance. Managers receive accurate data to identify trends and address inefficiencies. This helps guide improvements that boost productivity and service quality.
Leadent Digital software enables visual collaboration between remote experts and on-site technicians. Teams can solve complex issues more quickly. This collaboration reduces repeat visits and improves first-time fix rates.
The platform adds tools such as Activity Migrator and Form Manager to FSM systems. These simplify setup, improve workflow, and remove manual workarounds. Operations in both the field and the back office become more efficient.
