Less Paper Co. Reviews

“Perfect partnership for our needs

Pros

The customer service was FANTASTIC! We ended up with a great piece of software that we're still improving. Darren and his team are always super responsive and know their stuff.

Cons

Honestly, I don't really have anything bad to say. It probably took a bit longer to build the software than we'd hoped but in the end, we couldn't be happier.

“Made for my family business

Pros

I'm so thrilled with Less Paper! They actually built a software system just for our small business. "Custom" is exactly what they are. We're a small family-run business that had used the same scheduling software for over 20 years and when we found out it wouldn't be supported anymore, we had to start searching. The big cookie cutter programs offered too much but were lacking in other ways. With Less Paper, I was never told "no, we can't do that." They always figured out a way to make it happen. I really appreciated how professional the team was through the whole process even when things got challenging, they stayed positive and kept pushing for us.

Cons

Now that we're almost done, there really isn't anything I'm not happy with. Looking back, I think we went live with the new software a little too early. My husband and I weren't prepared for how challenging the whole process would be and we really had to think through our procedures and explain them clearly so the end result was what we wanted.

“Paperless, powerful but pricey

Pros

What I like most about Less Paper is how it helps my business not only go paperless but also reduce costly mistakes. I can create work orders, handle scheduling, run reports and so much more.

Cons

What I like least about Less Paper is that the price could be cheaper or at least have a first-month trial.

“Top-notch customization wins the day

Pros

The customization, pricing, support and continued development are all top-notch. Nothing else out there offered full customization at this price. Their team really understands the service and repair industry and had a solution for everything we needed.

Cons

Nothing to list at this point. We were a little worried at first about long-term stability since it is a smaller company but after talking to a few referrals, we felt comfortable moving forward.

“A perfect system

Pros

Honestly calling it a perfect system isn't an exaggeration. The team did an amazing job tailoring everything to our specific needs. We jumped from system to system for years, trying to find something that worked the way we wanted but we always had to change how we operated to fit the software. After finding nothing that worked for us, we finally found Less Paper, a system that actually molds itself to your business. Setup was quick and easy and the service has been excellent every step of the way.

Cons

Literally nothing. The team was able to make this system do anything we wanted. There's nothing not to like.

“Customization made us fall in love

Pros

They built my company a scheduling and dispatching software that I'm totally in love with, especially because of how customizable and flexible they were! Their customer service is phenomenal and made everything go smoothly.

Cons

I haven't had a bad experience with anything involving them so far!

“User-friendly & right on time

Pros

It's an online system I can use on my phone right away, no delay. It's really user-friendly even for someone like me who isn't super tech-savvy.

Cons

Sometimes the time cards need adjusting because guys forget to clock in.

“exactly how we needed!

Pros

I love how easy it was to build a custom system that actually operates the way we need it to.

Cons

None really. If there's anything you don't like, you have the ability to change it.

“responsive and built to spec

Pros

They were super responsive to what we needed and built us exactly the app we were looking for.

Cons

I didn't see anything that made us think twice.

“A sustainable, smartphone-friendly solution

Pros

I like this product because it's sustainable and cuts down on paper use. I can easily see all my stored documents right on my smartphone.

Cons

I've enjoyed all the functions of this application.

“Interactive and incredibly helpful

Pros

It is very user-friendly and intuitive. The Less Paper team was incredibly helpful and created a system that handles all of our special needs.

Cons

Customization takes time. With all our special requests, it took a while for the software to be developed. Big changes later on can also take a bit of time.

“A true collaborative partner

Pros

I've been looking for a long time for a company that would actually work with my company's needs. Most other developers questioned my decisions as an owner or tried to talk me out of changes because it might be difficult or they just didn't want to try. As an owner, I love to discuss my ideas and collaborate and that's exactly what I get with Less Paper. They're on my level when it comes to wanting the software to be perfect.

Cons

I am not sure I have any cons since every request I've made has been accepted and handled.

“It does what you want!

Pros

It's easy to use and totally customizable. Whatever you want, you get!

Cons

NO CONS that's the honest truth. If a con ever came up, I'm pretty sure Less Paper could work to fix it.

“very customizable with great quickbooks & mobile links

Pros

The system is very customizable. It links to QuickBooks and works perfectly on tablets and phones.

Cons

It's web-based rather than app-based, so sometimes data is lost with a bad connection (though Less Paper has added features to minimize that).

“Easy tool with great help

Pros

It was easy to use right from the start. I also love how quick their support is when we need to add, change or delete a feature.

Cons

The only downside I've run into is that when they're working on the software, it can cause issues for users.

“Made just for us!

Pros

Its totally customizable. I've asked for several specific things and these guys just write it into the program exactly how we need it to work. It's made just for you.

Cons

I LOVE the software but HATE QuickBooks! I've had more issues trying to make QB work for my billing� so maybe the link between the two is a little quirky sometimes.

“incredible customer service and customization

Pros

The customer service, unbeatable customization and lightning-fast response times are incredible. The team really listens and even helps design the system you need. They're just a fantastic team all around.

Cons

I really haven't found any cons, they've been able to bring every idea I've had to life.

“They build your ideas

Pros

They answer all your questions, everything is upfront, the tech support is great and the software was custom-built for my business.

Cons

None. the software is custom so they can do anything your business needs.

“Built for our whole team!

Pros

It's completely customizable and catered to our service order business. The program they created has more than satisfied our not-so-tech-savvy customer service staff and it's very accessible and logical. You can enter service items from multiple screens with very few clicks. They made an excellent, functional dashboard for us and even a scaled-down version for our vendors. Most of all, we love how easily it handles emails and reminders to our customers and the support has been amazing both in turnaround time and in really understanding what we need.

Cons

Maybe I'd like to see more space on the screen and a way to keep multiple tabs open more easily. But honestly, we haven't found any real issues or glitches so far.

“They can do anything!

Pros

They can customize everything exactly the way we want it. Whatever we can dream up, they can do it.

Cons

There isn't something that we like least. Whatever we've wanted, they've done and it's even gone beyond expectations.