Markate Reviews

Pros

It works really well as a CRM for small service businesses. We used it at my handyman company, where keeping data, notes, invoices and estimates organized is essential. My favorite feature was being able to check reports about how my business was doing.

Cons

I wasn't a fan of every add on bringing another monthly charge. I think a CRM should include some basic features in the starting price, such as sending review requests after closing an invoice and following up by text or email.

Pros

Invoicing is quick and easy and customization is simple as well.

Cons

It didn't cover as many needs in one place as our company wanted.

Pros

I really like how simple and user friendly this platform is to navigate.

Cons

Nothing comes to mind that bothers me about this tool.

Pros

Includes plenty of features that basic service businesses can get value from.

Cons

Payment processing choices and customer support are poorly handled. It's frustrating to sort through the available options and the support they offer when problems come up is frustrating as well.

Pros

I can keep all of my customers' information in one place, add notes to their accounts and send estimates and quotes through the same app.

Cons

Being able to send bulk emails and texts without an extra charge would be helpful and some of the other options also come with an upgrade fee.

Pros

Job management on the backend works really well, including invoicing, estimating and handling jobs. We also value being able to set prices and a minimum purchase on the booking form, an option other apps don't offer. It's a great app to use on desktop.

Cons

Mobile users seem to have been overlooked with the booking form which isn't user friendly. When an error occurs, its message is at the bottom, out of sight. If you make a mistake on your phone, you have no idea what went wrong. The form just looks broken and users will probably leave. Worse, adding another of the same item to the cart wipes out what's already there. Carts should add items, not clear the existing ones first. At checkout, you can also be blocked for not meeting the minimum but there's no visible error to explain why. This is a minor problem. There's a field for a URL to send users to after they submit the form but it doesn't work so we can't track conversions. Markate is too busy to fix these issues because "they are working on other projects." My clients got hardly any submissions for months, probably because of these usability issues since most visitors to the site are on phones.

Pros

It allows me to easily track all our scheduled appointments, send reminders by email or text and stay on top of invoices and payments.

Cons

While it is still relatively new, there have been some bugs to iron out. But the good thing is that support team is responsive though and will customize features when I need them.

Pros

The price is good and getting started is easy. I appreciate being able to use it across many different devices. It is helpful when you're running a business.

Cons

As a newer app, there are a few things that could be improved over time. I only wish it had been available sooner.

Pros

Having an option to get reviews for your business is useful. That feature would cost a lot on its own and I love that it's already built into the program.

Cons

Avoid entering the same information twice across other programs and there are still some kinks to work through with discounts and software pricing.

Pros

Helpful customer service, digital tools and no more paper. Everything I need is right in the palm of my hand.

Cons

Getting used to leaving my old, outdated ways behind and moving from paper to digital.

Pros

A fair price for the level of support you receive

Cons

I wish this software had been available sooner

Pros

It replaces five different apps I used before, with estimates, invoicing, work orders, follow ups, directions and automatic billing all in one place.

Cons

Nothing negative so far.