MIMS Reviews

“Remote team management win”

Pros

This platform went beyond everything I expected especially with its automatic dispatching and scheduling tools. Our customers can submit maintenance and repair tickets directly on our website which has made the whole process much more efficient. It genuinely helped keep my business going during the pandemic and now managing my teams remotely is much more practical.

Cons

Everyone on the team is really pleased with it and the only downside I can mention is the lack of offline capability.

“Powerful setup and reporting”

Pros

Getting the system up and running was very easy and being able to upload large numbers of checklists, assets and locations through CSV saved us a huge amount of time and reduced training costs. The support team has also been excellent, very responsive and quick to resolve any requests. One feature that has been especially valuable for us is the website integration which lets customers submit job tickets directly. That has helped us assign resources much faster and our customers have been really pleased with it. The reporting is another strong point especially since we can customize reports for specific time periods.

Cons

There is a bit of a learning curve at the beginning and understanding everything initially can be somewhat challenging. Once you get familiar with it though, it becomes very easy to use.