MIMS
Last Updated
Overview
MIMS helps organizations manage field operations through automated workflows and intelligent scheduling. Its incident tracking gives teams visibility into issues as they arise, while mobile access supports field-based work. Offline functionality is somewhat limited, but integrated reporting can help improve coordination and compliance with mission-critical operations.
MIMS Specifications
- Work Order Management
- Scheduling And Dispatching
- Mobile Access
- Invoicing And Billing
What Is MIMS?
MIMS is an enterprise operations software from Arrow Labs for organizations that manage field operations for teams in different locations. It covers activities involving physical assets and service requirements while providing a way to coordinate related operational processes.
The tool looks after the situations where operational information is present in different systems or teams. It can bring field activity and related information into a shared environment, allowing personnel, assets, and business systems involved in service delivery to work from the same operational information.
MIMS Core provides the platform's foundation, with additional operational modules available as requirements change. Field access is supported through MIMS mobile applications and wearable technology. These options are intended for workers who operate outside traditional office settings or in environments where desktop-based systems are not practical. The platform is therefore applicable to distributed operations where teams need visibility into field activity and service requirements.
What Is MIMS Best For?
MIMS stands for its Enterprise Workflow Orchestration feature, which suits organizations where operational work passes between different systems. The software lets businesses define each stage of a process and specify the procedures, approvals, and escalation rules that apply. This creates a clear structure for service operations and allows teams to coordinate each step themselves. This can be useful in distributed environments where delays or missed handoffs can affect service levels and operational accountability.
How Much Does MIMS Cost?
The MIMS pricing starts at $35.00/user/month. Some of the additional costs that may influence the final cost include:
- Implementation And Setup: Initial configuration, user setup, workflows, and deployment may cost $500–$2,000 one time
- Data Migration: Importing existing customer, assets, or work-order data can add $500–$2,500 one time, depending on the amount of data involved
- Custom Integrations: Connecting MIMS with accounting, CRM, or other business systems may cost $1,000–$5,000+/integration
- On-Site Or Instructor-Led Training: Training costs may range from $500–$1,500/session, while broader team training packages could reach $1,500–$4,000
- Additional Users: Each additional user is listed at $35/month based on MIMS’ published starting rate. Adding five users would bring the additional cost to $175/month, or $2,100/year
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
MIMS Integrations
The software supports integrations with Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and security systems.
How Does MIMS Work?
Here’s how organizations can get started with MIMS software and configure it around their operational requirements:
- Log in with your credentials to access the MIMS environment set up for your organization
- Identify the operational requirements that the software needs to support, then select the modules that match those needs
- Connect existing systems and devices through MIMS’s integration layer so information from enterprise applications, field activities, and connected assets can be brought into the platform
- Configure operational workflows by defining the procedures and tasks involved in each process, along with any escalation rules that apply
- Equip field teams with MIMS Mobility so technicians can access relevant information and complete assigned work from mobile devices
- Connect assets and IoT devices where needed to capture equipment information and operational events without relying solely on manual reporting
- Monitor operations through the tool’s visibility capabilities to review KPIs and field activity and add modules as operational requirements change
Who Is MIMS For?
MIMS is suitable for organizations for various industries and sectors, including:
- Telecommunication
- Oil and gas
- Infrastructure support
- Logistics
- Safety and security
MIMS Use Cases
Based on MIMS’ capabilities for field-intensive industries, we identified several situations where organizations find the software a good fit:
Telecom Operators Balancing Network Maintenance With Installation Demand
MIMS helps telecom operators manage network repairs, maintenance work, and new customer installations when the same field workforce handles all three. A rise in one type of work can reduce a technician's availability for other service commitments. The platform connects technician assignments with work orders and service schedules as demand changes. This can support telecom teams that manage large technician networks across different service areas.
Maritime Teams Responding To Incidents Across Distributed Operations
A maritime incident may require information to move quickly from the person reporting it to the teams investigating and resolving it. This becomes harder when work involves vessels, facilities, and personnel in different locations. MIMS provides a structured way to report incidents and track their progress through resolution. Organizations get support for incident visibility and timely follow-up for regular operations.
Home Repair Businesses Replacing Paper-Driven Field Administration
A home repair company may complete a customer's job in the field while office staff handles paperwork and billing afterward. This creates a gap between completing the work and closing the transaction. MIMS allows technicians to complete invoicing during the service visit, reducing the need to send paper records back to the office. This can be useful for businesses handling a high volume of field jobs.
Oil And Gas Teams Coordinating Work Across Remote Assets And Field Crews
Oil and gas operations often require personnel to work across remote sites while meeting service and compliance requirements. Assigning workers and keeping managers informed can become harder when crews and assets are present in different locations. MIMS provides a shared environment for coordinating field work and connecting equipment information with enterprise systems. This gives organizations a way to manage remote operations without treating each site as a separate activity.
Interior Contractors Supporting Workers Who Cannot Rely On A Phone
Interior contractors may have technicians working in situations where repeatedly checking a smartphone is impractical. Assignments, alerts, and incident updates may still need to reach workers during the job. MIMS Wearable provides another option through the MIMS Watch, allowing field personnel to access operational information without relying entirely on a handheld device. This can suit contractors that need communication options during hands-on field work.
Is MIMS Right For You?
Organizations operating in several sites or field teams may find MIMS relevant as their operational requirements grow. Arrow Labs positions MIMS for enterprise environments and supports deployments. Its broader scope is therefore more relevant to organizations moving beyond a single operational site or team.
The enterprise credentials also provide context when evaluating MIMS. Arrow Labs was named to the UAE Future 100 list in 2023, which recognizes companies contributing to the country's future-focused economy. MIMS has also been used in the Smart Cleaning System at Queen Alia International Airport, which received an ACI innovation award in 2025. These examples show the software’s good performance.
Security requirements should be reviewed separately before deployment. MIMS is designed with enterprise-grade security considerations and provides controlled access to operational information across users and roles. Organizations with specific requirements should confirm the relevant certifications, hosting arrangements, access controls, and compliance measures with the vendor.
For smaller businesses, the platform may be more than needed if the main requirement is simple field scheduling with minimal configuration.
Still doubtful if MIMS is the right fit for you? Get in touch at (661) 384-7070, and we will help you make an informed decision.
MIMS Features
AI-Powered Scheduling And Resource Allocation
MIMS uses AI to support planning and scheduling for field operations. Personnel assignments can take skills and location into account. The system can also consider route requirements and available capacity when planning work. This helps teams adjust assignments as operational demand changes in different service areas.
Work Order Management
The tool provides a structured way to create and track field work orders. Teams can define the requirements for each job before assigning it to personnel. Equipment can also be linked to the work where needed. Managers can then follow progress through completion across field teams.
Incident Management
MIMS features a process for reporting operational incidents and following them through resolution. Field personnel can submit incident details from supported devices and channels. Managers can review the reported information and track the response as the situation develops.
Automated Asset Maintenance
MIMS connects asset maintenance requirements with scheduled field work. Organizations can set recurring maintenance activities based on equipment needs. Personnel and other resources can then be assigned to the required jobs. Corrective work can also be recorded when an asset needs attention.
SLA And Compliance Monitoring
MIMS gives managers visibility into service-level requirements during field operations. Work is monitored against the expectations defined for each service. Activities that fall behind can then be identified for follow-up. It facilitates organizations with contractual SLAs or compliance requirements that affect service delivery.
Workforce Duty Management
MIMS supports workforce scheduling around daily operational needs. Managers can organize shifts and track attendance through the platform. Holiday and overtime information can also be accounted for when planning coverage. Timecards provide additional information on workforce availability and completed work.
Pros And Cons of MIMS
Pros
Includes a wearable option for field workers
Strong reporting capabilities with customizable time-based reports
Connects with IoT devices and business systems
Lets businesses add modules as their needs change
Automatic dispatching and scheduling streamline daily operations
Cons
Configuration may require greater planning for bigger operational environments
Organizations may need help to determine suitable modules and setup
Lacks offline functionality, which can limit use in low-connectivity areas
MIMS Reviews
Total 2 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
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2
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1
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Share your experience
Construction, N/A employees
“Remote team management win”
Pros
This platform went beyond everything I expected especially with its automatic dispatching and scheduling tools. Our customers can submit maintenance and repair tickets directly on our website which has made the whole process much more efficient. It genuinely helped keep my business going during the pandemic and now managing my teams remotely is much more practical.
Cons
Everyone on the team is really pleased with it and the only downside I can mention is the lack of offline capability.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Environmental Services, N/A employees
“Powerful setup and reporting”
Pros
Getting the system up and running was very easy and being able to upload large numbers of checklists, assets and locations through CSV saved us a huge amount of time and reduced training costs. The support team has also been excellent, very responsive and quick to resolve any requests. One feature that has been especially valuable for us is the website integration which lets customers submit job tickets directly. That has helped us assign resources much faster and our customers have been really pleased with it. The reporting is another strong point especially since we can customize reports for specific time periods.
Cons
There is a bit of a learning curve at the beginning and understanding everything initially can be somewhat challenging. Once you get familiar with it though, it becomes very easy to use.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
What level of support does MIMS offer?
MIMS offers support through a blog, live chat, email, and phone.
Does MIMS have a mobile app?
Yes, MIMS offers mobile applications for iOS and Android devices.
What other apps does MIMS integrate with?
The software integrates with various CRM, ERP, and security systems.
Does MIMS offer an API?
The vendor has not disclosed any information regarding its API.
Who are the typical users of MIMS software?
MIMS features are used by various industries and sectors such as telecommunication, oil and gas, infrastructure support, logistics, and safety and security.
What language does MIMS support?
MIMS primarily supports the English language.
What types of pricing plans does MIMS offer?
MIMS pricing begins at $35.00/user/month. Request a detailed MIMS cost breakdown for your organization today.