Miracle Service Reviews

Pros

Miracle Service is very easy to use as even new users can get up and running in just a few hours. The service module is powerful and keeps all service tasks organized while the technician web portals give our team real-time access to calls. Techs can update notes, parts and close calls right from their phones which saves a lot of time. Plus creating toner and sales orders is effortless just enter the Unit ID and most of the info fills in automatically. The contracts module is also really flexible, letting you set up almost any billing scenario you need. Overall I would say it is a fantastic tool packed with useful features.

Cons

Nothing to mention when it comes to cons.

Pros

I dont have anything good to say about this product. I mean nothing at all.

Cons

After paying more than $3,500 for this software, I was extremely disappointed. I pick up most software quickly and would consider myself very tech-savvy but it was unbelievably unfriendly to use. From a business owner's perspective that creates a huge problem because even if one person finally learns it, bringing in and training someone new is nearly impossible. It was just an awful experience overall. Also they make it unnecessarily difficult when you try to buy extra support hours. I spent another $500 on additional time and the Canadian tech I dealt with seemed more interested in correcting my grammar when I mentioned a black-and-white copier than actually helping me. Apparently that wording bothered him which was bizarre and frustrating. In the end the software doesn't offer much more than a couple of Excel spreadsheets would. Since it's built on Microsoft Access, the customization limits are very obvious and restrictive. The support is terrible and instead of actually assisting with setup, they expect you to sit through hours of videos just to get started. Plus they insist on installing it themselves through remote access so they can remove license keys from your desktop. Customer service is even worse as it basically doesn't exist. The value simply is not there and this is by far the most user-unfriendly software I have ever used. I am highly proficient with Microsoft products and the Adobe Master Suite and most people would consider me a technical person which is exactly why I strongly recommend not buying it.