RedZebra Reviews

“faster parts ordering”

Pros

Now everything moves a lot faster, engineers can request parts and the office can place refill orders within minutes. There's also an ongoing stream of communication between the team and customers which means far less time spent on the phone or dealing with extra admin work.

Cons

Honestly, there's nothing negative to mention, we definitely wouldn't want to go back to working without it.

“detailed reporting boosts service”

Pros

Since we've started using this in our work we've been able to send customers regular, detailed reports that keep them fully up to date on the issues we've had with our ovens. That visibility has helped us spot recurring causes of oven failures and work out whether the root of the problem comes down to training gaps or how the equipment is being used on site. It has genuinely helped us raise our service offering beyond what our competitors provide especially for major clients and chain accounts where the improved level of support really stands out.

Cons

I'd definitely recommend it and honestly have no complaints.

“makes planning more efficient”

Pros

Having it in place has really improved the level of service we can offer. It gives us a much clearer view of our records for all of our machines and customers which has made planning far more efficient. Their team has been consistently helpful as well, always working to adapt what they provide to suit our business instead of pushing a one size fits all setup. Any time an issue has come up, it has been sorted out quickly and they are always happy to help with extra requests too.

Cons

We don't have any complaints.

“Reliable support”

Pros

Using this has made our team more efficient and the Red Zebra team keeps improving the platform while providing ongoing support to help maintain and enhance the customer experience.

Cons

There are no drawbacks I can think of.

“cost effective growth booster”

Pros

This platform has been a very cost effective system for us and it's given our company the confidence to keep growing.

Cons

It's an excellent product and honestly, I don't have any negatives to mention.

“massive savings”

Pros

Switching to this got rid of the human errors we used to deal with and cut down our labor hours quite a bit. It has also saved us a huge amount of money and over the years it has more than paid for itself.

Cons

Everyone at work has loved using this, we have no complaints.

“all in one workflow boost”

Pros

From day one, it has been really simple to use and genuinely user friendly. It has helped us simplify our business processes, make sure every job gets invoiced on time and keep a clear view of each engineer's workload. We've freed up more space in the office, fewer things slip through the cracks and there's much less admin to deal with. As a result, we use our time better and get jobs processed faster than ever. You definitely don't need to be an IT expert to work with it and the support team is always available when support is needed. For anyone using it day to day, it's ideal because everything is kept together in one place. It's been brilliant for us.

Cons

I'd absolutely recommend it and honestly don't have any negatives to point out.

“useful updates”

Pros

Their support team has been fantastic and is always available whenever help is needed. One of the best things about the system is that it keeps evolving, with new updates being added on a regular basis.

Cons

Getting everything implemented was a little challenging and adapting to the new system took some time as well. Thankfully, our customer service representative guided us through each step of the process.

“helps with our team communication”

Pros

Having everything online at all times has made a huge difference for team communication and real time updates. Before using RedZebra, we had to wait until the end of the week for drivers to return to the office with a full week of paperwork or just hope they called if something was stopping them from getting the job done. With this, questions get answered right away and we no longer deal with paper trails or notes being passed from one team member to another.

Cons

There's nothing to complain about.

“A game changer”

Pros

This tool has been a complete game changer compared with the old manual, paper heavy process. Our admin team used to spend so much time scanning documents, entering every job into the system by hand and then sending out invoices the old fashioned way. The part I value most is having a clear view of our work whenever I need it, whether I'm in the office or away from it. It gives me the flexibility to work both from home and on site without losing track of anything.

Cons

It's very convenient and simple to use so honestly I can't think of any negatives to mention.