RedZebra

“faster parts ordering”

Pros

Now everything moves a lot faster, engineers can request parts and the office can place refill orders within minutes. There's also an ongoing stream of communication between the team and customers which means far less time spent on the phone or dealing with extra admin work.

Cons

Honestly, there's nothing negative to mention, we definitely wouldn't want to go back to working without it.

“detailed reporting boosts service”

Pros

Since we've started using this in our work we've been able to send customers regular, detailed reports that keep them fully up to date on the issues we've had with our ovens. That visibility has helped us spot recurring causes of oven failures and work out whether the root of the problem comes down to training gaps or how the equipment is being used on site. It has genuinely helped us raise our service offering beyond what our competitors provide especially for major clients and chain accounts where the improved level of support really stands out.

Cons

I'd definitely recommend it and honestly have no complaints.

“makes planning more efficient”

Pros

Having it in place has really improved the level of service we can offer. It gives us a much clearer view of our records for all of our machines and customers which has made planning far more efficient. Their team has been consistently helpful as well, always working to adapt what they provide to suit our business instead of pushing a one size fits all setup. Any time an issue has come up, it has been sorted out quickly and they are always happy to help with extra requests too.

Cons

We don't have any complaints.