Salesforce Maps Reviews

“Shows impact of major incidents

Pros

It helps us see how a major incident affects everything visually.

Cons

price point is pretty steep when you're looking at rolling it out across the entire company

“Organizes our tasks

Pros

I really appreciate how it organizes my daily workflow with smart routing and timing features. The opportunity management tools have made a noticeable difference in how I organize my tasks and follow-ups.

Cons

It could really use better CRM integration to suggest what engagement steps to take next

“Not always accurate

Pros

The interface is really user-friendly and I can find everything without any problems.

Cons

Isn't always accurate and there are gaps in coverage that can be frustrating when you need complete data.

“I see no downsides!!

Pros

It's quite simple to manage and I always know exactly where I'm headed.

Cons

I honestly can't think of any major downsides. Everything functions smoothly and meets my expectations perfectly.

“Easy to pull up reports

Pros

Great how easy it is to move through the CRM data and pull up reports and charts when I need them. Feels user-friendly and saves me time when I'm looking for specific information.

Cons

Nothing comes to mind. I genuinely enjoy what this tool offers

“love the mapping features !

Pros

I really like how it incorporates mapping features that work no matter where I am

Cons

Nothing to mention here.

“Accurate and friendly

Pros

The accuracy is spot-on and I find it really user-friendly. Haven't run into any problems with it yet.

Cons

Haven't run into any real issues yet. I mean, what's the point of having a map feature if it's not accurate, right? But honestly, everything has worked pretty well for me so far.

“Takes some effort

Pros

I've found this tool really helpful for tackling the headaches of route planning. It cuts down my drive time significantly and lets me squeeze in way more customer visits each day.

Cons

It isn't very user-friendly and takes some getting used to.

“Works perfectly for us

Pros

Setting this up for admissions and recruitment was pretty simple and it's been working great for our needs!

Cons

Make sure you go through the documentation carefully before diving in.

“Route Planning Made Simple

Pros

Really helps me map out efficient routes.

Cons

I didnt find anything to complain about since we're using it for basic stuff right now.

“Simplified everything for us

Pros

The ArcGIS integration used to be a real headache for us. Once we switched to Salesforce Maps, everything changed. Drawing layers became simple, mapping service areas to field agents is now simple and tracking cases by location happens right within the map with just a few clicks.

Cons

The licensing setup for the Community portal is a bit confusing and could be cleaner.

“Well laid out

Pros

The interface is really well laid out. Anyone can figure it out without much trouble.

Cons

Getting the Maps training going can be a bit tricky at first.

“good experience with it

Pros

I really enjoyed testing this out and found it worked perfectly for what I needed it to do.

Cons

No complaints from my side.

“Ability to group locations

Pros

I can organize multiple locations by geographic regions. Really convenient!

Cons

The licensing costs are high and the interface could definitely be more friendly.

“Simple to check in

Pros

The field route optimization feature is really helpful and checking in is simple and quick.

Cons

I occasionally struggle with getting customer addresses to display properly on the map feature.

“Accurate information

Pros

The information it provides is incredibly accurate.

Cons

The exposure in my market is pretty limited which is a real shame considering how worthwhile this tool actually is.

“Shows information linked with CRM data

Pros

I love how this tool displays information that's connected to our CRM data. It makes everything much clearer and easier to understand.

Cons

Nothing really stands out as problematic and this is solid software overall

“Friendly for different locations

Pros

Our office staff finds it really user-friendly when they're working at external locations

Cons

Haven't found any issues so far. We've really been enjoying our experience with it

“Easy to import data

Pros

I've imported thousands of records and the performance boost is really noticeable. It handles large data volumes smoothly without any lag.

Cons

Loading times can be really slow when dealing with poor address data

“Lets me monitor my team

Pros

Helps me monitor what my sales team is doing and pull reports on their activities

Cons

The customization options are pretty limited compared to other salesforce platforms I've used.