Salesforce Maps Reviews

“Helps identify trends, outliers and patterns

Pros

I find it helpful for spotting trends, outliers and patterns without much effort. The automatic geolocation feature is a huge time-saver since records get positioned automatically. What really stands out are the analytical capabilities. The heatmaps, routing and clustering tools give our team some seriously valuable insights to work with. Implementation was simple and the way it integrates with Salesforce is smooth. We rely on this tool daily for our operations. Customer support deserves a mention too as they're always there when we need help with any issues.

Cons

Nobody on my team could really think of any major complaints when I asked around. Everyone just keeps talking about how great this platform is.

“Fits our needs

Pros

The setup process was simple from an administrative standpoint. Our sales team had been asking for something to organize their customer visits for ages and previous tools just didn't cut it. Installation was not an issue and the reps are thrilled with how well it works for them.

Cons

The only real drawback is how much it relies on your system's data quality. Since we have tons of accounts using PO Boxes as addresses, the mapping feature doesn't work accurately for those locations.

“Data entry feels complicated

Pros

It connects perfectly with my consumer goods cloud platform.

Cons

Data entry feels complex and I find myself digging through multiple folders just to locate what I need. Really wish there were offline capabilities for areas with spotty internet connections.

“Our sales team loves it

Pros

The visualization features are incredible. Our sales reps love being able to see their account and key data when there out in the field.

Cons

The mobile app isn't as user-friendly as I'd like it to be.

“limited & pricey

Pros

Pricing is really competitive compared to other mapping solutions out there. If you just need some additional mapping capabilities for your business, this is definitely the way to go.

Cons

The mapping capabilities feel pretty restricted when you want to implement more advanced features.

“Optimizes field operations

Pros

I love how this tool makes visualizing data so simple. It really helps optimize our field operations. The location intelligence being built right into the platform is fantastic and it's definitely helped us drive more revenue while improving overall efficiency.

Cons

Can't really think of any major complaints. Everything works pretty well for what I need it to do.

“helps identify donors

Pros

Really appreciate how it lets me identify donors who live near the preserves and focus my outreach efforts on them.

Cons

I haven't come across anything I don't like about it so far.

“Easy to create data layers

Pros

I can quickly build data layers that work well together.

Cons

There's a bit of a learning curve when figuring out the different layer types available.

“Hard to read

Pros

The directions are really simple and made it easy to locate potential donors

Cons

Sometimes the display is hard to read and I've gotten some incorrect directions from it.

“Shows data in context of sales territories

Pros

Amazing how I can see all the data organized by sales territories. It makes understanding regional performance so much easier.

Cons

Setting up custom territories is more complicated than it should be

“Effective for spotting trends

Pros

The geo mapping features are effective for spotting patterns and trends in our data.

Cons

It's a bit complicated at the beginning though it's not impossible to figure out.

“Very helpful for my work

Pros

I find it useful and moving around is so easy.

Cons

Performance can be sluggish at times.

“Helps us plan

Pros

Nice how our sales team can plan their daily routes using the mapping feature and discover new prospects nearby based on existing opportunities.

Cons

Managing folders requires too much admin involvement.

“great for tracking reps

Pros

Being able to view customer details right on the map and track where our reps are at any given time is a great feature.

Cons

The setup process takes some time to figure out and getting everyone trained on how to use it properly can be a bit challenging at first.

“Extremely helpful for our operations

Pros

I get incredible additional context by layering customer data and opportunities right onto live maps. It really helps me visualize everything spatially.

Cons

Haven't discovered any real issues so far! This thing is fantastic.

“Slow loading time

Pros

Maps are so easy to access and really convenient when I need to find something.

Cons

The loading times can be pretty slow sometimes and I've noticed the interactivity gets a bit glitchy here and there.

“helps us reach more prospective students

Pros

Maps eliminates the guesswork from recruiting trip planning. It helps us maximize our time and connect with more prospective students.

Cons

Can't think of any issues.

“Lets us plan trips!

Pros

I can easily assist our field sales team when they're organizing their travel routes and client visits.

Cons

Haven't found anything to dislike yet though all the data needs updating to keep things running efficiently

“Spots gaps

Pros

Lets me view where our gaps are and get clear guidance on fixing them

Cons

I haven't explored all the features yet so there's really nothing negative to say about it

“Gives impactful insights

Pros

The mapping feature helps me quickly share meaningful insights with our agents so they can better understand incidents.

Cons

The pricing makes it tough to deploy across our entire team.