Salesforce Maps Reviews

“Helps identify trends, outliers and patterns

Pros

I find it helpful for spotting trends, outliers and patterns without much effort. The automatic geolocation feature is a huge time-saver since records get positioned automatically. What really stands out are the analytical capabilities. The heatmaps, routing and clustering tools give our team some seriously valuable insights to work with. Implementation was simple and the way it integrates with Salesforce is smooth. We rely on this tool daily for our operations. Customer support deserves a mention too as they're always there when we need help with any issues.

Cons

Nobody on my team could really think of any major complaints when I asked around. Everyone just keeps talking about how great this platform is.

“Fits our needs

Pros

The setup process was simple from an administrative standpoint. Our sales team had been asking for something to organize their customer visits for ages and previous tools just didn't cut it. Installation was not an issue and the reps are thrilled with how well it works for them.

Cons

The only real drawback is how much it relies on your system's data quality. Since we have tons of accounts using PO Boxes as addresses, the mapping feature doesn't work accurately for those locations.

“Data entry feels complicated

Pros

It connects perfectly with my consumer goods cloud platform.

Cons

Data entry feels complex and I find myself digging through multiple folders just to locate what I need. Really wish there were offline capabilities for areas with spotty internet connections.

“Our sales team loves it

Pros

The visualization features are incredible. Our sales reps love being able to see their account and key data when there out in the field.

Cons

The mobile app isn't as user-friendly as I'd like it to be.

“limited & pricey

Pros

Pricing is really competitive compared to other mapping solutions out there. If you just need some additional mapping capabilities for your business, this is definitely the way to go.

Cons

The mapping capabilities feel pretty restricted when you want to implement more advanced features.

“Optimizes field operations

Pros

I love how this tool makes visualizing data so simple. It really helps optimize our field operations. The location intelligence being built right into the platform is fantastic and it's definitely helped us drive more revenue while improving overall efficiency.

Cons

Can't really think of any major complaints. Everything works pretty well for what I need it to do.

“helps identify donors

Pros

Really appreciate how it lets me identify donors who live near the preserves and focus my outreach efforts on them.

Cons

I haven't come across anything I don't like about it so far.

“Easy to create data layers

Pros

I can quickly build data layers that work well together.

Cons

There's a bit of a learning curve when figuring out the different layer types available.

“Hard to read

Pros

The directions are really simple and made it easy to locate potential donors

Cons

Sometimes the display is hard to read and I've gotten some incorrect directions from it.

“Shows data in context of sales territories

Pros

Amazing how I can see all the data organized by sales territories. It makes understanding regional performance so much easier.

Cons

Setting up custom territories is more complicated than it should be

“Effective for spotting trends

Pros

The geo mapping features are effective for spotting patterns and trends in our data.

Cons

It's a bit complicated at the beginning though it's not impossible to figure out.

“Very helpful for my work

Pros

I find it useful and moving around is so easy.

Cons

Performance can be sluggish at times.

“Helps us plan

Pros

Nice how our sales team can plan their daily routes using the mapping feature and discover new prospects nearby based on existing opportunities.

Cons

Managing folders requires too much admin involvement.

“great for tracking reps

Pros

Being able to view customer details right on the map and track where our reps are at any given time is a great feature.

Cons

The setup process takes some time to figure out and getting everyone trained on how to use it properly can be a bit challenging at first.

“Extremely helpful for our operations

Pros

I get incredible additional context by layering customer data and opportunities right onto live maps. It really helps me visualize everything spatially.

Cons

Haven't discovered any real issues so far! This thing is fantastic.

“Slow loading time

Pros

Maps are so easy to access and really convenient when I need to find something.

Cons

The loading times can be pretty slow sometimes and I've noticed the interactivity gets a bit glitchy here and there.

“helps us reach more prospective students

Pros

Maps eliminates the guesswork from recruiting trip planning. It helps us maximize our time and connect with more prospective students.

Cons

Can't think of any issues.

“Lets us plan trips!

Pros

I can easily assist our field sales team when they're organizing their travel routes and client visits.

Cons

Haven't found anything to dislike yet though all the data needs updating to keep things running efficiently

“Spots gaps

Pros

Lets me view where our gaps are and get clear guidance on fixing them

Cons

I haven't explored all the features yet so there's really nothing negative to say about it

“Gives impactful insights

Pros

The mapping feature helps me quickly share meaningful insights with our agents so they can better understand incidents.

Cons

The pricing makes it tough to deploy across our entire team.

“Shows impact of major incidents

Pros

It helps us see how a major incident affects everything visually.

Cons

price point is pretty steep when you're looking at rolling it out across the entire company

“Organizes our tasks

Pros

I really appreciate how it organizes my daily workflow with smart routing and timing features. The opportunity management tools have made a noticeable difference in how I organize my tasks and follow-ups.

Cons

It could really use better CRM integration to suggest what engagement steps to take next

“Not always accurate

Pros

The interface is really user-friendly and I can find everything without any problems.

Cons

Isn't always accurate and there are gaps in coverage that can be frustrating when you need complete data.

“I see no downsides!!

Pros

It's quite simple to manage and I always know exactly where I'm headed.

Cons

I honestly can't think of any major downsides. Everything functions smoothly and meets my expectations perfectly.

“Easy to pull up reports

Pros

Great how easy it is to move through the CRM data and pull up reports and charts when I need them. Feels user-friendly and saves me time when I'm looking for specific information.

Cons

Nothing comes to mind. I genuinely enjoy what this tool offers

“love the mapping features !

Pros

I really like how it incorporates mapping features that work no matter where I am

Cons

Nothing to mention here.

“Accurate and friendly

Pros

The accuracy is spot-on and I find it really user-friendly. Haven't run into any problems with it yet.

Cons

Haven't run into any real issues yet. I mean, what's the point of having a map feature if it's not accurate, right? But honestly, everything has worked pretty well for me so far.

“Takes some effort

Pros

I've found this tool really helpful for tackling the headaches of route planning. It cuts down my drive time significantly and lets me squeeze in way more customer visits each day.

Cons

It isn't very user-friendly and takes some getting used to.

“Works perfectly for us

Pros

Setting this up for admissions and recruitment was pretty simple and it's been working great for our needs!

Cons

Make sure you go through the documentation carefully before diving in.

“Route Planning Made Simple

Pros

Really helps me map out efficient routes.

Cons

I didnt find anything to complain about since we're using it for basic stuff right now.

“Simplified everything for us

Pros

The ArcGIS integration used to be a real headache for us. Once we switched to Salesforce Maps, everything changed. Drawing layers became simple, mapping service areas to field agents is now simple and tracking cases by location happens right within the map with just a few clicks.

Cons

The licensing setup for the Community portal is a bit confusing and could be cleaner.

“Well laid out

Pros

The interface is really well laid out. Anyone can figure it out without much trouble.

Cons

Getting the Maps training going can be a bit tricky at first.

“good experience with it

Pros

I really enjoyed testing this out and found it worked perfectly for what I needed it to do.

Cons

No complaints from my side.

“Ability to group locations

Pros

I can organize multiple locations by geographic regions. Really convenient!

Cons

The licensing costs are high and the interface could definitely be more friendly.

“Simple to check in

Pros

The field route optimization feature is really helpful and checking in is simple and quick.

Cons

I occasionally struggle with getting customer addresses to display properly on the map feature.

“Accurate information

Pros

The information it provides is incredibly accurate.

Cons

The exposure in my market is pretty limited which is a real shame considering how worthwhile this tool actually is.

“Shows information linked with CRM data

Pros

I love how this tool displays information that's connected to our CRM data. It makes everything much clearer and easier to understand.

Cons

Nothing really stands out as problematic and this is solid software overall

“Friendly for different locations

Pros

Our office staff finds it really user-friendly when they're working at external locations

Cons

Haven't found any issues so far. We've really been enjoying our experience with it

“Easy to import data

Pros

I've imported thousands of records and the performance boost is really noticeable. It handles large data volumes smoothly without any lag.

Cons

Loading times can be really slow when dealing with poor address data

“Lets me monitor my team

Pros

Helps me monitor what my sales team is doing and pull reports on their activities

Cons

The customization options are pretty limited compared to other salesforce platforms I've used.