Last Updated
Overview
Salesforce Maps enables businesses to visualize sales data geographically, optimize routes, and prioritize customer engagement using real-time CRM insights. While it boosts productivity, the mobile app has limitations such as reduced functionality and occasional performance issues. Still, deep Salesforce integration and powerful data-driven features outweigh these challenges.
Overall Rating
Based on 40 users reviews
4.5
Rating Distribution
Positive
88%
Neutral
13%
Negative
0%
Starting Price
Custom
Salesforce Maps Specifications
- Work Order Management
- Scheduling And Dispatching
- Mobile Access
- Customer Management
What Is Salesforce Maps?
Salesforce Maps is a powerful sales mapping software that visualizes Salesforce CRM data on interactive maps, allowing sales teams to identify high-value accounts, schedule efficient visits, and optimize territories. It integrates business, demographic, and property data, supports advanced route planning, live location tracking, and territory management. The platform enables data-driven prioritization and collaboration, boosting productivity; however, it requires time to master complex features, but its robust integration with Salesforce and rich analytics provide significant sales efficiency benefits.
Salesforce Maps Pricing
Salesforce Maps pricing includes two plans:
- Salesforce Maps: $75/user/month
- Salesforce Maps Advanced: $125/user/month
Disclaimer: The price is subject to change.
Salesforce Maps Integrations
Fully integrated with Salesforce CRM and Sales Cloud, Salesforce Maps leverages CRM data for location-based insights. It also connects to third-party data sources through prebuilt database connectors and supports integration with Salesforce's broader ecosystem.
Who Is Salesforce Maps For?
Ideal for sales teams and managers in industries needing geographic visualization of sales data, route optimization, territory management, and improved CRM adoption, including:
- Field sales organizations
- Service teams
- Partner relationship managers
- Territory planners
Is Salesforce Maps Right For You?
Salesforce Maps is the ideal solution for companies that are already heavily invested in the Salesforce platform and have a field-based sales or service team. If your business needs to improve the efficiency of your field teams, balance sales territories, or get a geographical view of your customer data, Salesforce Maps provides a comprehensive and tightly integrated solution.
Still not sure about Salesforce Maps? Contact our support team at (661) 384-7070 for further guidance.
Salesforce Maps Features
Data Visualization
The platform's foundational feature is its ability to visualize Salesforce data on a map. This helps users move away from looking at rows and columns of data and instead see geographic relationships, allowing them to spot trends, identify customer clusters, and understand their territory more intuitively.
Territory Planning
Salesforce Maps features tools for designing and managing sales territories. Users can create balanced territories based on a wide range of criteria, such as geography, account size, or potential revenue. This ensures equitable workload distribution and optimal market coverage.
Route Optimization
This feature is crucial for field-based teams. Salesforce Maps helps users plan the most efficient routes for their daily activities, minimizing drive time and fuel consumption. It automatically generates optimized schedules by considering factors like travel distance, traffic, and appointment times.
Live Location Tracking
The platform allows managers to track the real-time location of their field representatives and company assets. It also automatically updates work order status or check-in/check-out requirements. This helps improve team coordination and provides valuable insights into field activity.
Mobile Access
As a mobile-first solution, Salesforce Maps ensures that all its features are accessible on smartphones and tablets. This allows field teams to view their routes, find new prospects, and update CRM records on the go, ensuring they stay productive and connected wherever they are.
Pros And Cons of Salesforce Maps
Pros
Territory management features define and assign sales regions, reducing overlaps
Real-time tracking enhances responsiveness, enabling faster customer service
Optimizes sales routes to reduce travel to meet more clients
Cons
Requires high-quality CRM data updates, or inaccurate routes may occur
Connectivity challenges in remote or complex terrains can delay map updates
Salesforce Maps Reviews
Total 40 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars57%
4
Stars30%
3
Stars13%
2
Stars0%
1
Stars0%
Share your experience
Mid Market, 101-500 employees
“Helps identify trends, outliers and patterns”
Pros
I find it helpful for spotting trends, outliers and patterns without much effort. The automatic geolocation feature is a huge time-saver since records get positioned automatically. What really stands out are the analytical capabilities. The heatmaps, routing and clustering tools give our team some seriously valuable insights to work with. Implementation was simple and the way it integrates with Salesforce is smooth. We rely on this tool daily for our operations. Customer support deserves a mention too as they're always there when we need help with any issues.
Cons
Nobody on my team could really think of any major complaints when I asked around. Everyone just keeps talking about how great this platform is.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Enterprise, 500+ employees
“love the mapping features !”
Pros
I really like how it incorporates mapping features that work no matter where I am
Cons
Nothing to mention here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Enterprise, 500+ employees
“Easy to pull up reports”
Pros
Great how easy it is to move through the CRM data and pull up reports and charts when I need them. Feels user-friendly and saves me time when I'm looking for specific information.
Cons
Nothing comes to mind. I genuinely enjoy what this tool offers
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does Salesforce Maps offer?
Salesforce Maps offers enterprise-grade support, including technical assistance from specialized support teams, extensive documentation, training resources, and community forums.
Does Salesforce Maps have a mobile app?
Salesforce Maps does not have a standalone mobile app but is accessible via the Salesforce mobile app.
What language does Salesforce Maps support?
Salesforce Maps software supports the English language.
What types of pricing plans does Salesforce Maps offer?
Salesforce Maps offers two main pricing plans: $75/user/month for the Standard version and $150/user/month for the Advanced version, billed annually. Contact us to get a custom Salesforce Maps cost quote.
What other apps does Salesforce Maps integrate with?
Salesforce Maps integrates with Salesforce CRM and Sales Cloud.
Who are the typical users of Salesforce Maps?
Typical users include sales reps, field service teams, sales managers, and territory planners who leverage Salesforce CRM data to optimize planning, routing, and prioritization.
Does Salesforce Maps offer an API?
Yes, Salesforce Maps provides an API.