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Overview
SAM Service Manager is an extensive field service platform that empowers field service teams with real-time job tracking and asset management. While the platform provides limited customization of mobile forms beyond Word or HTML templates, it delivers centralized reporting and improves job lifecycle control.
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Starting Price
Custom
SAM Service Manager Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Management
What Is SAM Service Manager?
SAM Service Manager software is a cloud-based field service platform that manages service operations with help desk, asset lifecycle tracking, job scheduling, invoicing, and stock control. It supports customer portals for live job updates and enables quotation conversion to jobs, email notifications, and job sheet generation. The platform also tracks contacts, service level agreements, and job histories for comprehensive tracking, leading to sustained business growth.
SAM Service Manager Pricing
SAM Service Manager pricing varies according to the following plan:
- SAM Service Manager Pro Plan: starting from £30.00/month.
- SAM CRM: starting from £20.00/month
- SAM Service Manager Basic: starting from £15.00/month
- SAM Service Manager Standard: starting from £20.00/month
- SAMLink Processor: starting from £79.00/month
Disclaimer: The pricing is subject to change.
SAM Service Manager Integrations
SAM Service Manager integrates with:
- Sage
- Microsoft Office 365
Who Is SAM Service Manager For?
SAM Service Manager is suitable for the following businesses:
- Facilities management companies
- HVAC and electrical contractors
- IT and communications services
- Property maintenance services
- Engineering and equipment servicing firms
- Field-based servicing businesses
Is SAM Service Manager Right For You?
SAM Service Manager software is a comprehensive field service system suitable for businesses aiming to streamline field service delivery, asset tracking, and customer communication. It supports mobile worker coordination and scheduling, integrates sales order workflows to invoices, and automates job-to-customer updates via portal.
Still not sure if SAM Service Manager is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
SAM Service Manager Features
Job Management
SAM Service Manager tracks, allocates, and monitors jobs from creation to completion in a single interface. It allows instant updates to job status, task allocation, and progress monitoring for field staff and office teams.
Asset Management
The software stores and organizes detailed records of assets, including service history, maintenance schedules, and warranty details. It enables quick identification of asset locations and conditions, ensuring accurate tracking for compliance and servicing.
Customer Portal
The platform provides customers with secure online access to view job progress, approve work, and access service documentation. It allows clients to submit service requests directly and track their status without contacting support.
Customisable Templates And Reporting
The system offers configurable templates for job sheets, quotes, and invoices to match operational requirements. It generates real-time reports covering performance metrics, compliance checks, and financial data.
Pros And Cons of SAM Service Manager
Pros
Provides real-time job lifecycle control with notifications
Offers comprehensive asset tracking and SLA oversight
Includes a customer portal for self-service job logging and updates
Delivers field service scheduling with drag-and-drop visual interface
Cons
Setup may require configuration for mobile access
Mobile user licensing may increase costs
No support for real-time GPS or route tracking for field teams
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Frequently Asked Questions
Does SAM Service Manager offer an API?
No, SAM Service Manager does not offer an API.
What language does SAM Service Manager support?
SAM Service Manager supports English language only.
Does SAM Service Manager have a mobile app?
Yes, SAM Service Manager does offer a mobile app.
Who are the typical users of SAM Service Manager?
The typical users of SAM Service Manager include businesses like facilities management companies, HVAC and electrical contractors, IT and communications services, property maintenance services, engineering and equipment servicing firms, and field-based servicing businesses.
What level of support does SAM Service Manager offer?
SAM Service Manager offers support through blogs, news, events, help desk, case studies, email, and phone support.
What types of pricing plans does SAM Service Manager offer?
The vendor offers customized pricing plans according to different business needs. It offers a SAM Service Manager Pro Plan starting from £30.00/month, a SAM CRM Plan starting from £20.00/month, a SAM Service Manager Basic Plan starting from £15.00/month, a SAM Service Manager Standard Plan starting from £20.00/month, and a SAMLink Processor Plan starting from £79.00/month. Get a customized SAM Service Manager cost breakdown for your business today.
What other apps does SAM Service Manager integrate with?
SAM Service Manager integrates with Sage and Microsoft Office 365.