Service Proz Reviews

“highly accessible platform”

Pros

Using it has been easy from the start, with customization options that let us customize things to our needs and the ability to access it from anywhere has been a big advantage.

Cons

Most of the issues we were dealing with have already been fixed so there is very little left to complain about.

“flexible controls”

Pros

With this setup, everyone can quickly see what's on the schedule and it's nice to have control over who's allowed to add notes or make scheduling changes. The layout is also very easy to navigate.

Cons

Feature I'm not a fan of is the deletion process especially when it comes to removing a duplicate work order. I also wish there were a way to convert the original work order into the new homeowner's information so our service department could still view all the details, including the install and start-up photos, when they go out.

“Fantastic support”

Pros

I use this software on both my PC and smartphone has been very easy. The customer service team responds quickly and is always excellent and is incredibly helpful whenever support is needed.

Cons

I can't think of any downsides. The software handles everything I need really well.

“Real-time field visibility”

Pros

Getting real-time access to photos and notes coming in from the field has been a big benefit for our company.

Cons

A few parts of the data entry feel repetitive although that may be more related to how our company has decided to use the software.

“close support and custom fit”

Pros

Having direct access to the creator has been a huge plus since we can request changes that actually fit the way our company works. The software has helped us keep our customers organized much more efficiently and made it easier to give them the best service possible. Being able to upload job-specific photos and notes from a mobile device while on site has bailed us out more than once and helped prevent upset customers.

Cons

One thing I do appreciate is how simple it is to reach the creator when we need changes made. That said, whenever updates or adjustments are introduced they can sometimes cause a few bumps along the way.

“A total game-changer”

Pros

Because of this software, running a small business feels completely different. It gave me the kind of advantages I used to only see when I worked at larger companies. Everything became more organized and aligned which helped me take better care of my customers. The customer service rep and his team have been incredible and the value you get is hard to beat.

Cons

Nothing to complain about. Every question has been answered and any issue has been handled quickly and professionally.

“Mobile dispatch that delivers”

Pros

Running my business from the road has been really easy with the mobile app. Staying connected to my data at all times is a huge advantage. I can take a service call and send the work order to a technician no matter where they are. My techs get the work order right on their phones so they know exactly where to go and what needs to be done to complete the job. Excellent product!

Cons

Honestly, everything I've needed this software to handle, it has handled. I really don't have anything negative to say.

“Real-time visibility transformed operations”

Pros

This platform has completely transformed the way our business runs. At any time, we have visibility across all of our locations, can instantly open any job and review its full history and can watch our technicians and installers' progress in real time. Every job now has one central source of truth, with all the details, communication and logistics kept in one place. That level of transparency and coordination has made our projects run as efficiently as possible in the construction industry. It's honestly hard to overstate how much it has changed our day-to-day operations. We used to manage everything on paper from the sale through installation and that meant wasted time, duplicate and even triple data entry, slow reporting and paperwork getting misplaced. It was frustrating, inefficient and it held back our growth while wearing out our employees and even hurting customer relationships. Now it boosts efficiency across the board and helps everyone do their jobs better without all the problems that come with human error. Customers expect immediate answers, not a callback or a promise that we'll check and get back to them. They're busy and want estimates or scheduling right away. With this system, creating an estimate takes only seconds on either mobile or desktop and the CRM gives our sales team a much better way to manage contacts and relationships which keeps the sales process fast and easy.

Cons

On the operations side, having jobs updated in real time and being able to view each schedule right from the desk means we can answer customers immediately about availability or where a technician is at any given moment. Our installers and field supervisors also upload photos directly to work orders which lets the scheduling team and sales staff see exactly what is happening in the field and that has been incredibly valuable. The biggest challenge really comes from our field crews when they are in areas with poor cell service. We are in the process of changing cell providers to help reduce that issue.

“great tracking powerhouse”

Pros

After trying plenty of other platforms, this is clearly the one that fits our business. Right from the start, it's very user-friendly and just about anyone on the team can work in it without trouble. One of the biggest advantages is being able to access and manage multiple technicians across different cities, along with our office staff, all in one place. It gives us full visibility into everything, who placed a service request the exact time it came in, when it was dispatched, acknowledged, mapped, completed and finalized. We're able to oversee and manage every part of our operation in real time.

Cons

Since we run a 24-hour service company there was one time during a late holiday weekend shift when a system software update occurred. It was brief but still inconvenient.

“Photo history works beautifully”

Pros

The photo history feature is really useful and it works well on both mobile and desktop. It also feels personal to use which makes the overall experience better.

Cons

Thing that's missing is the option to upload video files.

“One-piece flow drives growth”

Pros

One-piece flow has been saving my company a lot of money every single day. With everything it offers, we've been able to grow the business without bringing on more employees. It also gives every department visibility from the initial lead all the way through job completion. We no longer rely on texts or emails outside the system and that has completely gotten rid of the "blame game" between sales, scheduling, purchasing, AR and AP.

Cons

It still can't replace your existing way of doing business 100% because every company operates a little differently. I was very attached to the old way of running things especially since I had built all of my own Excel programs and believed that was the only way to do it. Change was tough at first but once I committed to using it with the help of their team, it became clear that my company would be in a much better position over time.