ServiceNow Field Service Management Reviews

“Proven the best for my company

Pros

ServiceNow Field Service management is honestly very easy to use and works perfectly with our HR software making integration smooth and hassle free.

Cons

The attachment button is hard to locate and sometimes it feels like I have to submit a ticket first then reply with the attachment.

“Not very easy to get hang of

Pros

It works as an issue tracking system for our IT department. It is also customized to handle most problems and makes it easy for users to report issues. As the person responsible for resolving them, I can quickly see who reported what and when. We also use it to improve reporting which helps me show my value each week.

Cons

Navigating the system can be overwhelming for users especially when they cannot find their specific issue listed. So many people in our user communities avoid using it whenever possible. Also the customization options are so extensive that it makes it difficult to maintain and I have struggled with the product at times due to its lack of user friendliness.

“Removes stress from work

Pros

ServiceNow has helped us resolve several outages in my daily tasks. It allows you to quickly escalate a medium priority ticket to high priority and stay in constant contact with coworkers involved in the same ticket enabling us to collaborate efficiently.

Cons

I recommend it. I did not face any issues with the software during the time I used it. But now I just switched departments and no longer use it.