Last Updated Oct 21, 2025
Overview
ServiceNow Field Service Management offers an AI-driven solution to streamline field operations, including dispatching, mobile workflows, and contractor coordination. While its extensive capabilities may initially overwhelm new users, its automation, intelligent scheduling, and robust mobile tools make it a strong choice for growing service teams.
Overall Rating
Based on 3 users reviews
4
Rating Distribution
Positive
67%
Neutral
33%
Negative
0%
Starting Price
Custom
ServiceNow Field Service Management Specifications
Work Order Management
Scheduling & Dispatching
Mobile Access
Customer Management
What Is ServiceNow Field Service Management?
ServiceNow Field Service Management is designed for medium- to large-scale enterprises seeking to connect and automate their field operations. It addresses key pain points by streamlining work order management from creation to completion and empowering technicians through a robust mobile application. This provides end-to-end visibility for dispatchers and equips field agents with the tools needed to boost productivity, reduce truck rolls, and improve first-time fix rates, ultimately unifying field and customer service operations.
ServiceNow Field Service Management Pricing
ServiceNow Field Service Management pricing includes the following plans:
- Standard
- Professional
- Enterprise
ServiceNow Field Service Management Integrations
The software integrates with multiple ServiceNow modules and also supports external integrations with multiple systems and platforms, such as:
- Salesforce
- Jira Software
- Microsoft 365 Software
- Oracle HCM Cloud
Who Is ServiceNow Field Service Management For?
ServiceNow Field Service Management is ideal for a wide range of industries and sectors, including:
- Telecommunications
- Manufacturing
- Healthcare and life sciences
- Utilities and energy
- Banking
- Public sector
Is ServiceNow Field Service Management Right For You?
ServiceNow is an ideal fit for large enterprises managing complex, large-scale field operations, particularly those already using the ServiceNow ecosystem. Its standout feature is native integration, enabling unified workflows across business functions. Recognized as an overall leader in field service management by ISG, the platform delivers robust security, scalability, and compliance, making it a comprehensive solution for driving operational efficiency and digital transformation.
Still doubtful if ServiceNow Field Service Management is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
ServiceNow Field Service Management Features
The software enables mobile asset receiving and procurement tracking, allowing users to manage assets efficiently via purchase orders. Employees can view and receive assigned assets on mobile devices, helping standardize asset data and improve service-related decision-making.
ServiceNow Field Service Management uses intelligent scheduling to prioritize jobs, reduce travel time, and ensure SLA compliance. It accounts for multiple factors such as technician skills, part availability, and job urgency to optimize workflows and improve customer satisfaction.
The platform boosts team performance through real-time visibility, omnichannel monitoring, and skills development tools. Managers can forecast demand, assign shifts, and track KPIs while agents benefit from targeted coaching and AI-based learning recommendations.
The software supports mobile inventory tracking, barcode scanning, part sourcing, and peer transfers. Technicians can manage stock efficiently, replenish supplies, and reduce unnecessary dispatches, ensuring better first-time fix rates and overall customer satisfaction.
ServiceNow Field Service Management defines, allocates, and tracks capacity across internal and external teams. It uses time-based capacity buckets and automated scheduling to streamline assignments and monitor capacity utilization across different technician groups.