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ServiceNow Field Service Management

ServiceNow Field Service Management

Last Updated Oct 21, 2025

Overview

ServiceNow Field Service Management offers an AI-driven solution to streamline field operations, including dispatching, mobile workflows, and contractor coordination. While its extensive capabilities may initially overwhelm new users, its automation, intelligent scheduling, and robust mobile tools make it a strong choice for growing service teams.

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Overall Rating

Based on 3 users reviews

4

Rating Distribution

Positive

67%

Neutral

33%

Negative

0%

Starting Price
Custom

What Is ServiceNow Field Service Management?

ServiceNow Field Service Management is designed for medium- to large-scale enterprises seeking to connect and automate their field operations. It addresses key pain points by streamlining work order management from creation to completion and empowering technicians through a robust mobile application. This provides end-to-end visibility for dispatchers and equips field agents with the tools needed to boost productivity, reduce truck rolls, and improve first-time fix rates, ultimately unifying field and customer service operations.

ServiceNow Field Service Management Pricing

ServiceNow Field Service Management pricing includes the following plans:

  • Standard
  • Professional
  • Enterprise
All plans are offered with custom pricing based on your specific needs. Request a personalized ServiceNow Field Service Management price estimate for your business today!

ServiceNow Field Service Management Integrations

The software integrates with multiple ServiceNow modules and also supports external integrations with multiple systems and platforms, such as:

Watch the ServiceNow Field Service Management demo to learn more about its integration arrangements.

Who Is ServiceNow Field Service Management For?

ServiceNow Field Service Management is ideal for a wide range of industries and sectors, including: 

  • Telecommunications
  • Manufacturing
  • Healthcare and life sciences
  • Utilities and energy
  • Banking
  • Public sector

Is ServiceNow Field Service Management Right For You?

ServiceNow is an ideal fit for large enterprises managing complex, large-scale field operations, particularly those already using the ServiceNow ecosystem. Its standout feature is native integration, enabling unified workflows across business functions. Recognized as an overall leader in field service management by ISG, the platform delivers robust security, scalability, and compliance, making it a comprehensive solution for driving operational efficiency and digital transformation.

Still doubtful if ServiceNow Field Service Management is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Pros And Cons of ServiceNow Field Service Management

Pros

  • Automated scheduling optimizes technician assignments and reduces downtime

  • Mobile access empowers technicians with real-time job updates

  • Robust inventory management improves parts availability and reduces delays

Cons

  • Complexity challenges customization and initial setup processes

  • Connectivity problems disrupt field access in low coverage areas

Frequently Asked Questions

Yes, ServiceNow Field Service Management offers a dedicated mobile app.

ServiceNow Field Service Management software supports 22+ languages, including English, Spanish, French, German, Japanese, and Chinese, via ServiceNow’s localization framework.

Yes, ServiceNow Field Service Management offers an API.

Pricing for ServiceNow Field Service Management is divided into Standard, Professional, and Enterprise plans. All plans use a custom pricing model based on your requirements. Get a detailed ServiceNow Field Service Management cost breakdown to make an informed decision.

ServiceNow Field Service Management features are used by field service managers, dispatchers, technicians, operations teams, and enterprise IT departments across industries like telecom, manufacturing, utilities, and healthcare.

ServiceNow Field Service Management integrates with ServiceNow modules and external platforms like Microsoft 365, Salesforce, Jira Software, and Oracle HCM Cloud.

ServiceNow Field Service Management offers support primarily through the broader ServiceNow customer service channels, including online documentation, community forums, and professional support plans.