Last Updated
Overview
SWORD offers a comprehensive field service management solution, aiding in work order routing and dispatch. While the interface may feel outdated compared to competitors, it efficiently tracks inventory and service history. It combines FSM with material requirements planning (MRP) capabilities for integrated operational control from client proposals to final invoicing.
Overall Rating
Based on 2 users reviews
4
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
SWORD Specifications
- Work Order Management
- Scheduling & Dispatching
- Customer Management
- Reporting & Analytics
What Is SWORD?
SWORD by ABCI is a robust management tool for businesses that require both field service dispatch and in-house job shop capabilities. It serves as an all-in-one system for small to medium-sized businesses looking to manage the entire service lifecycle. The core SWORD features address key challenges by integrating client management, scheduling, dispatch, job costing, and invoicing into a single platform, eliminating the need for multiple disparate systems for comprehensive operational oversight.
SWORD Pricing
SWORD cost consists of the following plans:
- Base License (1 User): $295.00
- Additional License (per User): $100.00
- License Upgrade to Current Edition (per User): $100.00
- ABCI-Software Custom Customer Report (per Report): $150.00
- Real-time Remote Support: $120.00 for the first hour (min), then $30.00/additional 15 minutes
Disclaimer: The pricing is subject to change.
SWORD Integrations
Who Is SWORD For?
The platform is ideal for a wide range of industries and sectors, including:
- Home Services
- Construction
- Manufacturing and Industrial services
- Information technology
- Facility management and Property services
- Automotive
- Telecommunications
Is SWORD Right For You?
SWORD software is ideal for businesses seeking a secure all-in-one solution for field service and job shop management. Its key strength lies in combining scalability and service dispatch with light manufacturing resource planning, perfect for companies that repair and refurbish equipment. This integrated approach streamlines operations, providing a comprehensive system from a single vendor rather than requiring the handling of multiple applications.
Still doubtful whether SWORD is the right option for you? Connect with our customer support staff at (661) 384-7070 for further assistance.
SWORD Features
Service Orders
This core feature manages the entire field service workflow. It allows businesses to efficiently track service orders from creation to completion, schedule technicians, dispatch them to job sites, and plan optimal routes to improve response times and operational efficiency.
Customer Relationship Management (CRM)
This integrated CRM helps manage all customer interactions and data within a single system. It maintains detailed contact information and logs follow-up history, providing a complete view of the customer relationship to support sales, service, and marketing efforts.
Maintenance Plan Tracking And Documentation
A powerful feature that enables businesses to create, monitor, and document maintenance plans systematically. Furthermore, it helps ensure timely preventive maintenance, tracks compliance with service schedules, and records all maintenance activities to improve equipment reliability and reduce downtime.
Accounts Receivable
Handle financial transactions directly within the platform with a comprehensive accounts receivable module. This includes the creation of invoices, management of a receipts journal, and the generation of aging reports to ensure timely payment collection and maintain healthy cash flow.
Drag And Drop Scheduling Calendars
Visually manage and organize service orders and jobs with an intuitive drag-and-drop calendar interface. This tool simplifies the scheduling process, allowing dispatchers to easily assign tasks, adjust schedules, and get a clear overview of technician availability and commitments.
Pros And Cons of SWORD
Pros
Tracks inventory and service history efficiently
Generates estimates and quotes with ease
Works on both Windows and the web
Cons
Custom reports require user configuration steps
Mobile features may lack intuitiveness
SWORD Reviews
Total 2 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars100%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Health, Wellness and Fitness, 11-50 employees
Less than a year
“Highly recommend this software”
Pros
I really like this software as it is simple to use, runs fast and I can always count on it. In short everything works the way it should without any hassle.
Cons
The privacy policy could be improved and the I feel like stability needs some work.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
7
Small Business, 1-10 employees
More than a year
“Saves me time by making me work faster”
Pros
What I like most about this software is how versatile it is. I can make quick corrections that are easy to spot, build tables, add images and even create pie charts to show data clearly. Plus it offers so many formats and options and it works perfectly with other Office tools like Excel also pasting charts or data is seamless. Editing text is also simple with easy cut, copy, paste and formatting options. Overall it really makes my work faster and more professional.
Cons
One downside of Word is that it has had security issues in the past and even though they seem fixed now, updates can still cause problems by removing important files. On top of that the built-in dictionary feels pretty limited and could definitely be improved.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Frequently Asked Questions
What types of pricing plans does SWORD offer?
SWORD pricing includes a Base License for one user at $295, with additional user licenses and license upgrades available at $100 each. A custom customer report costs $150 per report, and real-time remote support is priced at $120 for the first hour, then $30 for every additional 15 minutes. Get in touch with us for a customized SWORD price and selection of plans.
What language does SWORD support?
SWORD supports only the English language.
What level of support does SWORD offer?
SWORD offers support through phone, email/helpdesk, and online form.
Does SWORD offer an API?
No, SWORD does not offer an API.
Who are the typical users of SWORD?
Typical users of SWORD include businesses in the industries and sectors such as manufacturing and industrial services, telecommunications, home services, automotive, facility management and property services, construction, and IT.
What other apps does SWORD integrate with?
The vendor has not provided information regarding third-party integrations.
Does SWORD have a mobile app?
No, SWORD does not have a mobile app.