Overview
SWORD offers a comprehensive field service management solution, aiding in work order routing and dispatch. While the interface may feel outdated compared to competitors, it efficiently tracks inventory and service history. It combines FSM with material requirements planning (MRP) capabilities for integrated operational control from client proposals to final invoicing.
Overall Rating
Based on 2 users reviews
4
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
SWORD Specifications
Work Order Management
Scheduling & Dispatching
Customer Management
Reporting & Analytics
What Is SWORD?
SWORD by ABCI is a robust management tool for businesses that require both field service dispatch and in-house job shop capabilities. It serves as an all-in-one system for small to medium-sized businesses looking to manage the entire service lifecycle. The core SWORD features address key challenges by integrating client management, scheduling, dispatch, job costing, and invoicing into a single platform, eliminating the need for multiple disparate systems for comprehensive operational oversight.
SWORD Pricing
SWORD cost consists of the following plans:
- Base License (1 User): $295.00
- Additional License (per User): $100.00
- License Upgrade to Current Edition (per User): $100.00
- ABCI-Software Custom Customer Report (per Report): $150.00
- Real-time Remote Support: $120.00 for the first hour (min), then $30.00/additional 15 minutes
Disclaimer: The pricing is subject to change.
SWORD Integrations
Who Is SWORD For?
The platform is ideal for a wide range of industries and sectors, including:
- Home Services
- Construction
- Manufacturing and Industrial services
- Information technology
- Facility management and Property services
- Automotive
- Telecommunications
Is SWORD Right For You?
SWORD software is ideal for businesses seeking a secure all-in-one solution for field service and job shop management. Its key strength lies in combining scalability and service dispatch with light manufacturing resource planning, perfect for companies that repair and refurbish equipment. This integrated approach streamlines operations, providing a comprehensive system from a single vendor rather than requiring the handling of multiple applications.
Still doubtful whether SWORD is the right option for you? Connect with our customer support staff at (661) 384-7070 for further assistance.
SWORD Features
This core feature manages the entire field service workflow. It allows businesses to efficiently track service orders from creation to completion, schedule technicians, dispatch them to job sites, and plan optimal routes to improve response times and operational efficiency.
This integrated CRM helps manage all customer interactions and data within a single system. It maintains detailed contact information and logs follow-up history, providing a complete view of the customer relationship to support sales, service, and marketing efforts.
A powerful feature that enables businesses to create, monitor, and document maintenance plans systematically. Furthermore, it helps ensure timely preventive maintenance, tracks compliance with service schedules, and records all maintenance activities to improve equipment reliability and reduce downtime.
Handle financial transactions directly within the platform with a comprehensive accounts receivable module. This includes the creation of invoices, management of a receipts journal, and the generation of aging reports to ensure timely payment collection and maintain healthy cash flow.
Visually manage and organize service orders and jobs with an intuitive drag-and-drop calendar interface. This tool simplifies the scheduling process, allowing dispatchers to easily assign tasks, adjust schedules, and get a clear overview of technician availability and commitments.