Last Updated
Overview
Tesseract software provides comprehensive field service management, aiding businesses in streamlining operations and boosting profitability. Even though Tesseract integrations may need technical assistance, its extensive features and proven ability to reduce costs justify the investment. Overall, Tesseract's strategic benefits make it a compelling choice for optimizing field service delivery.
Overall Rating
Based on 8 users reviews
4.1
Rating Distribution
Positive
63%
Neutral
38%
Negative
0%
Starting Price
Custom
Tesseract Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Management
What Is Tesseract?
Tesseract software is a cloud-based, comprehensive field service management solution designed to unify all aspects of service operations. It helps businesses manage equipment maintenance, from job scheduling to parts management, ensuring efficiency and cost control. By centralizing data and automating workflows, Tesseract software empowers organizations to improve response times and enhance service quality, addressing pain points for businesses of all sizes.
Tesseract Pricing
Tesseract Integrations
Who Is Tesseract For?
Tesseract is ideal for a wide range of businesses dealing with various equipment, including:
- Catering equipment
- EPoS maintenance
- Garage equipment
- HVAC service
- Heavy machinery
- Medical equipment
Is Tesseract Right For You?
If your business manages and maintains equipment, Tesseract software offers a robust, cloud-based solution to transform your operations. Tesseract features, from streamlined job management to accelerated invoicing, are designed to boost efficiency, reduce costs, and significantly increase profitability. With over 35 years of dedicated field service expertise, Tesseract is a trusted choice for future-proofing your service division.
Still doubtful if Tesseract is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Tesseract Features
Job Management And Scheduling
This feature offers a powerful call control system for both planned and reactive service jobs. It improves response times by assigning the right engineer to the right task, increasing first-time fix rates and minimizing customer downtime. This boosts engineer productivity and enhances overall customer satisfaction.
Contract And Asset Management
This module provides total control over customer contracts and assets through an integrated database. It improves service quality, customer care, and profitability by centralizing data. This allows for identifying profitable contracts and frequently failing equipment, ensuring all work is properly charged.
Stocks And Parts Management
Tesseract includes a multi-location inventory and stock control system. It manages parts from the warehouse to the engineer's van, ensuring availability at the right time and location. Accurate tracking records costs against jobs and significantly boosts first-time fix rates, reducing follow-up visits.
Workshop Management
This flexible system manages the complete repair cycle, from item book-in to shipping. It expedites internal repair processes, synchronizing them with the system. It supports batch job creation and offers advanced replacements, minimizing customer downtime during lengthy repair periods.
Sales And Quotation Management
This feature enables efficient quote preparation for contracts, jobs, and sales orders for new or existing customers. It aligns sales and service teams, simplifying and accelerating the quoting process. Accepted quotes automatically flow to other business areas, facilitating immediate scheduling and part shipping.
Pros And Cons of Tesseract
Pros
Easy-to-use interface liked by many field teams
Mobile app helps techs update jobs in real time
Works for many industries with flexible setup
Cons
Setup can take time and needs expert help
Handling big data might slow down the platform
Tesseract Reviews
Total 8 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars13%
3
Stars38%
2
Stars0%
1
Stars0%
Share your experience
Engineering Company, 51-100 employees
“Decent but accuracy could improve”
Pros
The level of control this gives users is great even when the base model produces less accurate OCR results, we can enhance performance by tweaking parameters. Also there are lots of configuration options available and if your data has consistent patterns, these settings really help boost accuracy.
Cons
Well the accuracy is not as good as other OCR tools I have used, especially when image quality varies or there are lots of numbers and fractions. Also it has so many adjustable settings that figuring out how to use them effectively can be tricky.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Enterprise, 500+ employees
“Makes OCR easy”
Pros
Tesseract delivers impressive accuracy especially when I use grayscale preprocessing first. The response times are consistently fast too.
Cons
One thing I noticed is that the tool is not good with non text elements in screenshots for example, it turned Chrome's dinosaur icon on the disconnect page into the number 10. So you will need to clean up images first to get accurate results.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mid Market, 51-100 employees
“Top OCR I've found”
Pros
The accuracy is excellent and the PSM feature really improves extraction precision.
Cons
Sometimes it struggles to pull information correctly from handwritten documents.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
Does Tesseract have a mobile app?
Yes, Tesseract software has a dedicated mobile app for field engineers, which provides real-time information flow between field workers and the back-office team. 1
What other apps does Tesseract integrate with?
Details about the vendor’s system integrations are currently not publicly disclosed.
Does Tesseract offer an API?
Yes, Tesseract software offers well-documented and powerful APIs for flexible integration with almost any system, including existing custom in-house solutions.
What level of support does Tesseract offer?
The Tesseract Support team offers support via call and provides high-quality service, including 1st line support and self-service resources, to help users get the most from the software.
Who are the typical users of Tesseract?
Tesseract is a great fit for businesses that manage and maintain a variety of equipment. It’s commonly used across industries like catering equipment, EPoS maintenance, garage tools, HVAC systems, heavy machinery, and medical devices.
What language does Tesseract support?
Software Tesseract is primarily available in English.
What types of pricing plans does Tesseract offer?
Tesseract’s pricing is customized based on your specific business needs and setup. You can request a tailored quote that fits your field service requirements and budget.