Unolo Reviews

“It's actually great”

Pros

This isn't just about monitoring or inspecting the human resources in the field, our manhour utilization has improved significantly since we started using it. The field employees also seem to genuinely like how easy it is to use and sending updates and information from the field has become much more convenient.

Cons

Nothing negative has come up so far, there hasn't been anything we didn't like.

“Saves so much time”

Pros

Its employee in-and-out feature works reliably and I also find the traveling and distance tracking helpful for day-to-day use. Overall it fits well with how I manage movement and attendance.

Cons

After some mobile app updates, I've run into occasional issues. There are also times when it logs me out unexpectedly.

“Had a good UI experience”

Pros

Everything feels almost good overall especially the user interface.

Cons

While the user interface is well-designed and the app functions well in most regions, it currently fails to deliver accurate data for Bihar State which is a critical gap that undermines its usability in that specific geography.

“precise field tracking with gps”

Pros

Tracking for field staff is handled really well. It captures the exact time along with the precise location, including the GPS coordinates for each field staff member.

Cons

Getting field staff to integrate and use it smoothly is a bit difficult.

“made work easier”

Pros

The Fleet Management Module is genuinely useful and the Expense Management side also covers what we needed without feeling limiting. Managing both operations and costs from one place has helped keep things organized and easier to track.

Cons

API integration took some extra effort and the setup relies on multiple checkpoints between fleet, expenses and HRMS. HRMS involvement in the flow isn't as easy as I expected which makes the process feel more involved than it should be.

“customer support needs work otherwise good”

Pros

Works well for a field team and is easy to use. The spoofer detection functionality is the main reason I can put it into practice quickly.

Cons

Customer support is the biggest headache, everything from technical support to the account manager side feels unhelpful. I'm really unhappy with how they handle issues, even when problems aren't actually resolved, the team seems satisfied as long as they send a reply.

“Good experience”

Pros

App feels really user-friendly and the reports come together in a way that's easy to understand and use. Overall, the reporting side is easy.

Cons

Distance calculations aren't fully accurate, there's a noticeable difference of about 5% to 10% compared to what I expected.

“easy route tracking”

Pros

This has turned into a daily workflow for our team, everyone marks their attendance and also shares their route plan. It gives us clear visibility into where the team members are moving throughout the day. We can also spot when someone isn't being utilized in the best possible way which helps us balance work more effectively.

Cons

No major complaints though Unolo's side should help by checking whether clients are actually making full use of the tool. It would also be better if AI were built into the system to generate management triggers and insights automatically. If you want, I can go deeper into what that could look like.

“helpful location mapping”

Pros

Unolo app really helps with mapping employees' current locations and it also makes uploading expense and conveyance details easy.

Cons

I think the pricing is pretty high. Also, when the bill gets shared every month, the company's reported number of users often doesn't match what we see on our side.

“supportive customer service”

Pros

The app feels user-friendly and customer support has been really helpful in answering questions and guiding me when needed.

Cons

It would be even better if tasks could be customized to match specific needs more closely.

“simple dashboard!”

Pros

Dashboard and card view layout are really helpful day to day and the built-in maps make it much easier to see what's going on. I also appreciate the client upload feature along with the task tracking, everything feels more organized in one place. Having both VASA and the mobile app together is a nice bonus too since it keeps the workflow consistent whether I'm on desktop or using my phone.

Cons

There are still a couple of gaps especially around managing employee leaves and handling tour expenses and claims.

“I liked it”

Pros

Reporting features cover a lot of what I need, employee tracking for a marketing executive role, attendance, lead generation and capturing client locations. Overall, the reports feel pretty complete for managing field activity and keeping data organized.

Cons

Team-wise client visits report creates two sheets, one with the visited data by team but the unvisited client sheet doesn't clearly show which specific clients belong to which person/team.