WorkWave Reviews

Pros

It is a user-friendly tool but in my experience even trying to submit this survey turned into a problem which felt contradictory given how it's presented.

Cons

Support is essentially non-existent and whenever I report problems they're routinely shifted onto "engineering," yet I never manage to actually speak with anyone from that team.

Pros

Genuinely I can't come up with a single redeeming thing to say about them, their software or my overall experience.

Cons

Setting it up was incredibly difficult and using it proved equally frustrating and after they enrolled me in the system I couldn't get the training scheduled that I needed to actually use it for two weeks.

Pros

If I sign up for it and later decide I don't like it, I'm trapped by the contract they put me under, they won't let me walk away even when I'm clearly dissatisfied.

Cons

Frankly, I was forced to stay on the plan even though I didn't like it because they wouldn't allow me to cancel.

Pros

This tool only works when I have a team to operate it

Cons

It's outrageously pricey and in my experience they only contact me to bill

Pros

I find it incredibly easy to use and we appreciate that it integrates easily and works hand in hand with QuickBooks.

Cons

I'm concerned that Express is going to be discontinued and because we genuinely like this product, we don't want to be forced to switch and start all over with some other solution.

Pros

We've been really impressed with most of the technical team, who genuinely seem to tune into the issues we're facing and actively work toward fixes and having real people to troubleshoot alongside us is reassuring, the initial video training they rolled out today struck me as a smart move and I honestly think it will become an important resource that helps us considerably going forward.

Cons

After dealing with so many persistent issues over the years, I half-jokingly feel like you ought to be compensating me for the dozens of hours I've spent helping to troubleshoot and shake out the glitches, it's frustrating that even after nearly two years of trying to get everything stabilized we still hit daily problems that disrupt our workflow.

Pros

In my experience the workflow arrangement is great and when it runs properly I find that it flows smoothly.

Cons

I have no way to customize any part of it so I'm left with exactly what is provided even when elements fail to work.

Pros

After relying on Service CEO for nine years, we opted to switch to WorkWave Service when we were informed that CEO was being sunsetted and would no longer be supported and we were repeatedly told the transition would be simple.

Cons

All of the data that was migrated from CEO had to be removed and manually re-entered by our team which made it obvious that WWS and CEO are fundamentally incompatible platforms, despite assurances, the integration simply doesn't work. The platform itself is only about two years old and WWS staff often reminded us of that, bluntly saying that 'WWS is still young and working through development,' so many features we expected aren't yet mature. For example, there is no built-out front-end sales system and they told us the front-end won't be ready for another six to eight months which was a shock given our needs. It bothers me that nobody sat down with us at the outset to ask what our specific requirements were and then tailored training around our workflows because had they done so we might have avoided this mismatch, instead we invested hours having my staff learn a system that doesn't even support creating or managing estimates. The most frustrating part is that after wasting significant time and money, they refuse to release us from the contract so we're still being billed for a product we're effectively not using.

Pros

Okay so after doing a fair bit of research, I arranged for my wife's cleaning business to pick up Service CEO back in 2005 and later learned that Workwave acquired the product, the whole purpose was to simplify scheduling and customer communications for her company and while it initially handled those tasks reasonably well, over time it started to lag behind what we actually needed from the software.

Cons

I found it a real struggle getting even small customizations implemented and although the support had been passable at times making those necessary tweaks felt overly time-consuming and frustrating, after Workwave took over CEO, the attitude shifted noticeably toward arrogance and unhelpfulness. More painfully, my wife was unexpectedly diagnosed with pancreatic cancer and had to close the business abruptly on September 10th, yet despite having already paid the September subscription, the company is demanding a buyout to terminate the contract which feels exactly like dealing with a bureaucracy-stuffed government office.

Pros

After they acquired my previous software, ServiceCEO, I assumed they'd already understand my history and specific needs, yet they acted as though they were completely unfamiliar with ServiceCEO's functionality and even asked me to send screenshots of how the program worked which was surprising given the acquisition and left me frustrated that there was no apparent continuity or knowledge transfer.

Cons

Both their IT team and sales reps gave me blatantly incorrect information about what the program could do and despite my making it crystal clear before signing up that payroll calculation was essential because my old program handled it, I was repeatedly told it could do payroll, first by IT, then by sales so I agreed to a yearly contract (the only scheduling software I could find that insisted on annual billing rather than monthly). During onboarding I was forced to learn payroll on my own and only then did they seemingly realize what I had discovered: the software does NOT process payroll. It cannot handle commissions, tips, training pay, vacation pay, or bonuses which to me is unbelievable for a product marketed to service businesses where tips are often a basic payroll component. The absolute worst part after wasting hundreds of hours and a lot of money on onboarding is that they said they would release me from the contract, yet they keep charging my card even after deleting my files, I am now disputing the charges with them and with my credit card company.

Pros

We appreciated being able to monitor our delivery drivers locations in real time since it improved scheduling and accountability for our team.

Cons

I felt misled when sales reps assured us to get us to sign the paperwork and afterward we were trapped in a year-long contract which is really disappointing since we genuinely wanted it to work.

Pros

To me it seemed user friendly and like it would align our business and I think it offers a lot of useful features if you find them.

Cons

Almost everything is hidden where you wouldn't expect so learning the system took me forever and felt like fighting a poorly organized interface. They haven't adjusted to modern workflows and entering customer records doesn't leave room for long names or for listing spouses which is a headache. Searching for customers is frustrating because the lookup isn't simple and often returns random, countersimple results that make finding the right record a guessing game. I can't update critical tables myself and there are regulatory tables that they insist on updating for a $200 fee, otherwise I'm exposed to county or state compliance risks which feels like an exploitative practice. It comes across like a racket because seemingly simple functions that should be a single button are buried so they can nickel and dime me with paid add-ons instead of providing sensible default settings intentionally. They promised it would be easier but it's only easier if I buy five upgrades, each containing something I want but bloated with features I don't need and it also has a scheduling lock that often doesn't work and they won't fix it. Pathetic program, honestly.

Pros

Honestly I couldn't find anything I liked about this software, using it felt tough and difficult and it ended up creating extra work for our team rather than aligning tasks.

Cons

What frustrates me is that the app isn't compatible with phones or tablets so we can't use it on-site in the field, additionally, the scheduling and billing workflows are overly long and tough, packed with unnecessary questions and mandatory fields that force us to fill out information that shouldn't be required.

Pros

It's hard to judge, they won't show the software workflow to me unless I sign a contract first so I don't really know what it does beforehand.

Cons

I've had to deal with sales reps and plenty of manual optimization and awkward workarounds which makes it feel like they're bending things so they can technically claim the software supports certain features, plus, they don't produce their own hardware and simply resell Azuga's devices so in my opinion it's easier to go directly to Azuga.

Pros

Our company recently moved all of our operations onto the WorkWave-run software platform and I really appreciated the thorough training they provided during the transition because it made the changeover much smoother than I expected.

Cons

When I first began learning the software, I found it somewhat overwhelming because there are so many features packed into it which made the initial learning curve pretty steep.

Pros

I find the program provides a wide range of features that let me manage everything from listing and tracking work orders through completing jobs and then gathering the necessary payment data which makes handling the whole workflow much smoother.

Cons

Sometimes I run into situations where I need additional assistance with certain features and although it can take a while to reach live support or get an immediate fix, they ultimately come through and resolve the issue in the end.

Pros

Great tool... I've often proposed new features and the team genuinely tries to implement them, doing their best to meet what I ask for, their customer support also responds quickly to every inquiry and everyone I've dealt with has been consistently professional and polite.

Cons

Occasionally, after a software update I notice glitches that end up reverting the settings I had previously configured which can be frustrating because it forces me to reapply my preferences.

Pros

It was a bit overwhelming at first but their customer support was outstanding, they patiently walked me through every step. Over the next year, I plan to do a lot more training so I can start using many of the additional features

Cons

At the moment, I can't really point to anything I dislike about it yet since nothing significant has come up that bothers me.

Pros

Honestly I found the software extremely simple and within a short time I was able to pick up how to use Workwave without much struggle, on top of that, the training I received included excellent customer support, as the team were always on hand to respond to any questions I had and handled every interaction with a high level of professionalism and courtesy.

Cons

One feature I'd really appreciate is an option to generate reports that show services organized by each customer's name because being able to pull service records per client would simplify my tracking and record-keeping considerably.

Pros

I picked WW largely for its great feature set even though it's somewhat pricier than alternatives, it has scaled alongside the ways I use it and accommodated my growth in size over time.

Cons

Although it's not organic, I often struggle because many of the features aren't easy or obvious in how they're meant to be used so I've had to rely on training sessions and a fair amount of trial and error to learn and operate the system effectively.