Last Updated
Overview
WorkWave simplifies field service operations by optimizing routes, automating scheduling, and unifying office-to-field communication. While customer support response times are often delayed, its comprehensive functionality enables businesses to streamline workflows, reduce costs, and scale efficiently. Overall, WorkWave proves to be a reliable choice for service-driven companies seeking consistent service quality.
Overall Rating
Based on 60 users reviews
3
Rating Distribution
Positive
42%
Neutral
28%
Negative
30%
Starting Price
Custom
WorkWave Specifications
- Work Order Management
- Scheduling & Dispatching
- Mobile Access
- Customer Management
What Is WorkWave?
WorkWave is a cloud-based field service management software designed for service-driven businesses such as pest control, landscaping, cleaning, and delivery. The platform offers features such as scheduling, routing, mobile workforce management, and business analytics. By centralizing operations, it helps companies streamline workflows, optimize resources, and improve customer service.
WorkWave provides end-to-end visibility into field activities, enabling businesses to scale efficiently and reduce operational costs. Its intuitive interface and tailored industry focus make it a practical solution for organizations aiming to increase productivity while maintaining service quality.
WorkWave Pricing
WorkWave pricing offers the following plans:
- RouteManager - Custom pricing
- RouteManager360 - Custom pricing
Disclaimer: The pricing is subject to change.
WorkWave Integrations
WorkWave integrates with the following third-party software, such as:
- American Profit Recovery
- Slingshot
- QuickBooks
- Synergi
- DailyPay
- YouLend
- Avalara software
Who Is WorkWave For?
WorkWave software serves a wide range of industries and sectors, including:
- Pest control
- Lawn care
- Landscaping
- Security guard
- Commercial cleaning
- Irrigation service
- Tree service
Is WorkWave Right For You?
Are you looking for a full-featured field service software with built-in security and compliance that scales with your business? If managing complex routes, driver scheduling, or regulatory risk keeps you up at night, WorkWave features and products may be exactly what you need.
WorkWave holds certifications and follows standards such as ISO 27001, GDPR, CCPA, PCI DSS, SOC-1, and SOC-2.
Still not sure if WorkWave is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
WorkWave Features
PestPac
PestPac gives pest control businesses a competitive advantage by combining office and field operations into a single platform. Its integrated tools support marketing, scheduling, and customer management, enabling operators to capture leads, optimize technician routes, and deliver superior service. With reporting and analytics, PestPac helps companies increase efficiency, and make data-driven decisions that drive revenue growth.
RealGreen
RealGreen, created specifically for the lawn care and landscaping industry, streamlines both front-office and field operations through automation. Its integrated solutions handle scheduling, estimates, routing, and customer engagement, allowing businesses to operate with fewer resources. By unifying marketing, reporting, and mobile access, RealGreen empowers companies to increase efficiency, accelerate growth, and strengthen client relationships while scaling with long-term demand.
RouteManager
RouteManager provides businesses with advanced route optimization to maximize driver efficiency and reduce operational costs. Its robust algorithms automate scheduling and dispatch, while real-time adjustments keep teams agile in the field. The mobile driver app strengthens communication, ensuring accurate deliveries and responsive service.
RoutingEngine
RoutingEngine equips developers with a powerful API to integrate advanced route optimization directly into their applications. It supports complex constraints such as vehicle capacity, service times, and tight delivery windows while accommodating diverse fleets. By generating optimized routing solutions in real time, RoutingEngine helps businesses maximize the number of stops served, reduce operational costs, and scale efficiently.
Lighthouse
Lighthouse delivers mobile-first workforce management designed for essential service industries with distributed teams. It combines scheduling, time tracking, and HR functions to optimize operations while reducing risk and costs. Through its integration with Timegate+ and TemplaCMS, Lighthouse supports contract management, payroll automation, and site-level reporting.
Pros And Cons of WorkWave
Pros
Helps businesses optimize routes and save time
Supports scheduling with improved operational efficiency
Provides useful reporting for smarter business decisions
Cons
Software updates fail to meet industry needs
User contracts feel rigid and restrictive
WorkWave Reviews
Total 60 reviews
3
All reviews are from verified customers
Rating Distribution
5
Stars30%
4
Stars12%
3
Stars20%
2
Stars8%
1
Stars30%
Share your experience
Construction, 11-50 employees
More than a year
“poor customer service”
Pros
Back when Real Green owned the software, I experienced a total lack of any meaningful customer service from the company.
Cons
Regarding customer service, I have been using this software for over 20 years and, when I tried to change my subscription because I no longer use all the components, weeks passed while I attempted to get it corrected and I could barely reach anyone on the phone.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Paper & Forest Products, 101-500 employees
More than a year
“difficulty accessing competent support”
Pros
I was able to get the product to function but only if I could locate someone competent to assist me which I could not since their back-office team clearly lacked the necessary understanding.
Cons
Honestly the level of service is dreadful, I'm essentially left to handle everything alone because the company offers no real support and it feels like nobody there cares at all.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Consumer Services, 11-50 employees
More than a year
“Costly and inflexible tool”
Pros
Great tool overall... It is great for operating a lawn spray business, handling the majority of tasks I'd expect for the modest cost I'm paying and generally meeting my day-to-day needs.
Cons
For our team, the per-user cost feels quite high and although we require easy adjustments to the software to satisfy New York reporting requirements, changes that should be simple to program, it seems that support does not currently include or prioritize this functionality.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Frequently Asked Questions
What level of support does WorkWave offer?
WorkWave provides support via phone.
What language does WorkWave support?
WorkWave supports the English language.
What types of pricing plans does WorkWave offer?
WorkWave pricing starts at $54 per vehicle per month (minimum 4 vehicles required) for RouteManager. Custom pricing is available for enterprise or enhanced plans like RouteManager360. Request a custom WorkWave price quotation.
Does WorkWave offer an API?
Yes, WorkWave provides API access.
What other apps does WorkWave integrate with?
WorkWave integrates with third-party platforms like QuickBooks, Avalara, DailyPay, Slingshot, YouLend, Synergi, and American Profit Recovery.
Does WorkWave have a mobile app?
Yes, WorkWave offers a mobile app.
Who are the typical users of WorkWave?
WorkWave serves industries including pest control, landscaping, lawn care, security guard services, commercial cleaning, irrigation, and tree services.