WorkWave

What Is WorkWave?

WorkWave is a field service management platform made up of a suite of connected products, including RouteManager, Lighthouse, and Timegate+, each supporting different aspects of running service businesses. The platform brings together scheduling, workforce management, and route planning, helping businesses reduce manual back-and-forth between office and field teams. This gives companies greater visibility into daily operations and their workforce. WorkWave serves businesses of varying sizes, from small teams to larger multi-vehicle operations.

What Is WorkWave Best For?

A notable feature of WorkWave is its 'Route Optimization', which considers factors such as vehicle capacity, service times, time windows, and waypoint priorities when planning routes. It can help businesses adjust routes based on changing requirements without having to manually plan everything again. This makes it useful for delivery, field service, and logistics businesses managing multiple vehicles and daily route changes.

How Much Does WorkWave Cost?

WorkWave pricing starts at $54/vehicle/month with a minimum requirement of four vehicles. Package bundles for the software are as follows:

• RouteManager – Custom Pricing
• RouteManager360 – Custom Pricing

In addition to the base subscription costs, organizations should consider for the following potential expenses:

• Implementation And Configuration: $3,000–$15,000 for smaller deployments; $15,000–$30,000+ for larger or multi-location deployments
• Data Migration: $1,000–$7,500, depending on the volume and complexity of customer, service, scheduling, employee, and historical data being transferred
• Admin And Field Staff Training: $1,000–$8,000, depending on the number of employees, locations, and training sessions required
• API And Custom Integrations: $2,000–$15,000+, depending on the systems being connected and the amount of custom development required
• GPS And Field Equipment: $500–$5,000+, where the deployment requires additional GPS equipment, vehicle tracking devices, or other field hardware

Users describe WorkWave’s pricing as comparatively high. Some have mentioned high per-user costs and additional software expenses. While others report charges for reducing user seats and long-term contract commitments. 

Disclaimer: The pricing is subject to change.

WorkWave Integrations

Who Is WorkWave For?

WorkWave software serves a wide range of teams and businesses, including:

• Pest control  
• Commercial cleaning  
• Irrigation services  
• Security guard  
• Tree service  
• Snow removal  
• Delivery management

WorkWave Use Cases

Based on our analysis of user feedback and WorkWave's current capabilities, we have identified the following key scenarios where it is a good fit:

Consumer Service Teams Coordinating Daily Technician Schedules

WorkWave helps consumer service teams keep their technicians' schedules organized throughout the day. Its dispatch view and scheduling tools give office staff a clear view of who's going where, which makes it easier to adjust routes when new jobs come in. This keeps everyday scheduling consistent even when the number of jobs changes.  

Small Construction And Field Service Teams Managing Growing Customer Lists

For smaller construction and field service teams, managing a growing customer list can be challenging. They can rely on  WorkWave’s customer management tools to keep track of a large number of customers. It lets office staff log customer details and set follow-ups reminders within a shared space. Teams don't have to waste time searching through separate records, and customer check-ins stay organized, even as the business takes on more clients.

Construction And Facilities Teams Reconciling Job Data With Accounting Software

For construction and facilities service teams, WorkWave helps keep job and schedule information in sync with their accounting systems outside of the platform. It connects smoothly with popular accounting software like QuickBooks. The integration automatically syncs invoice and payment details, eliminating the need to manually re-entry data. This saves teams time and the hassle of matching financial records with completed job activities, making it easier to manage finances and stay organized.

Field Service Businesses Offering Financing For Larger Jobs

Companies that handle big jobs like pest control or landscaping can rely on WorkWave when their customers can't pay the full amount right away. WorkWave Payments includes a feature called Pay Over Time. This lets sales teams offer financing options to customers when they're checking out, so businesses can close bigger deals without extending credit themselves. It's another way for companies to get paid for their work without waiting for the customer to pay in full at once.

Is WorkWave Right For You?

If you are looking for a field service platform that keeps scheduling, customer records, and billing in sync, WorkWave can be the answer. It's purpose-built for pest control, lawn care, landscaping, cleaning, delivery, and security businesses. The platform efficiently handles common dispatch and follow-up issues with its scheduling capabilities.  

WorkWave follows ISO 27001, GDPR, PCI DSS, and SOC compliance standards, with SOC 1 Type 2 and SOC 2 Type 2 certifications, while its solutions support businesses of different sizes. It partners with DailyPay and Wisetack to extend earned wage access and financing options. It also serves well-known companies like Rentokil, TruGreen, and Terminix. 

Still not sure if WorkWave is right for you? Get in touch at (661) 384-7070, and we will help you make an informed decision.