WorkWave Reviews

Pros

I've discovered that WorkWave helps a far broader range of functions and much greater flexibility than I could accomplish with CEO.

Cons

For me, it took a little while to get used to the system but collaborating through Teams quickly proved to be a major benefit.

Pros

For me, the program's workflow is smooth and the fact that it's web-based removes much of the downtime one would usually face with a locally hosted network application system.

Cons

I'd love to see POS capabilities in a future update since using this software to cash out items at my retail store would be so incredibly helpful.

Pros

What really impressed me was how easy the setup process was and I have to say that the WorkWave onboarding team made a big difference by migrating our database for us and walking us through each step, they scheduled multiple training sessions, were consistently professional and genuinely patient in showing us how the program functions. When we lost the employee who had originally been trained, they even arranged extra basic training sessions to help bridge that gap which I found incredibly helpful and reassuring because it prevented a real loss of operational knowledge. As someone involved with H2O Systems, I'm very grateful for the clear communication and the way they helped recover skills that were lost due to an employee termination and the new users' unfamiliarity with the software. Looking ahead, we're excited to unlock more of the program's capabilities since, with a lot of turnover and fresh hires, we haven't rolled out every feature yet, the nice part is that WorkWave scales to the level a company is ready to handle so we can expand use as our team becomes more comfortable. Even with the reduced feature set we're using at the moment because of our newer employees, we haven't missed any scheduling or invoicing tasks which says a lot about the platform's reliability and I'm thankful that WorkWave's customer support has kept our scheduling accurate and dependable.

Cons

What frustrated me was the initial data migration approach because we have about 6,500 customers overall but only planned to integrate roughly 850 customers for one specific division and given that we operate multiple divisions with staff responsible solely for single-division duties, the way the import was handled created complications. When WorkWave first brought our QuickBooks data in, they migrated our entire customer list and that became a nightmare for employees who only needed access to a much smaller subset, it meant they were forced to sort through an overwhelming directory rather than focusing on the handful of accounts relevant to their division. To resolve it, we ended up manually entering the specific customers for that single division which felt tedious but ultimately proved easier and far less error-prone than expecting staff to pick from the gigantic list. Once we completed that cleanup and limited the customer set to what each division actually needed, the program became much simpler to navigate and use day to day.

Pros

I've found that giving me the ability to set every imaginable parameter for a driver really helps me fine-tune and optimize routes and that kind of optimization is absolutely crucial for my company because it directly affects how well we meet our clients' needs.

Cons

For my pool service business, it took me a while to get used to the system because there was a noticeable learning curve and several of the tools felt awkward or overly complicated for the specific tasks we handle day to day.

Pros

Scheduling work orders is easy, the lookup feature is quick and simple and handling daily work orders plus invoices is reliably simple.

Cons

I have to finish a work order before I can look up another account which means that once I do so I'm essentially forced to start creating a new work order from scratch, furthermore, when I close a ticket it's extremely difficult for me to go back and reverse or correct any financial entries associated with it.

Pros

Being the owner who visits every job site, I find it frees up a lot of my evenings because when I get home I don't have to spend time scheduling, billing and generating invoices which means I actually get some personal time.

Cons

Honestly I can't come up with anything that's bothered me about this software, there simply haven't been any issues or annoyances worth mentioning in my experience.

Pros

In my experience the GPS portion of the application works really well and remains easy to navigate for everyday use.

Cons

I'm frustrated that the software won't synchronize two-way with accounting systems because it only pushes or pulls information in a single direction rather than exchanging data bi-directionally.

Pros

Honestly I really don't have a whole lot to say about this, to be frank.

Cons

Can't go back and create work orders for projects, I only learn about after they've already been finished which is a problem because on many occasions I don't become aware that a job was carried out until a day or two later, furthermore, I really don't want an invoice to be automatically generated for every single scheduled work order since we bill our clients primarily through a monthly contract that covers all services rendered in that period and every invoice that gets pushed into QuickBooks just ends up clogging our accounting system with unnecessary entries.

Pros

Finding the app genuinely easy to use, I appreciate that the company is still growing and remains open to feedback because I've actually watched several of my suggestions come to life, perhaps not implemented exactly as I envisaged but adapted into practical, usable features that work for me.

Cons

I still can't tell whether the distance measurements are showing straight-line, 'as-the-bird-flies' mileage or actual travel distance because on multiple occasions the app has reported that the next property is only 0.5 miles away yet when I examine the map it's clearly much farther, a separation that might make sense if you were crossing water but not for driving or walking between sites and on top of that I find it frustrating that the system won't display unassigned or empty days unless I drill down into each technician or team individually which makes getting an overall view of gaps or availability more time-consuming than it should be.

Pros

I've discovered a easy way to map out and organize my day so that my tasks follow an easy, logical route which makes planning feel much less chaotic and more manageable overall.

Cons

Setting up the next day for all of the service guys takes me a surprisingly long time and I often find it frustrating when I'm trying to coordinate everyone quickly and efficiently.

Pros

We were some of the first to start using WorkWave after finding out ServiceCEO wouldn't get any more updates. WorkWave has turned out to be a great platform for running our business. Since it's online, we can log in from anywhere which has saved us from ruined vacations when local software used to crash. It's also simple to figure out and the support team is always helpful and quick to answer questions.

Cons

In the past, there was some confusion around the new enhanced platforms, Professional and Enterprise. We upgraded to the Professional version to get better reporting and communication tools but the extra features didn't really automate or improve some of the communications functions the way we had hoped.

Pros

Having all the customer information in one place makes managing accounts so much easier.

Cons

Creating agreements takes too many steps and changing invoices isn't as simple as it should be.

Pros

I really like that it schedules and optimizes my routes. Sometimes I tweak a few stops here and there but nothing too complicated. Right now I'm dealing with some work orders where appointments got unscheduled but overall it helps a lot.

Cons

It would be amazing if everything could be handled in one software. While invoicing and accounting are included we still need a third-party billing system to get payments from clients. My owner isn't comfortable putting that out there so we end up exporting to QuickBooks and invoicing from there which at least allows clients to enter their payment info directly.

Pros

I wanted to give the "newer" option a chance and I was impressed by many of the features the salesperson promised.

Cons

Right now we're on an annual contract with WorkWave, while monthly contracts are more common. My business partner went through a near-death hospital experience and I contacted WorkWave to request a revision or cancellation. We hadn't even gone through training yet and the only help we received was tech support trying to load my QB .csv customer file. There was no real support or concern shown for us during this time. Other services, like MoneyPenny, offered a full year free, while WorkWave only delayed billing by three months. When I reached out again, we got no help. Eventually, they reduced our monthly bill to $15 just to keep the account active. To their credit, the CEO responded nicely but the policy didn't change.

Pros

After getting to know it a little, I can see it could work well for some companies though it didn't end up fitting our needs perfectly.

Cons

We were sold this as a CRM but it really isn't. We don't use it at all and even though the team agrees it doesn't fit our needs, they still try to charge us and enforce the contract which is why I've left these ratings.

Pros

This CRM system is extremely powerful and covers everything from first client contact to billing and payments. It's one of the most important tools we use in our business.

Cons

Their lead system was a big miss for us. We had to drop that part of the platform because of ongoing issues. It felt like we were beta testers but we were still billed every month.

Pros

The support is quick to respond even if sometimes it feels like they're just helping you figure out how to spend more money while trying to get simple invoices done.

Cons

The platform can feel complicated with a lot of little hoops to jump through to get payments processed. It's almost like trying to dodge raindrops while chasing what you're owed.

Pros

Route optimization is way easier than past systems we've used and I love that once a service is marked complete, it can automatically bill the customer something our old software didn't have.

Cons

Honestly I don't see a big downside. Being a cloud platform you do need internet or data connectivity for many of the features which meant updating or upgrading 35 service staff devices on our end.

Pros

It's really great to have a service company that helps with cleaning and maid services making life easier for people who don't want to handle it themselves.

Cons

The software itself is great but your experience depends on who's providing service at any given time. Sometimes things go smoothly sometimes not.

Pros

I enjoy how easy everything is to use. Routing, scheduling, service orders, invoices, account history, notes, reports, it's all there. This all-in-one setup lets me manage all my accounts without missing a beat.

Cons

We have custom modifications to make the software fit our specific customer needs. When upgrades happen, those modifications can get wiped out without notice and we only find out when running reports or printing service orders. Fortunately they are always quick to fix the issues once discovered.