ZenElectrical Reviews

“All-in-one platform”

Pros

Everything I need is kept in one user-friendly platform which makes managing my data much more convenient. Whenever I need help or something needs clarifying the support team responds quickly and gets it sorted out.

Cons

The project image gallery is really the only part where I can see some room for improvement. Even so, whenever I mention it to the support team they listen to the feedback and keep making updates.

“strong office-technician connection”

Pros

I'm still getting familiar with the system but one thing I can already say is that the connection between the office and the technicians works really well.

Cons

Great tool but it hasn't felt as user-friendly as I expected although a lot of that is probably because I'm still learning how everything works.

“complete setup for us!!”

Pros

Their team has been incredibly patient while helping us work through the price book transfer. Anytime we had trouble signing in or ran into another issue, she responded quickly and got it sorted out. We are not very computer savvy so that level of patience and support has meant a lot to us.

Cons

Nothing specific has come up so far. We are still getting used to the new procedures and learning how everything works.

“Helpful support”

Pros

One thing I really appreciated was the customer service. They take the time to understand what you need then patiently walk you through everything so you fully get it. It also helps that you can go back and review a video later if you need a refresher on what you learned.

Cons

Desktop back end feels more user-friendly overall. The ittrade app could be improved when it comes to navigation although I understand that working on a smaller screen creates some limits. I'd also like more control over deleting tickets created by mistake, maybe with a separate edit icon that has to be clicked first before deletion. That way, once you click that special edit option, you're clearly confirming the action.

“easy to use tool”

Pros

The platform is easy to use and the customer support has been excellent, you always end up speaking with a real person.

Cons

I don't really have any complaints. It's working very well for me right now.

“great platform”

Pros

Customer support team has been excellent and the software is very easy to use.

Cons

Not a con but in my opinion it still can't connect payment terms with QuickBooks.

“Scheduling saves us time”

Pros

Scheduling has been incredibly helpful for us and has saved a lot of time.

Cons

It's not bad at all but there's definitely room for improvement. One thing we'd really want is the ability for electricians to clock out for lunch and then clock back in to the same job afterward. That would make it easier to ensure the team is tracking time ethically and give us better support for labor and time when billing clients. It's also possible this already exists and I just need to learn how to use it.

“simplified operations”

Pros

Right from the start, this software has helped our business concentrate on what matters most while simplifying the day-to-day basics. The team was involved from onboarding and training onward and anytime an issue came up they responded quickly and handled it efficiently. Tasks that used to take up too much time are now automated or only need to be set up once and then the system takes care of the rest. We use a lot of the features but the scheduling tools and customer database have probably been the biggest help for our admin staff. On the field side the estimates and mobile app functions have been especially useful for our technicians. They can finish everything they need right from their phones instead of having to wait until they get back to their iPads after completing jobs.

Cons

There were definitely some tough points and a few glitches along the way and we did need to have certain things redone but the team was always available and resolved problems quickly.