ZenFire Reviews

“Easy to use”

Pros

It is easy to use and also its nice that you can get updates immediately when something needs changing. Knowing there's real help available... someone available by phone or email right when you need it, makes a big difference.

Cons

There are quite a few different options and it takes some time to learn how everything works. Getting the very first form set up so it matches exactly what you want can also require a bit of effort at the start.

“Great team i must say”

Pros

The way it handles estimate organization, invoicing and inspection reports is really solid. The managing team has been excellent to work with, communication is clear and the whole setup stays organized.

Cons

Scheduling/ticket calendar takes some getting used to since it can feel a bit confusing at first.

“setup is quick”

Pros

Zenfire is simple to use and the customer support has been outstanding. They helped confirm that the reports I'm getting are exactly what I wanted and the QuickBooks integration has made it much easier to keep my books organized and accurate.

Cons

No real complaints at the moment, everything has been working smoothly. If I had any constructive criticism, I would share it but there just isn't much to point out right now.

“so good!!”

Pros

Customer service has been fantastic, whenever I run into any issue or challenge with the product, they handle it seriously and come back with a workable solution quickly.

Cons

Occasionally the program can lag and takes a bit longer than expected to load but it's pretty tolerable given how strong everything else is.

“invoice tracking and productivity boost”

Pros

I really like how it handles customer invoicing tracking and employee productivity. It also cuts down a lot of time compared to doing paper invoices which has made the whole workflow feel much more efficient.

Cons

It would be even better if I could use Copilot for inspection forms instead of having to kick off a ticket here.

“I liked it”

Pros

Being able to connect our monitoring and service contracts directly with the ticketing system has been a big win. It also helps a lot that technician locations are trackable so we can plan and respond without guessing where people are.

Cons

Could be more user friendly for employees who aren't as tech-savvy. I'd also like a quicker way to view every form and document tied to a project since that part isn't as easy as I'd expect.

“great value”

Pros

You get a lot for what you pay and the customer support training has been excellent. The trainer was extremely patient with our team and made sure we understood everything during the process.

Cons

ZenFire has matched the expectations I had when I signed up and honestly there aren't any complaints from my side.

“trial-less setup that fails”

Pros

I signed up mainly because it seemed like a cost-effective option, along with the strong promises they made. They also initially communicated in a proactive way and were willing to help get things running.

Cons

Everything about it is a red flag. The fact that they don't offer a trial account says a lot, they don't let people test the system because it doesn't work properly. Customer support basically disappears at points and you can end up spending months trying to get even a basic setup working (if you're lucky). I'm already at about seven months and I still can't get my service forms up and running.

“responsive support”

Pros

The customer service and the whole process were genuinely helpful, they followed through on everything they promised. Communication was clear from start to finish and it felt like they actually had my back the entire time.

Cons

No real complaints here. I'm very satisfied with them and the work was solid. This product is saving me a lot of time and money too, no more dealing with paper invoices which has been a big win. I'll definitely refer these guys.

“saves my time”

Pros

It's built specifically for what we do and it only needed a small number of tweaks to get it working the way we wanted. Setup felt pretty easy and the whole thing is genuinely user friendly to use day to day.

Cons

Because it was still new, I hadn't fully learned it yet. A couple of the strongest features didn't make it into my initial setup either since the team wanted me to roll out a bit more slowly than my usual pace.

“support team stays with you”

Pros

Customer support was solid from the very first sales conversation all the way through getting our company fully onboard. They've stuck with us for over three years to help us get set up and start using their software.

Cons

Implementation is currently rolling out in the Caribbean region. At the time we were working with them, the company was primarily focused on the USA and Canada market.

“Great onboarding and follow-up”

Pros

Saul's onboarding was really helpful and he kept checking in after our scheduled appointment events. I took over a year before I finally decided to buy and during that whole time he followed up four separate times while I weighed the decision. He explained how it can help me organize my customers and I appreciated that the platform is effective enough to handle ticketing, scheduling, estimates, invoicing, mapping and several other features I'm still exploring to figure out what fits my business best. Overall, Shubham, also a big part of the process, made the training feel smooth because he's friendly, respectful and genuinely pleasant to work with. He stayed on task, was polite throughout and was always punctual with his commitments during the training. The follow-up process also seems strong and it shows in how things were handled. Really nice work-keep it up!

Cons

Right now I've put it on a 3-month probation to see how it performs long term. No complaints at the moment, things look promising so far.

“Responsive support”

Pros

Zenfire has really helped us organize day-to-day office productivity. The support team has been genuinely responsive and I also like how quickly we can find customer details and generate reports. Creating and sending reports and invoices is easy which has cut down on the back-and-forth. Overall, it keeps our work more efficient and noticeably less stressful.

Cons

A small downside is that even though the software is fairly user-friendly some of the more advanced features can feel a bit awkward to figure out at the start. There are also occasional delays when syncing data especially in places with weaker internet connections. (Our team members using iPhones don't run into this as much.)

“friendly customer service”

Pros

Communication and customer service have been really solid. I can call in and get through to the team quickly and the support feels respectful and genuinely kind every time.

Cons

No unkind things to mention, overall it's been a great experience.

“Quick setup”

Pros

The onboarding process was really easy, the servers have been reliably up and customer service has been genuinely helpful. Pricing also feels fair for what you get at this price point.

Cons

During the Zoom session there was a lot of talk about different features but it wasn't clear that some of those would cost extra. A few features I was genuinely excited about still aren't available.

“I liked working with it”

Pros

So the folks behind this system have been genuinely great to work with and the product itself has held up well. We're still getting fully comfortable with it but improvements keep rolling out and any change requests we submit are handled quickly.

Cons

Data migration is still an ongoing process. A portion of the delay was on our side too, we didn't have everything in our data fully accurate from the start.

“It's awesome”

Pros

Mobile inspection workflow is exactly what we needed. Before this tool, we were doing every inspection using pre-printed paper forms which felt outdated and dated. Zenfire looks much more professional and matches our requirements a lot better.

Cons

Since it's a newer product, there have been a few growing pains. That said, any issue that comes up has been dealt with quickly.

“all-in-one platform”

Pros

It brings together everything we were using across a bunch of other platforms and consolidates it all on our rooftop.

Cons

Getting started felt a bit unfriendly at first especially in the beginning.

“24/7 support and easy setup”

Pros

I'm really happy with how easy it is to use especially the way the depth of the format is handled. Also, their customer service feels like the best in the industry, when they say it's 24/7, they mean it. I had a job at 3 a.m., called my representative and they got back to me right away and handled what I needed. That kind of responsiveness is genuinely amazing.

Cons

There isn't much to complain about. Most of it works perfectly. If anything, there's a learning curve at the start and it took a couple of days to get used to everything but after that it felt effortless and really awesome.

“recurring work tickets made simple”

Pros

Most of the time I'm using it to create recurring work tickets and that part has been really helpful.

Cons

Nothing comes to mind... so far I haven't run into any issues with the software.