Total 11 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

27%

3

Stars

9%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

E

Elizabeth

Computer Hardware, 1-10 employees

Less than 6 months

5.0
January 2025

Handy tool for quick form creation

Pros

Building online forms is super simple and easy. I can quickly set up a form, add the fields I need and customize it without any complicated steps. The whole process feels smooth and I do not have to waste time figuring things out.

Cons

It works well for basic forms but it might feel a bit limited if you need more advanced features.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

R

Ryan

Accounting, 11-50 employees

More than a year

4.0
October 2024

Decent overall experience

Pros

The experience has been very easy for me. The interface is clean and easy to use. Also, the fields are simple to set up and the features are actually useful, not just extra stuff I do not need.

Cons

The workflow automation could be better, it does not always trigger things as smoothly as I would like.

Rating Distribution

Ease of use

8

Value for money

4

Customer Support

6

Functionality

9

M

Marvin

Design, 1-10 employees

Less than 6 months

5.0
October 2024

One of the best

Pros

It's super simple to use and I can have a fully functional form ready to go in just a few minutes. There is no complicated setup.

Cons

It can feel a little clunky at times and the customization options are pretty limited. It is great for simple web contact forms but anything beyond that can be tricky.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Matt

Construction, 11-50 employees

More than a year

5.0
July 2024

Beginner-friendly

Pros

Filling in details like customer names, addresses, work descriptions and any other necessary information for work orders is quick and easy. Everything is laid out clearly, so I can add what I need without any frustration or extra steps.

Cons

The geolocation feature could use some improvement. Though to be fair, that might have more to do with the map software than Zoho Forms itself.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

BA

Bogdan Alexandu

Automotive, 51-100 employees

More than a year

5.0
July 2024

Amazing solution!

Pros

Zoho Forms is honestly one of the easiest tools I have used for creating online forms. The drag-and-drop builder keeps things simple and pulling reports takes no time at all. It just works without any hassle.

Cons

Honestly, I have no real complaints about Zoho Forms. Everything works as expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

George

Human Resources, 500+ employees

More than a year

5.0
June 2024

I'm satisfied

Pros

The drag-and-drop form builder is my favorite feature! It helps me create great-looking forms that are easy for users to fill out. Plus, Zoho Forms integrates smoothly with other Zoho apps, making data transfers seamless.

Cons

No issues here, everything runs smoothly and I have not run into any major problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Machinery, 11-50 employees

Less than a year

4.0
June 2024

Smart form solutions for automation

Pros

I used it to review machinery for internal ratings and provide better data to customers. The forms were built based on machine parameters and it worked well for our needs.

Cons

It did not always work perfectly on every device and I had to tweak things to get it running right. Also, some files did not upload properly from time to time.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

9

L

Liam

Automotive, 51-100 employees

More than a year

5.0
May 2024

High-quality form-building tool

Pros

It is the easiest form builder I have ever used. It is simple to deploy, and the drag-and-drop builder makes form creation very easy. Since it is part of Zoho, it integrates perfectly with apps like Zoho CRM.

Cons

No cons worth mentioning. Everything functions the way it should.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Andrei

Accounting, 51-100 employees

More than a year

5.0
May 2024

Useful form tool

Pros

The form builder and customizable fields are the main reasons I use Zoho Forms. These features help me collect valuable user information. Generating reports is quick and easy and I also love how well it integrates with other Zoho apps.

Cons

If I had to point out something, maybe the price. There are cheaper or even free alternatives but they do not integrate within the Zoho ecosystem.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S

Sarah

Consumer Services, N/A employees

Less than 6 months

3.0
March 2024

Struggles with Zoho integration

Pros

Creating forms is super easy. I was hoping it would integrate seamlessly with Zoho CRM since I already use it.

Cons

I wish the integration was better. It does not always work well with other Zoho products or different platforms and transferring data or saving forms outside of Zoho can be a problem. Plus, getting support when needed is almost impossible.

Rating Distribution

Ease of use

6

Value for money

2

Customer Support

4

Functionality

5

P

Pedro

Information Technology and Services, 1-10 employees

Less than a year

4.0
March 2024

Good, but a bit unclear at times

Pros

The price is reasonable and it includes some really handy features that make it worth it.

Cons

Sometimes, I find the system confusing when it should be simple.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8