“customized for aviation management”

Pros

It includes the functionality we need to manage and run our aircraft operations effectively.

Cons

Problems and bugs often take a very long time to be resolved and in some cases they never seem to get fixed.

“great work order control”

Pros

Task management is very comprehensive and being able to manage parts directly on the work order is a big advantage.

Cons

The only drawback is that 100th maintenance times are calculated in decimal format rather than in sexagesimal.

“Frequent crashes”

Pros

At the most basic level the software lets you create an e-logbook and enter records which does save time and effort when it is working as it should.

Cons

Beyond that, it is very slow when moving in and out of individual aircraft to make entries. Tracking for components, tasks and ADs is handled almost entirely by hand. There is little to no room for customization. The system freezes, crashes and goes down constantly and support is minimal to nonexistent. There are also countless small bugs, such as lists starting at #2 and defect syncing that adds defects in reverse order. When the system crashes, it locks the user into the aircraft they were working on, forcing everyone to wait for a reboot instead of letting someone else continue from another computer while the first session resets. The inventory manager also demands very exact searches for items instead of allowing broader search behavior like common search engines do. On top of that, only one user can access an aircraft at a time.

“Guided onboarding and assistance”

Pros

Right from the implementation stage the team was very supportive and helped us get up to speed so we could successfully introduce the software into our company.

Cons

Some parts of the formatting took a while to adjust to and were a bit difficult to get comfortable with at first.

“poor documentation”

Pros

A major advantage has been the Inventory module especially Document Manager and how it ties everything together from parts receiving through to component management. It has completely removed the need for paper component cards.

Cons

User manual is not adequate. Printing documents in the European A4 format is still very poor despite repeated complaints even after 10 years of use. Installation and updates also have to be handled by IT support staff instead of simply being downloaded and installed like most modern programs.

“Cohesive maintenance and inventory”

Pros

Right away the system feels easy to use. It connects maintenance and inventory really well and the support team has also been very helpful especially with the online assistance that's available.

Cons

One improvement I'd like to see is some kind of status bar or loading wheel when making selections. At the moment, you click something and then just wait and for new users it can be confusing because there's nothing to show the selection went through and the program is processing it. Instead, you're left looking at a blank screen.

“Simplified planning”

Pros

Software is easy to use and makes maintenance planning much easier for me.

Cons

Progrite features we would like to add are often not included in the base price.

“Useful daily operational support”

Pros

This system is simple and has been very helpful in supporting our day-to-day operations.

Cons

Customer support is nearly nonexistent and the software has hardly changed over the past four years. The support contract and add-on options are also expensive which keeps me from adding new features.

“practical forecasting and analytics”

Pros

Aircraft forecast list is helpful. I think the data extraction and analysis features do the job well.

Cons

There's no automatic disconnection and it becomes impossible to work when someone else is already connected.

“Transparent reports”

Pros

For me reporting is easy to follow and moving between the different sections is fairly easy.

Cons

Weight and Balance report is not very user-friendly for helicopter operators and random bugs show up often enough that we need a full-time employee to cross-check the data being entered.

“Restrictive operational boundaries”

Pros

Pricing is attractive and I like that the work report interface is decent.

Cons

Reaching customer support takes too long and communication with them is very difficult. The software has so many built-in limitations that they either cannot or will not make changes suggested by customers. Inventory tracking and maintenance tracking are completely disconnected. There is no practical way to track an assembly with sub-assemblies so every sub-part has to be adjusted manually. Reports are not customizable and often fail to show the information you actually need. The system also runs very slowly even after upgrading our company server and computers. There is no option to edit work report content and they have refused to add that capability. If something is entered incorrectly the correction has to be made on paper because it cannot be properly fixed in the database.

“outdated interface”

Pros

What stands out most for me is how much detail the system can store, including hours tracked down to the smallest components. It can also be customized for each user by setting the right permission levels and it works well with the flight and inventory modules to keep maintenance records accurate.

Cons

Interface feels fairly outdated and I hope it becomes more user-friendly over time. Drag-and-drop functionality would help in a lot of situations and it would also be beneficial to link components to inspections or have inspections tied to specific components.

“slow transfers”

Pros

From my perspective this software feels easy to work with and offers a decent range of reporting options. It is also flexible enough to fit different company processes and procedures. Another advantage is that it can be deployed either on-site or as a remote installation.

Cons

Inventory Manager module is missing some of the functionality we require especially when it comes to transferring inventory from one base to another. We have also dealt with multiple releases that ended up breaking existing features in the IT module.

“Offline access capabilities”

Pros

What has stood out most is how easy it is to use while still being very powerful. We have not had any issues with it that have prevented us from releasing aircraft and I also appreciate that it is not cloud-based so we can still access it even if the internet goes down.

Cons

I would like the customization options to be easier to manage. The interface could also use a more modern look and having mobile access through an app or phone would be helpful while I'm at work. A dispatch module would also be a useful addition.

“Understandable team reports”

Pros

Reading the reports is easy and it was simple to train all of the mechanics to use the system.

Cons

Setting values for the forecast list could be simpler. For example, if an aircraft flies 850 hours, 500 cycles and 700 landings, I would like to enter those numbers and see what maintenance items will be due over the next year.

“Efficient document handling”

Pros

Everything in the system is easy to use and the document manager option saves me a lot of time.

Cons

The software itself has not caused me any problems but I think the technical support could be better.

“needs an update!!”

Pros

It used to feel like a small family-run company but a lot has changed since then.

Cons

It does not seem to have received any meaningful updates in the last 12 years. The support team often says issues will be fixed in the next update but those fixes do not always seem to come. It also feels like more attention is going toward larger companies, while smaller businesses are getting less support.

“helpful support”

Pros

A major strength for us is that it was built by and for a Maintenance Organization. Throughout the years, our relationship has remained very professional and the it team has always been attentive to our needs. Even with the geographical distance, Helipark has been very satisfied with the level and quality of support provided by it. Today, we feel Helipark has made significant progress in customer satisfaction compared with the period before adopting the software. We genuinely believe it is moving in the right direction and set up for continued success.

Cons

So far, I have not found any real cons with the software.

“Guided setup”

Pros

Customer service has been very good overall and I like that software is easy to use.

Cons

Nothing has come up that I would consider a problem so far.

“Flawless inventory integration”

Pros

Right from the start, it handled everything we needed in a clear, easy-to-follow way. The integration with Inventory Manager is especially nice and works very well.

Cons

A built-in spell check would be the main feature I would like to see added.