“Unified platform”

Pros

Back when we relied only on spreadsheets to keep tabs on our freight, things were much harder to manage. Switching to this TMS was absolutely worth it because now everything we need is in one place. Setting up integrations with outside tools like load boards and factoring services was pretty easy and being able to start without signing a long-term contract was a major plus for us.

Cons

There is a short learning period and it can take a couple of weeks for everyone to get comfortable with the platform. After that though, it really feels like you have a much more powerful system behind you.

“Versatile modular TMS”

Pros

What stands out most to me about Marblehead Consulting Group (MCG) is how modern and forward-thinking this transportation management platform feels. It is a sophisticated third-generation TMS built on a microservices architecture which makes it different from older single-server systems and allows modules to be introduced in phases based on each client's priorities. I like how it combines a feature-rich standard setup with plenty of room for customization.

Cons

Nothing comes to mind right away. Any time I've brought a new requirement to the team they've stepped up quickly and delivered a solution in a very short time.

“Centralized operational control”

Pros

Bringing everything together in one place is what makes this platform stand out to me. It connects different parts of the operation through more than 250 integrations, including dispatching, billing, tracking, accounting, safety, maintenance and more. The team is also very open to feedback and new ideas and they are willing to adjust things based on our needs. Customer support has been excellent too, with fast responses, good knowledge and a real interest in helping us succeed.

Cons

Not much to complain about. Since the platform includes so many features, it can take new users a little while to discover everything it offers but once you get familiar with it the effort pays off.

“active support”

Pros

From the beginning the platform felt easy to use, gave us great visibility and made the transition and onboarding process go smoothly. The support team has also been quick to respond and very helpful.

Cons

It does take a little time to fully explore all of the features and there can be a slight learning curve when more advanced updates are introduced.

“Measurable shipment savings”

Pros

Real-time visibility has completely changed how we manage logistics. For the first time, we have one reliable source of information for every shipment which has reduced check-in calls and helped us deal with exceptions before they turn into bigger issues. It also solved our biggest challenge with unpredictable freight costs. The load optimization and freight audit tools helped us reduce transportation spending by 15% in just six months.

Cons

The standards for quality are extremely high so the work can be demanding at times but the outcomes and the sense of achievement make it worthwhile.

“helpful team”

Pros

One thing I noticed pretty quickly was how easy it was to move around the TMS without going through several screens. The data is laid out cleanly and after learning the system's terminology, I found it much easier to work with. The development team has also been very open to our feedback and has gone above and beyond to support us.

Cons

Support was lacking in the beginning although that has been improving. The training materials and support videos have gotten significantly better.