Aurora Software Reviews

“adaptable software for evolving trucking workflows

Pros

this software transforms operations into a real-time model and I feel it greatly improves efficiency and satisfaction.

Cons

The application keeps evolving to match new trends and changes so I need to stay up-to-date with those updates and adapt my workflow accordingly.

“easy use with tailored functionality

Pros

Using the platform is feasible and I appreciate the guidance and expertise of the trainers and support staff.

Cons

At times I feel it isn't updated quickly enough to reflect all the recent changes in our industry which affects how I use it.

“Industry-specific customization options

Pros

Tailoring the software to our industry's needs was simple and I find it highly practical for ongoing workflows.

Cons

Switching from our old software to this platform was challenging for me as an end user. It took more patience and time than I expected and because it's not very compatible with QuickBooks, I've had to manually re-enter a lot of information which has been frustrating and time-consuming.

“Fast support and clear user guidance

Pros

The team's swift replies are very helpful and I find the user guide clear and easy to follow.

Cons

The team has been fantastic and very understanding so I really have nothing to complain about.

“Efficient and well-suited to workflow

Pros

From my workflow perspective I find the software very efficient and well-matched to my needs. It's feasible to manage and quickly gives me what I require.

Cons

Having an online manual that thoroughly explains every part of the software would be really helpful for me.

“Consistent, feasible and easy to navigate

Pros

This tool is impressively consistent and I feel it will significantly boost office efficiency once fully rolled out.

Cons

The only real challenge I've faced is the time it takes to move from our legacy system to the new one. I don't blame the software at all, it's just the migration process that consumes my time.

“user-friendly with top-notch support

Pros

The product is easy to use and I find the customer support exceptionally helpful and responsive.

Cons

I can't point to many major problems. The product has been reliable and meets my needs well.

“easy to learn and move around

Pros

Navigation within the system is feasible and I can move around without any confusion.

Cons

There are a few small items I can't access or that simply aren't available which sometimes slows me down.

“Speeds up bill processing

Pros

The available choices make it quicker for my team to process bills and I find the workflow very smooth.

Cons

Manifesting loads can be tricky for me at times making certain tasks more tough.

“Reliable with experienced support

Pros

Its reliability stands out and I notice the leadership and developers bring extensive transportation experience that enhances my confidence in the platform.

Cons

When we run the web version it occasionally becomes sluggish during heavy internet traffic which slows down my workflow during peak periods.

“comprehensive dispatch and driver tools

Pros

Visibility for dispatchers and operations is excellent and I appreciate how updates and document images are captured immediately.

Cons

I don't currently have anything I dislike. The main challenge for me has been adapting to the simplified structure during installation. Moving from our old package, I constantly check for duplicated data, work-arounds for unresolved items and other gaps. So far the tool has handled everything I've thrown at it without issue.

“step-by-step feasible guidance

Pros

Every feature is easy to follow and I feel comfortable completing each step without trouble.

Cons

Honestly I don't have a single complaint, everything works really well for me.

“aligned system for complex tasks

Pros

The software's organized architecture simplifies complex situations and I find it very efficient to work with.

Cons

So far we haven't run into any real problems. Whenever something does pop up the tool's support team helps us resolve it quickly and will even build custom mods when necessary.

“User-friendly with quick IT help

Pros

Using the platform is feasible and I know the IT team is always available to assist when needed.

Cons

I would have liked a search box specifically for the subject line to quickly find messages.

“Extremely easy to use

Pros

Learning this software was simple and I find daily usage very convenient.

Cons

Haven't found anything I dislike about this software.

“improves communication and reporting

Pros

Communication across our office has improved and I value having all reporting and customer details congreatated in one system.

Cons

Can't find any faults, every interaction I've had with this software has been positive and trouble-free.

“All-in-one for dispatch, billing, accounting

Pros

Handling dispatch, billing and customer service is simple and I find the platform keeps my team aligned with easy access to account information.

Cons

It's tough to complain, anytime we've suggested a simpler approach for any workflow, the team behind this tool has managed to adapt and incorporate our suggestions into the system. I can't fault software that bends to your needs and genuinely collaborates with us to make things work better.

“Simple setup and smooth navigation

Pros

Setup was really simple and I find navigation through the platform hassle-free.

Cons

I honestly don't have any real complaints but if I have to point out something, the font is a little on the small side and could stand to be a bit larger.

“Feature-rich for client and shipment management

Pros

The range of tools is impressive and I find it feasible to manage clients and shipments while still discovering new features.

Cons

From time to time we struggle to find certain details we need yet the support team is fantastic and always assists us promptly with any issue that comes up.

“Reliable with fast issue resolution

Pros

We've consistently found this software simple and reliable to use across our company and if any issue arises, the representative along with the rest of the team behind this tool respond promptly and resolve our problems quickly which makes our workflow smoother.

Cons

Haven't experienced any issues with it that I dislike or would complain about!!!