Aurora Software Reviews

“intermittent reliability issues after upgrades

Pros

It functioned reliably most of the time though I find upgrades without notice occasionally disrupted operations.

Cons

They were unresponsive on numerous occasions when I called.

“Tailorable features for specific needs

Pros

What I like most is how feasible it is to use as nothing feels overly complex or out of reach. I also find tailoring features to my specific needs surprisingly simple which makes the whole experience feel personal and efficient.

Cons

So far I haven't run into any problems with this software. I can't think of any drawbacks at the moment.

“Real-time updates....

Pros

I find the Ocean Container Dispatch System really easy to navigate. Everything is laid out logically so I never waste time searching for what I need. I also value the real-time updates which keep our operations current and help us respond quickly to any changes.

Cons

A major drawback for me is that it can't connect with live container arrival data so I don't receive arrival information.

“easy-to-use product with helpful service

Pros

The product is very user-friendly, simple and easy to navigate from day one. I also find customer support consistently responsive and helpful whenever I reach out. It's rare to find that level of reliability and care.

Cons

When I'm filling out the B/L and tabbing through the fields it skips the P-R-O field instead of moving the cursor onto it.

“Fast adoption and great performance

Pros

We found it simple to learn and use right from the start. No steep curves or confusion. I also find it performs really well for our small company giving us the tools we need without unnecessary complexity.

Cons

Nothing. It works fine for us because we are a small trucking company

“carrier-focused, feature-rich software

Pros

I've found the software is built with carriers in mind and I find the support team's responsiveness gives it a personalized feel.

Cons

In my experience there isn't much about the software that I dislike. True TMS platforms focused on carriers, or exclusively designed for them like this one, are hard to come by. It does include a lot of bells and whistles but I see them as purposeful, every extra feature seems intended to improve the carrier's overall user experience rather than just add clutter.

“Faster accounts receivable and collections

Pros

Moving to this system has simplified tracking and I find it has dramatically reduced the time spent on accounts receivable.

Cons

One improvement I'd like to see is a way to flag shipments that have OSD issues and keep them in a distinct holding area rather than letting them continually appear in the undelivered report. I'd prefer OSD shipments to be separated out and retained in their own queue until the problems are resolved so they don't clutter the regular undelivered list.

“easy brokerage and trucking management

Pros

We rely on Nova for both brokerage and trucking and I find it very feasible to operate.

Cons

I sometimes get confused when I have multiple screens open, it can become hard to keep track.

“feasible, effortless layout

Pros

layout is convenient and using it feels genuinely effortless to me.

Cons

it took me a bit of tinkering to get it customized though that process wasn't all that hard.

“Centralized one-stop solution for operations

Pros

We keep all of our data centralized so I don't have to jump between multiple systems to dispatch, create invoices or pay vendors. It's truly a one-stop solution that fully exceeds everything we require!!!!

Cons

there isn't much to complain about. if I run into any trouble I simply call support and every single issue gets resolved promptly.

“Quick access to essential tools with great support

Pros

Everything I need is immediately accessible and the customer support team has been absolutely fantastic.

Cons

Honestly I can't find anything wrong, everything I need is available and if I ever dislike something, the team always figures out a way to fix it so I end up satisfied.

“simple, user-friendly interface

Pros

The platform feels simple and convenient and their responsiveness makes using it effortless.

Cons

After using this software for over 15 years we still haven't found any issues or anything to dislike about the product.

“Reliable product with responsive customer service

Pros

This product really helps me locate specific orders quickly and I find the multiple convenient navigation options very convenient.

Cons

It would be great if I could change some things myself instead of always having to contact the administrator. It's nothing major like programming work, I'm referring to small conveniences, such as being able to add or write specific notes on statements without admin help.

“feasible platform for multi-modal transportation

Pros

As a broker, the software allows me to share accurate details efficiently and I feel confident in its reliability.

Cons

I haven't found any downsides. Every need or request I've had was handled promptly so I honestly have no complaints.

“easy integration and smooth onboarding

Pros

The application is feasible to use and I found the integration process simple and simple.

Cons

Whenever something doesn't work for me I find that this team of professionals consistently goes above and beyond to fix it whenever they can.

“customizable layout with drag-and-drop functionality

Pros

Its drag-and-drop functionality is convenient and I find the EDI support and customizable layout extremely practical.

Cons

Sometimes it runs a bit slowly when processing or executing commands something I've noticed during heavier use.

“Flexible software with helpful reporting tools

Pros

Experimenting with the software feels safe and I know the support team is always ready to assist with any question or new feature.

Cons

From my experience with NOVA the help documentation is frustratingly out of date, when there is information for a particular feature it's often outdated and sometimes there's nothing there at all but a blank page. I'd much rather be able to look up how to do something on my own than feel compelled to call customer support every single time. Also, new and useful features sometimes appear without any announcement so I end up pleasantly surprised to find something 'new' that in reality has been available for months. The software still has a few buggy areas and updates can occasionally cause downtime though usually it's short-lived.

“Limited alerts for maintenance deadlines

Pros

Professionalism from the support team impresses me and I feel reassured knowing they are genuinely committed to helping.

Cons

What frustrates me is that the system gives no warnings when it is about to have an important expiration, like a CDL, their medical certificate, or their annual review so I have to track those deadlines elsewhere. Likewise, the maintenance area doesn't alert me about upcoming services, yearly inspections, or tag renewals. To make matters worse, the maintenance search is extremely limited, I can't look up vehicles by VIN or by license plate/tag number which I find to be a major shortcoming for managing a fleet.

“Consistently meets customer requests

Pros

The platform consistently meets our customers' requests and I find it dependable for daily operations.

Cons

We've been relying on this product for so long that I honestly can't think of any real downsides, I've been using it for over ten years.

“enhanced reporting over previous solutions

Pros

Reporting tools are an upgrade over previous solutions and I find them very easy to navigate and use.

Cons

Some of the reports I used to rely on in TransEaz are now missing which has been noticeable for me.

“adaptable software for evolving trucking workflows

Pros

this software transforms operations into a real-time model and I feel it greatly improves efficiency and satisfaction.

Cons

The application keeps evolving to match new trends and changes so I need to stay up-to-date with those updates and adapt my workflow accordingly.

“easy use with tailored functionality

Pros

Using the platform is feasible and I appreciate the guidance and expertise of the trainers and support staff.

Cons

At times I feel it isn't updated quickly enough to reflect all the recent changes in our industry which affects how I use it.

“Industry-specific customization options

Pros

Tailoring the software to our industry's needs was simple and I find it highly practical for ongoing workflows.

Cons

Switching from our old software to this platform was challenging for me as an end user. It took more patience and time than I expected and because it's not very compatible with QuickBooks, I've had to manually re-enter a lot of information which has been frustrating and time-consuming.

“Fast support and clear user guidance

Pros

The team's swift replies are very helpful and I find the user guide clear and easy to follow.

Cons

The team has been fantastic and very understanding so I really have nothing to complain about.

“Efficient and well-suited to workflow

Pros

From my workflow perspective I find the software very efficient and well-matched to my needs. It's feasible to manage and quickly gives me what I require.

Cons

Having an online manual that thoroughly explains every part of the software would be really helpful for me.

“Consistent, feasible and easy to navigate

Pros

This tool is impressively consistent and I feel it will significantly boost office efficiency once fully rolled out.

Cons

The only real challenge I've faced is the time it takes to move from our legacy system to the new one. I don't blame the software at all, it's just the migration process that consumes my time.

“user-friendly with top-notch support

Pros

The product is easy to use and I find the customer support exceptionally helpful and responsive.

Cons

I can't point to many major problems. The product has been reliable and meets my needs well.

“easy to learn and move around

Pros

Navigation within the system is feasible and I can move around without any confusion.

Cons

There are a few small items I can't access or that simply aren't available which sometimes slows me down.

“Speeds up bill processing

Pros

The available choices make it quicker for my team to process bills and I find the workflow very smooth.

Cons

Manifesting loads can be tricky for me at times making certain tasks more tough.

“Reliable with experienced support

Pros

Its reliability stands out and I notice the leadership and developers bring extensive transportation experience that enhances my confidence in the platform.

Cons

When we run the web version it occasionally becomes sluggish during heavy internet traffic which slows down my workflow during peak periods.

“comprehensive dispatch and driver tools

Pros

Visibility for dispatchers and operations is excellent and I appreciate how updates and document images are captured immediately.

Cons

I don't currently have anything I dislike. The main challenge for me has been adapting to the simplified structure during installation. Moving from our old package, I constantly check for duplicated data, work-arounds for unresolved items and other gaps. So far the tool has handled everything I've thrown at it without issue.

“step-by-step feasible guidance

Pros

Every feature is easy to follow and I feel comfortable completing each step without trouble.

Cons

Honestly I don't have a single complaint, everything works really well for me.

“aligned system for complex tasks

Pros

The software's organized architecture simplifies complex situations and I find it very efficient to work with.

Cons

So far we haven't run into any real problems. Whenever something does pop up the tool's support team helps us resolve it quickly and will even build custom mods when necessary.

“User-friendly with quick IT help

Pros

Using the platform is feasible and I know the IT team is always available to assist when needed.

Cons

I would have liked a search box specifically for the subject line to quickly find messages.

“Extremely easy to use

Pros

Learning this software was simple and I find daily usage very convenient.

Cons

Haven't found anything I dislike about this software.

“improves communication and reporting

Pros

Communication across our office has improved and I value having all reporting and customer details congreatated in one system.

Cons

Can't find any faults, every interaction I've had with this software has been positive and trouble-free.

“All-in-one for dispatch, billing, accounting

Pros

Handling dispatch, billing and customer service is simple and I find the platform keeps my team aligned with easy access to account information.

Cons

It's tough to complain, anytime we've suggested a simpler approach for any workflow, the team behind this tool has managed to adapt and incorporate our suggestions into the system. I can't fault software that bends to your needs and genuinely collaborates with us to make things work better.

“Simple setup and smooth navigation

Pros

Setup was really simple and I find navigation through the platform hassle-free.

Cons

I honestly don't have any real complaints but if I have to point out something, the font is a little on the small side and could stand to be a bit larger.

“Feature-rich for client and shipment management

Pros

The range of tools is impressive and I find it feasible to manage clients and shipments while still discovering new features.

Cons

From time to time we struggle to find certain details we need yet the support team is fantastic and always assists us promptly with any issue that comes up.

“Reliable with fast issue resolution

Pros

We've consistently found this software simple and reliable to use across our company and if any issue arises, the representative along with the rest of the team behind this tool respond promptly and resolve our problems quickly which makes our workflow smoother.

Cons

Haven't experienced any issues with it that I dislike or would complain about!!!

“Bulk contact upload and scheduling

Pros

I appreciate that I can upload a big contact list and schedule all of the emails to go out at once.

Cons

Sometimes the app behaved glitchily and I noticed it would occasionally resend an email that I had already sent earlier.

“Driver tools with alerts and imaging

Pros

What stands out to me are the excellent settlement tools and the colour-coded alerts and updates. The imaging capabilities and notification system are truly impressive.

Cons

Couldn't pinpoint any particular features that I disliked or felt compelled to critique. My only suggestion would be to simplify the login experience a bit, the logon flow could use some streamlining to make it more feasible.