Aurora Software Reviews

“intermittent reliability issues after upgrades

Pros

It functioned reliably most of the time though I find upgrades without notice occasionally disrupted operations.

Cons

They were unresponsive on numerous occasions when I called.

“Tailorable features for specific needs

Pros

What I like most is how feasible it is to use as nothing feels overly complex or out of reach. I also find tailoring features to my specific needs surprisingly simple which makes the whole experience feel personal and efficient.

Cons

So far I haven't run into any problems with this software. I can't think of any drawbacks at the moment.

“Real-time updates....

Pros

I find the Ocean Container Dispatch System really easy to navigate. Everything is laid out logically so I never waste time searching for what I need. I also value the real-time updates which keep our operations current and help us respond quickly to any changes.

Cons

A major drawback for me is that it can't connect with live container arrival data so I don't receive arrival information.

“easy-to-use product with helpful service

Pros

The product is very user-friendly, simple and easy to navigate from day one. I also find customer support consistently responsive and helpful whenever I reach out. It's rare to find that level of reliability and care.

Cons

When I'm filling out the B/L and tabbing through the fields it skips the P-R-O field instead of moving the cursor onto it.

“Fast adoption and great performance

Pros

We found it simple to learn and use right from the start. No steep curves or confusion. I also find it performs really well for our small company giving us the tools we need without unnecessary complexity.

Cons

Nothing. It works fine for us because we are a small trucking company

“carrier-focused, feature-rich software

Pros

I've found the software is built with carriers in mind and I find the support team's responsiveness gives it a personalized feel.

Cons

In my experience there isn't much about the software that I dislike. True TMS platforms focused on carriers, or exclusively designed for them like this one, are hard to come by. It does include a lot of bells and whistles but I see them as purposeful, every extra feature seems intended to improve the carrier's overall user experience rather than just add clutter.

“Faster accounts receivable and collections

Pros

Moving to this system has simplified tracking and I find it has dramatically reduced the time spent on accounts receivable.

Cons

One improvement I'd like to see is a way to flag shipments that have OSD issues and keep them in a distinct holding area rather than letting them continually appear in the undelivered report. I'd prefer OSD shipments to be separated out and retained in their own queue until the problems are resolved so they don't clutter the regular undelivered list.

“easy brokerage and trucking management

Pros

We rely on Nova for both brokerage and trucking and I find it very feasible to operate.

Cons

I sometimes get confused when I have multiple screens open, it can become hard to keep track.

“feasible, effortless layout

Pros

layout is convenient and using it feels genuinely effortless to me.

Cons

it took me a bit of tinkering to get it customized though that process wasn't all that hard.

“Centralized one-stop solution for operations

Pros

We keep all of our data centralized so I don't have to jump between multiple systems to dispatch, create invoices or pay vendors. It's truly a one-stop solution that fully exceeds everything we require!!!!

Cons

there isn't much to complain about. if I run into any trouble I simply call support and every single issue gets resolved promptly.

“Quick access to essential tools with great support

Pros

Everything I need is immediately accessible and the customer support team has been absolutely fantastic.

Cons

Honestly I can't find anything wrong, everything I need is available and if I ever dislike something, the team always figures out a way to fix it so I end up satisfied.

“simple, user-friendly interface

Pros

The platform feels simple and convenient and their responsiveness makes using it effortless.

Cons

After using this software for over 15 years we still haven't found any issues or anything to dislike about the product.

“Reliable product with responsive customer service

Pros

This product really helps me locate specific orders quickly and I find the multiple convenient navigation options very convenient.

Cons

It would be great if I could change some things myself instead of always having to contact the administrator. It's nothing major like programming work, I'm referring to small conveniences, such as being able to add or write specific notes on statements without admin help.

“feasible platform for multi-modal transportation

Pros

As a broker, the software allows me to share accurate details efficiently and I feel confident in its reliability.

Cons

I haven't found any downsides. Every need or request I've had was handled promptly so I honestly have no complaints.

“easy integration and smooth onboarding

Pros

The application is feasible to use and I found the integration process simple and simple.

Cons

Whenever something doesn't work for me I find that this team of professionals consistently goes above and beyond to fix it whenever they can.

“customizable layout with drag-and-drop functionality

Pros

Its drag-and-drop functionality is convenient and I find the EDI support and customizable layout extremely practical.

Cons

Sometimes it runs a bit slowly when processing or executing commands something I've noticed during heavier use.

“Flexible software with helpful reporting tools

Pros

Experimenting with the software feels safe and I know the support team is always ready to assist with any question or new feature.

Cons

From my experience with NOVA the help documentation is frustratingly out of date, when there is information for a particular feature it's often outdated and sometimes there's nothing there at all but a blank page. I'd much rather be able to look up how to do something on my own than feel compelled to call customer support every single time. Also, new and useful features sometimes appear without any announcement so I end up pleasantly surprised to find something 'new' that in reality has been available for months. The software still has a few buggy areas and updates can occasionally cause downtime though usually it's short-lived.

“Limited alerts for maintenance deadlines

Pros

Professionalism from the support team impresses me and I feel reassured knowing they are genuinely committed to helping.

Cons

What frustrates me is that the system gives no warnings when it is about to have an important expiration, like a CDL, their medical certificate, or their annual review so I have to track those deadlines elsewhere. Likewise, the maintenance area doesn't alert me about upcoming services, yearly inspections, or tag renewals. To make matters worse, the maintenance search is extremely limited, I can't look up vehicles by VIN or by license plate/tag number which I find to be a major shortcoming for managing a fleet.

“Consistently meets customer requests

Pros

The platform consistently meets our customers' requests and I find it dependable for daily operations.

Cons

We've been relying on this product for so long that I honestly can't think of any real downsides, I've been using it for over ten years.

“enhanced reporting over previous solutions

Pros

Reporting tools are an upgrade over previous solutions and I find them very easy to navigate and use.

Cons

Some of the reports I used to rely on in TransEaz are now missing which has been noticeable for me.