Axis TMS Reviews

“Lower costs simplifies everything for us

Pros

The integrations with fuel systems, ELDs and other tools are excellent as they connect smoothly and help us lower costs while making daily operations much simpler. Everything talks to each other the way it should which cuts down on manual work and keeps our fleet running efficiently.

Cons

I have not come across any downsides to this software so far.

“Integrations cut costs

Pros

What truly sets this platform apart are the fuel and ELD integrations. By automating key processes, they've driven down expenses and made our daily workflows noticeably smoother and more productivas they have helped us cut costs and made our workflows much more efficient.

Cons

So far I have not come across any drawbacks with this system and haven't found any negative points to report.

“Great pricing with Samsara integration

Pros

I must say the Samsara integration, automatic fuel-card syncing and Axis features are far better than my old system and the pricing is great too.

Cons

Nothing major but I'd like full accounting features but the good news is that they are currently working on them.

“Samsara connection is amazing

Pros

I am really impressed with the Samsara connection and how the fuel card links automatically. Overall Axis is much better than other TMS systems I have used and I also find the cost very reasonable.

Cons

One thing I'd like to see is complete accounting features as they are currently working on implementing them.

“All features with easy navigation

Pros

It has all the features a trucking company needs and is very easy to use. Also the app is good for drivers as they can check in and out of loads and upload BOLs attached to work orders. Navigation is easy too. And I can upload all records for drivers, trucks and trailers and access them easily when I am not in the office. It also keeps maintenance logs for each truck and sends reminders when maintenance is due or a driver's certification is about to expire.

Cons

When we first started we ran into a lot of glitches because of that I was calling support almost every day. It felt like they were still working on the system and it was not fully ready. Plus it took months to fix and convert the IFTA data. Too many windows open when switching screens, pages load slowly and document scanning quality is not very good.

“Everything needed with maintenance reminders

Pros

The system has everything a trucking business needs and is very user-friendly. Plus the app makes it easy for drivers to check loads in and out and attach BOLs to work orders. Navigation is simple and user friendly too. I can even upload and store all records for drivers, trucks and trailers so they are accessible even when I am not in the office. I also track maintenance logs for each truck and get reminders when service is due or a drivers certification is about to expire.

Cons

At the beginning my experience was rough as there were so many glitches when we first started using it that I ended up calling support almost every day. It felt like they were making fixes on the fly and the product wasn't fully ready for daily use. It took months to get our IFTA information entered properly. I also struggled with having too many windows open while switching screens, slow screen load times and poor quality in the document scanning.

“Removed spreadsheets with excellent training

Pros

The software is easy to use. Also the training and support are excellent and the interface seems user friendly and has effectively removed my need for spreadsheets.

Cons

Honestly I can't think of any downsides as whenever I suggest a feature they put it in the queue and follow through to develop it.

“excellent training

Pros

What I like most is how easy it is to use, the training and support are excellent, it is also user friendly and it completely replaces my spreadsheets.

Cons

To be honest, I have no complaints as every idea I suggest gets added to their development queue and they actually build it.

“all services with outstanding communication

Pros

One thing I like most is how simple to use it is. It provides every service someone could possibly need when starting a new company. We have our payroll, email, phone and a complete truck driving system with accessories through this solution. Also the team is consistently supportive and communication is outstanding!

Cons

Throughout our time using this product we have not discovered a single flaw. I honestly cannot think of anything about it that I don't like at all.

“Captures everything affordable and easy

Pros

What I like is that it lets me capture everything in detail and includes all the features I want and it is affordable. Overall it's a strong system that works well and is easy to use.

Cons

To be honest I don't see any real problems with it as I like the system a lot and it puts everything the trucking industry needs within easy reach.

“excellent service, worth recommending

Pros

Everything about this service impressed me. I will be telling friends and family about it. I genuinely plan to recommend it to many people because the service was excellent.

Cons

I like how fast the service was so just please maintain this high standard. You are a really great company and I will recommend you to my friends because of the great quality.

“Affordable with easy navigation

Pros

Overall I am impressed by how affordable this product is compared to others especially given the number of trucks we run. The app is also easy to use and navigate though it has a lot of features and screens.

Cons

Well I do not have a long list of complaints but I keep running into some issues. Such as the system shows too much information so I feel like it could really be simplified. Customer support is also slow to respond when I need help.

“fails to meet the expectations

Pros

The sole feature I like here is the alerts for driver/truck expirations.

Cons

There are multiple steps and different screens for entering data and it does not correctly feed into payroll as expected.

“All services are bundled well

Pros

This platform is quite easy to use. It bundles every service you'd need when launching a company from payroll, email and phone to a full truck driving system complete with accessories. We receive our payroll handling, email setup, telephone support and the whole trucking management suite through this product and the team is consistently supportive while communication remains outstanding.

Cons

Since we started using it, I have not noticed a single flaw. In other words there is really nothing I can criticize or say I dislike.

“Affordable captures every detail

Pros

What I like is that it captures every detail of what you need. Also it's affordable and overall it's a great system that performs well while remaining easy to use.

Cons

Honestly I do not see any issues with it. I really like this system because it gives me everything I need for the trucking industry within easy reach.

“Excellent service, worth recommending

Pros

My experience was great and I am going to recommend this to friends and family. I know I'll be telling lots of people about their excellent service.

Cons

The service was really fast so please keep it up. You are a genuinely good company and I will recommend you to my friends because the quality of service is excellent.

“Affordable despite many features

Pros

This product is noticeably more affordable than most alternatives especially once you factor in how many trucks are in your fleet. I also find the application quite user-friendly and easy to navigate, though it does feel packed with features and could be simplified a bit.

Cons

I don't have many complaints but three main issues stand out. Such as there's too much information so I feel lke it could really be simplified. Navigation often opens new pages instead of staying on the same screen which breaks the flow. plus customer support is not very quick to respond.

“payroll often fails

Pros

Axis TMS reminders for driver and truck expirations are really helpful.

Cons

The thing that frustrates me is that entering information requires too many steps across different screens and the data doesn't flow into payroll correctly the way it should.

“allows real-time tracking

Pros

I really like is that it handles almost everything you'd expect from TMS software. I also value the real-time tracking feature. Another aspect I find useful is that the system breaks down the profit for every booked load and even calculates the deadhead cost which helps me see true margins per shipment.

Cons

The scanner in the driver app does not take clear photos. Also the payroll module is confusing and does not let you set up custom pay schedules which makes managing driver pay harder than it should be.

“Not useful for our drivers

Pros

The tracking feature is really helpful as staying on top of BOLs makes my job easier and I like the reminders for driver qualification folders.

Cons

Drivers often tell me they can't view the information which forces us to enter the same details twice because they close the pickup before I can finish.

“allows real-time tracking

Pros

It handles nearly everything you'd want from a TMS platform. I also value that it offers real-time tracking. Another feature I find helpful is the clear breakdown of profit for each booked load which even displays the cost associated with deadheading per trip and fees.

Cons

Scanner in the driver app doesn't take good pictures. Also payroll is complicated and doesn't let me set custom pay schedules.

“drivers always fail to view details

Pros

I like the tracking feature. Also it is really helpful for keeping up with BOLs and it reminds me about driver qualification folders.

Cons

Drivers keep telling me they can't view the details, so we end up manually entering the information twice when they close out the pickup again.

“Reliable automation with contractor access

Pros

Automation is easy and the software is very reliable. Every contractor can log in and access the tools they need and I can manage everything well from our end.

Cons

It takes a while to get up to speed but once I have it's made my life completely easier. I honestly couldn't do anything without it.

“Fast workflow with a fair price

Pros

What I like most is its reliable quality, fast performance and easy to use workflow. Plus it offers many useful features that too all for a fair monthly price.

Cons

I really do not have anything negative to report.

“Driver portal with compliance records

Pros

The software packs lots of useful capabilities especially for talking with drivers and keeping compliance records and I really like the driver portal.

Cons

Well I see it as an emerging system that's still ironing out some rough edges so certain features are fairly limited right now.

“Reliable automation with contractor access

Pros

Automation is easy and the software is very reliable. Every contractor can log in and use it for their role and we can manage everything smoothly from our end.

Cons

It does take some time to get comfortable with it at first. But once I got past that learning curve, it made my daily work so much easier and now I honestly couldn't do my job without Axis.

“price is quite reasonable

Pros

Axis TMS combines great quality, fast performance and an easy to use workflow. It also includes many useful features all for a reasonable monthly price.

Cons

I can't find anything I don't like about this tool.

“Driver portal simplifies compliance tracking

Pros

The software is packed with useful tools. Plus things like messaging drivers and keeping track of compliance and its driver portal really makes things easier for me.

Cons

Overall I think this is an up and coming software that still has some rough edges. Though it is still improving and several features are still limited right now.

“app helps reduces phone calls

Pros

I really like the driver app as once a driver updates it, everything is handled and we do not have to chase for updates. Also it saves us from making constant phone calls to track a load. The support team has been great too as they helped us set everything up and fix any issues. I also like the new-driver onboarding feature as it makes it easy to store all driver info in the system for later use.

Cons

We really wish we could preview invoices before they are sent. As of right now I often cannot review them ahead of time which makes corrections harder. I'd also like the option to keep invoices on a single page. Too often they spill onto a second page which is not convenient for our customers.

“Affordable with custom feature building

Pros

It is affordable and the customer service is the best I have had in years. The support team really listens and actively builds new features to fit our workflows. Since trucking is not one size fits all, Axis has gone the extra mile to keep us satisfied every time.

Cons

When it comes to payroll I think the interface could be a bit more user-friendly and the mileage calculations for IFTA still require a lot of work. Also when I enter fuel manually it does not automatically go into IFTA reporting and in my opinion it should.

“app reduces phone calls

Pros

I really like the driver app because once I update it on the driver's end everything is settled as there's no need to keep calling people to relay load status. The team has been fantastic too, helping me work through issues and smooth out software glitches. I also like that new driver profiles can be set up in the system upfront, so I can have everything stored and ready for drivers to download later without having to re-enter data.

Cons

When it comes to billing, I wish I could preview invoices before they are sent out. It would also be much better if invoices could be limited to a single page as I often find they spill onto a second pagewhich is not very convenient for our customers and creates unnecessary confusion.

“fits all our needs

Pros

The price is very reasonable and the speed and quality of customer service replies are the best I have come across in a long time. As their support team genuinely pays attention and makes an effort to add new features so the system better fits our needs. Since trucking isn't a one size fits all industry, it has shown they are willing to go above and beyond to keep us satisfied.

Cons

Regarding payroll, I feel the module could be a bit more user friendly and I still find the IFTA mileage calculations need significant improvement. Also when I enter fuel records manually they don't automatically feed into the IFTA reports but they really ought to.

“dropdown tools with multi-user access

Pros

The interface is pretty simple especially the dropdown tools that make entering data much quicker. I also like that multiple users can be working in the software at once. For example while I'm typing a response someone else can be editing. Also it is easy to manipulate cells and export into Excel spreadsheets and I can easily generate the documents our sales operations team needs.

Cons

I often notice there are too many input fields and a lot of repeated entries so some information feels unnecessary. Also the software needs regular updates but upgrades take a long time and not all data transfers over at once. I've lost data several times during updates and had to call support to get it back.

“Drop-down menus speed data entry

Pros

What I really like is how user friendly the interface is and the drop down menus make entering data so much quicker. Multiple people can work in the system simultaneously like I'm even typing a response while others are in it. Also it is simple to format and move cells into Excel and it quickly generates the documents our sales operations team needs.

Cons

There are far too many fields to fill out, with a lot of redundant entries and required details that feel excessive. Plus the system needs regular updates but when upgrades happen they take ages and data doesn't migrate all at once. On multiple occasions we've lost information and had to contact support to retrieve it which is frustrating.

“Driver check-in with Easy Payroll

Pros

Creating employee profiles for my dispatchers is something I like. I'm also glad that my drivers are able to check in and out of stops by themselves while I can track their locations. Once I added the drivers and trucks, handling payroll, billing and the everyday dispatching of loads became an easy routine.

Cons

There is not much to complain about since I got everything I needed from the system. It was overwhelming to absorb all the features at the start yet after using it for a short time I became comfortable and figured out how to make it work for our workflow.

“automatic updates with expiration alerts

Pros

Everything updates automatically within seconds as I just enter the data and let it run. Live tracking refreshes every 180 seconds and I get alerts for expiring documents like medical cards or vehicle registrations. It is honestly the perfect tool for any dispatcher or logistics company.

Cons

At times I notice that switching between menus for example moving from the dispatch screen to the order management page can take noticeably longer than I'd expect which slows down my workflow.

“Drivers can check in independently

Pros

I can set up profiles for my dispatchers which is really handy. Drivers can check in and out of stops on their own and I can track their locations in real time. And once I added drivers and trucks, managing payroll, invoices and daily dispatching became simple and routine.

Cons

Everything I needed is available, so there's not much I dislike about it. It was overwhelming at the start with a lot to learn but over time I became comfortable using it and now it feels perfect for my workflow.

“Automatic alerts prevent compliance lapses

Pros

Everything refreshes within seconds so I just enter data and can relax while the system does the rest. Location tracking refreshes automatically every 180 seconds too. I also receive alerts before things like medical cards or registrations lapse. It's honestly an ideal solution for any dispatcher or transportation company I've worked with.

Cons

However, when I move between sections for example going from the dispatch screen to the order management page it can be noticeably slow and often takes a long time to load.

“Real-time tracking with IFTA entry

Pros

I can quickly pull up the must knows I need, track my drivers precise locations in real time and enter IFTA records straight into the system.

Cons

Occasionally when I sign in details I previously updated revert on their own. For example my phone number and birth date get switched back without explanation.

“Real-time tracking with IFTA logging

Pros

I can quickly see key information at a glance, track my drivers exact locations in real time and log IFTA entries directly in the software.

Cons

Occasionally when I sign back in, details I've already updated like my phone number or my date of birth somehow revert on their own.