Eroad Reviews

“Communication is a huge issue

Pros

It is easy to sign up for, install and train our drivers on. Also it is permanently mounted to the dash but is small enough that it does not get in the way.

Cons

Communication with Eroad is absolutely terrible. Like any business, we have management changes, so I have had to reach out to them multiple times. I left tons of voicemails, sent countless emails but got nothing back. We added new trucks and needed more units but months passed with zero response. After trying repeatedly, I finally reached someone who gave me the contact for the Director of Indirect Sales. He was shocked we even got his number, said he would look into it and later ghosted us. When we decided we'd had enough and wanted to cancel, they refused to let us out of the contract. We even asked where to send the units and offered to just pay out the rest, but they zero respond. We just want to make sure we're not being charged after the contract ends and they won't even answer that. So if you value your time and money, STAY AWAY from this company!

“Yet to maximize its potential

Pros

It's great for tracking trucks when the GPS is up to date. Sometimes, though the location can be hours behind which is not ideal.

Cons

The monthly cost is high and trying to get help when we have an issue is absolutely impossible.

“No response, it feels like they vanished into thin air

Pros

Nothing positive to say, really. But I guess their ELDs work sometimes.

Cons

Their customer support has completely disappeared over the past couple of years. It takes days or sometimes weeks to reach anyone. And if you do call, be prepared to sit through endless hold music. At least they finally got rid of live chat, since no one was answering it anyway.

“Way too behind competitors

Pros

Honestly, nothing good to say. They do nothing. Only make fake promises.

Cons

Everything about this company is a mess. Their customer service is nonexistent. When we signed up, they promised us the world, but then they started with another company and completely forget about this one. We were left to figure things out on our own. We are trying to run a business, but they clearly don't care.

“Used to be great, not anymore

Pros

Quite easy to use with simple point and click compliance. Also it works great for keeping track of logs and handling weight-mile taxes.

Cons

The new reporting system is missing key details and is way less user friendly. Also it is not as accurate as it used to be before their so called upgrade.

“Once loved, now disappointed

Pros

EROAD software itself is not bad but good luck trying to cancel devices when your contract is up. I have been emailing for months with no response. Calling did not help as after 20 minutes of endless ringing, I gave up. I even tried the live chat and after 13 minutes, still nothing. If only I could screenshot my experience so you would see exactly what I mean.

Cons

Customer service used to be great but now it is the worst. I honestly cannot wait to move on and never deal with this company again.