MIR-RT Reviews

Pros

It was super easy to get started with the software. Ever since we began using it, we've saved money and our team works way more efficiently. It's honestly made a big difference in how we handle things.

Cons

We've only been using the software for a few months, so far no real complaints from our side.

Pros

We didn't have any digital system before and setting this up was smooth. It fit right into our business without any issues.

Cons

Some stuff is a bit tricky to find. For example, getting the invoice numbers for all our suppliers isn't clear or easy to do.

Pros

We didn't have any digital system before and setting this up was smooth. It fit right into our business without any issues.

Cons

Some stuff is a bit tricky to find. For example, getting the invoice numbers for all our suppliers isn't clear or easy to do.

Pros

We use it to create work orders and purchase orders and to manage inventory. It takes care of everything we need in our day-to-day operations.

Cons

I wish the process for creating purchase orders was more consistent across departments. It would help if it was more centralized and standardized.

Pros

We use it to create work orders and purchase orders and to manage inventory. It takes care of everything we need in our day-to-day operations.

Cons

I wish the process for creating purchase orders was more consistent across departments. It would help if it was more centralized and standardized.

Pros

Managing our fleet got way better once we started using this software. From day one, we were able to improve our vehicle maintenance and make planning much easier. Now we track past and upcoming repairs way more effectively.

Cons

Since we started using MIR, they've made tons of improvements. Right now I can't really think of anything negative to say.

Pros

We regularly use work orders, purchase orders, inventory, real-time operations and even the MIR Location tool. It all works smoothly. Searching for stuff is quick and easy and it is super simple to use. Plus their customer service is excellent.

Cons

The search tools work okay but I feel like they could be a lot smoother. Sometimes it just takes longer than it should to find what I need.

Pros

All the modules are really easy to use. It didn't take long for us to get comfortable with the whole system.

Cons

It would really help if we could add credit limits to customer accounts. Right now there's no option for that.

Pros

The software is very effective for tracking all of our work done on units.

Cons

I don't have anything negative to say about the product.

Pros

It's very comprehensive and does the same work as multiple other tools.

Cons

Automatic reports aren't sent unless the user is logged in.

Pros

Managing our fleet got way better once we started using this software. From day one, we were able to improve our vehicle maintenance and make planning much easier. Now we track past and upcoming repairs way more effectively.

Cons

Since we started using MIR, they've made tons of improvements. Right now I can't really think of anything negative to say.

Pros

We regularly use work orders, purchase orders, inventory, real-time operations and even the MIR Location tool. It all works smoothly. Searching for stuff is quick and easy and it is super simple to use. Plus their customer service is excellent.

Cons

The search tools work okay but I feel like they could be a lot smoother. Sometimes it just takes longer than it should to find what I need.

Pros

All the modules are really easy to use. It didn't take long for us to get comfortable with the whole system.

Cons

It would really help if we could add credit limits to customer accounts. Right now there's no option for that.

Pros

The software is very effective for tracking all of our work done on units.

Cons

I don't have anything negative to say about the product.

Pros

It's very comprehensive and does the same work as multiple other tools.

Cons

Automatic reports aren't sent unless the user is logged in.

Pros

Warranty tracking is really well organized and the scheduling of specific maintenance points helps keep the fleet so managed.

Cons

It's difficult to find a note made by a technician on a specific unit such as who adjusted the hitch on unit X last time. You have to go through each work order individually. Also repair notes, parts and comments are entered sequentially, even if they're unrelated. The more notes and maintenance you have, the slower your system is to open in the planning section. The program seems to be designed for a fleet of 200 units or less. Work orders open twice before you can make any changes. The answer I got was that MIR is confused because we've modified the columns and page sizes too much. There is no fleet overview and you can't do two things at once. You must open a second MIR session. You also have to use TruckMate to see unit locations because the two programs aren't integrated. The maximum number of people connected is limited, and additional access costs extra.

Pros

I use its 9 modules: inventory, unit, work order, billing, fuel and fluids, history, owners, suppliers and billing. I particularly like the History module for tracking upcoming maintenance and the Inventory module for managing stock.

Cons

I haven't found any real weak points in the software, the modules I use work very well. One small thing: in the fuel and fluids module, when you finish entering data and press enter, it doesn't immediately show the new entry like it used to.

Pros

What I love in it are the work orders, inventory and work order management , they are the most important features for me.

Cons

Not all queries and reports are customizable, which occasionally requires some modifications.

Pros

The integration with GEOTAB, TRACTION, SAGE, etc was really helpful for us.

Cons

We asked for the percentage of time our vehicles are operational versus downtime but the technician couldn't help us with that. The distinction between "note" and "repair" is not ideal. Repairs entered during a maintenance session don't appear when searching for notes but the opposite works. We should have just the option to select either "note" or "repair," not both.

Pros

Simple, quick, and functional for tracking inspections. What I love is its simplicity, its modules and its numerous queries. It's really been a great fit.

Cons

In the notes section, you have to enter them one by one. It would be helpful to send them in bulk.