MIR-RT Reviews

“The best for managing fleet

Pros

Gives me a clear snapshot of our entire mechanical fleet. Their tech support team is always available when I need and the best thing is that they know what they are doing. Plus the savings we are seeing are no joke. Overall it has made a positive impact.

Cons

Even though the support was good in the beginning but setup support did not last very long so now it will take us a few more months to finish uploading all our inventory, warranty info and maintenance records. One thing that surprised us that we had to install our own server for data management. This is something that was not clearly mentioned before purchase and added extra expenses and work.

“The best for managing fleet

Pros

Gives me a clear snapshot of our entire mechanical fleet. Their tech support team is always available when I need and the best thing is that they know what they are doing. Plus the savings we are seeing are no joke. Overall it has made a positive impact.

Cons

Even though the support was good in the beginning but setup support did not last very long so now it will take us a few more months to finish uploading all our inventory, warranty info and maintenance records. One thing that surprised us that we had to install our own server for data management. This is something that was not clearly mentioned before purchase and added extra expenses and work.

“Easy to learn and use

Pros

I find it very simple to learn and use and our mechanics do not need any sort of training anymore. Also their support crew is trustworthy and quick to lend a hand when needed.

Cons

Well the system does not really match how our business runs. We were told certain features would be included but we are still waiting on some of them. Plus the web version of it is not working well for us either since it does not show all our work orders. Our staff constantly updates work orders so they avoid using the web version now.

“User-friendly software

Pros

Thanks to MIR-RT we are able to stay updated on everything as it happens, whether we are in the office or out on the shop floor.

Cons

No complaints so far as everything is working well for now and I am happy with it.

“Switch was smooth and support was great

Pros

We have been using MIR for just about three months now and what really stands out is how we can keep an eye on the techs live, schedule jobs with drag and drop and track parts, repairs and warranties easily. Plus the telematics and auto DVIRs are another amazing feature of it that has proven really helpful. And yes I am planning to review it again in six months.

Cons

Every software has its quirks. However the only problem we faced was that we randomly saw French text here and there. It is not a major problem though.

“Really appreciate the positive change it brought

Pros

I love the live tracking. MIR Note is a great feature too. As it allows us to instantly look up parts and vehicles. Plus scanning items is quite simple for the team now in the shop.

Cons

It feels a bit plain to me but honestly, it does exactly what it needs to without issues.

“Cannot work without it

Pros

It is really easy to use and the folks at DataDis are always quick to respond when we have a question. Also they have been very helpful and honestly, switching over to MIR-RT was a smart move for our team.

Cons

We have had some trouble linking it with other systems we use like our GPS tools and dispatch platform.

“Works well overall

Pros

Everything we need is all in one place now which is simply amazing. And the setup process was smooth and well thought out.

Cons

So far there is nothing that I think is a con or maybe I just need more time with it.

“Simple to use

Pros

The icons make it simple for me to get around the platform. Also I do not need to be a tech expert to use it which makes it even more likable.

Cons

It works a little slow at times especially in the planning section. That slowdown at times frustrates me a lot.

“They are awesome � 100% recommended

Pros

It helps us handle billing and track our fleet in one spot. And all credits go to MIR-RT as keeping up with inspections and vehicle maintenance has never been this easy.

Cons

This is not a problem related to the software but this one is on us as our accounting is set up differently than the system expects. It is just a funny mismatch.

“It can do a bit of everything

Pros

We are able to see updates in real time which allows us to work more efficiently and makes everything run smoother. In short it is just a very handy tool to have.

Cons

The system does not feel intuitive to me and part-timers find it hard to get comfortable with it without a lot of training.

“Good but causes confusion at times

Pros

Our mechanics get more independence now and our vehicle users can leave notes straight from the app which is quite useful and beneficial at the same time.

Cons

It is kind of way too much for a small fleet like ours. Plus we had to ditch our old workflow and had to learn the opposite way of doing things which took some of our time.

“Strong with room for growth

Pros

The interface just makes sense as not only is it intuitive but it has also saved us a lot of time on the job.

Cons

I just wish there were more options available to customize how certain things work to better suit our setup.

“Had a great experience

Pros

I just wish we had discovered it earlier. If you ask me why, I would say that now managing work orders and billing clients has become way more organized. Also their customer support is simply amazing.

Cons

Well I have not noticed any issues yet. As it is running well for us.

“Improved the way we manage the fleet

Pros

The trainer was easy to reach and really helpful when I needed. And the unit info available through the software is very detailed and easy to understand.

Cons

Every time we update the software strange glitches pop up. Not sure if it is our setup or the updates themselves. Well time will tell.

“Easy to learn and use

Pros

I find it very simple to learn and use and our mechanics do not need any sort of training anymore. Also their support crew is trustworthy and quick to lend a hand when needed.

Cons

Well the system does not really match how our business runs. We were told certain features would be included but we are still waiting on some of them. Plus the web version of it is not working well for us either since it does not show all our work orders. Our staff constantly updates work orders so they avoid using the web version now.

“User-friendly software

Pros

Thanks to MIR-RT we are able to stay updated on everything as it happens, whether we are in the office or out on the shop floor.

Cons

No complaints so far as everything is working well for now and I am happy with it.

“Switch was smooth and support was great

Pros

We have been using MIR for just about three months now and what really stands out is how we can keep an eye on the techs live, schedule jobs with drag and drop and track parts, repairs and warranties easily. Plus the telematics and auto DVIRs are another amazing feature of it that has proven really helpful. And yes I am planning to review it again in six months.

Cons

Every software has its quirks. However the only problem we faced was that we randomly saw French text here and there. It is not a major problem though.

“Really appreciate the positive change it brought

Pros

I love the live tracking. MIR Note is a great feature too. As it allows us to instantly look up parts and vehicles. Plus scanning items is quite simple for the team now in the shop.

Cons

It feels a bit plain to me but honestly, it does exactly what it needs to without issues.

“Cannot work without it

Pros

It is really easy to use and the folks at DataDis are always quick to respond when we have a question. Also they have been very helpful and honestly, switching over to MIR-RT was a smart move for our team.

Cons

We have had some trouble linking it with other systems we use like our GPS tools and dispatch platform.

“Works well overall

Pros

Everything we need is all in one place now which is simply amazing. And the setup process was smooth and well thought out.

Cons

So far there is nothing that I think is a con or maybe I just need more time with it.

“Simple to use

Pros

The icons make it simple for me to get around the platform. Also I do not need to be a tech expert to use it which makes it even more likable.

Cons

It works a little slow at times especially in the planning section. That slowdown at times frustrates me a lot.

“They are awesome � 100% recommended

Pros

It helps us handle billing and track our fleet in one spot. And all credits go to MIR-RT as keeping up with inspections and vehicle maintenance has never been this easy.

Cons

This is not a problem related to the software but this one is on us as our accounting is set up differently than the system expects. It is just a funny mismatch.

“It can do a bit of everything

Pros

We are able to see updates in real time which allows us to work more efficiently and makes everything run smoother. In short it is just a very handy tool to have.

Cons

The system does not feel intuitive to me and part-timers find it hard to get comfortable with it without a lot of training.

“Good but causes confusion at times

Pros

Our mechanics get more independence now and our vehicle users can leave notes straight from the app which is quite useful and beneficial at the same time.

Cons

It is kind of way too much for a small fleet like ours. Plus we had to ditch our old workflow and had to learn the opposite way of doing things which took some of our time.

“Strong with room for growth

Pros

The interface just makes sense as not only is it intuitive but it has also saved us a lot of time on the job.

Cons

I just wish there were more options available to customize how certain things work to better suit our setup.

“Had a great experience

Pros

I just wish we had discovered it earlier. If you ask me why, I would say that now managing work orders and billing clients has become way more organized. Also their customer support is simply amazing.

Cons

Well I have not noticed any issues yet. As it is running well for us.

“Improved the way we manage the fleet

Pros

The trainer was easy to reach and really helpful when I needed. And the unit info available through the software is very detailed and easy to understand.

Cons

Every time we update the software strange glitches pop up. Not sure if it is our setup or the updates themselves. Well time will tell.

“Worth the cost really fast

Pros

Planning things out and getting the hang of the software was easier than I expected.

Cons

The server version is slow and we have run into few bugs when using the web app.

“Fits our needs

Pros

MIR-RT software fits our field perfectly. The way it handles work order planning is impressive and has saved us a lot of time.

Cons

Well we are still adjusting to how queries work inside the MIR software. As it is different from what we are used to.

“No complaints at all

Pros

We have got everything in one place from shop operations to reporting. Overall it is like a complete package and that makes a huge difference.

Cons

I have noticed that the dashboard lacks options for viewing budgets over shorter time frames as it only works well for annual tracking.

“Great but has a few limitations

Pros

There are multiple useful tools built into this system. Like from everyday maintenance tasks to long term tracking, it is all available. And the best part is that customer support is superb. So even when we feel we are stuck somewhere, they are always available to help us.

Cons

There are a few limitations that is annoying but the good thing is that now that there is a mobile version and we are excited to test that out.

“Worth the cost really fast

Pros

Planning things out and getting the hang of the software was easier than I expected.

Cons

The server version is slow and we have run into few bugs when using the web app.

“Fits our needs

Pros

MIR-RT software fits our field perfectly. The way it handles work order planning is impressive and has saved us a lot of time.

Cons

Well we are still adjusting to how queries work inside the MIR software. As it is different from what we are used to.

“No complaints at all

Pros

We have got everything in one place from shop operations to reporting. Overall it is like a complete package and that makes a huge difference.

Cons

I have noticed that the dashboard lacks options for viewing budgets over shorter time frames as it only works well for annual tracking.

“Great but has a few limitations

Pros

There are multiple useful tools built into this system. Like from everyday maintenance tasks to long term tracking, it is all available. And the best part is that customer support is superb. So even when we feel we are stuck somewhere, they are always available to help us.

Cons

There are a few limitations that is annoying but the good thing is that now that there is a mobile version and we are excited to test that out.

“Helped simplify our operations

Pros

What is better than having a platform that covers everything we need, from maintenance tasks, purchase requests, inventory control, workforce needs etc. It is like you name it and they have it.

Cons

We are quite new to this app so it looks like a huge step up from the spreadsheets and paper tracking we used before. It is not a con but just an issue from our side.

“Hands down best for upkeep

Pros

MIR RT is very simple to learn and navigate. It is definitely one of the easiest systems I have worked with.

Cons

The web version could use a major upgrade as for now there are quite a few issues I noticed that do not exist in the desktop version.

“The best!

Pros

It is a great option for managing our equipment and vehicle fleet. As it makes the process a whole lot smoother which at the end of the day saves us time and effort.

Cons

I personally feel like development on new features moves pretty slowly. Like we have been waiting a while for updates.

“Lives up to the hype

Pros

With MIR-RT tracking our vehicle expenses is not a problem anymore. Plus it really helps us keep everything clear and easy to manage.

Cons

We just started using it and so far everything is working as we expected. So nothing negative to report yet.

“I really liked it

Pros

I am honestly a big fan of how well it handles work orders as it just makes that whole process less of a headache and more fun.

Cons

It requires too many clicks to get simple stuff done. So I am hoping they will make changes in this specific area.

“Helped simplify our operations

Pros

What is better than having a platform that covers everything we need, from maintenance tasks, purchase requests, inventory control, workforce needs etc. It is like you name it and they have it.

Cons

We are quite new to this app so it looks like a huge step up from the spreadsheets and paper tracking we used before. It is not a con but just an issue from our side.

“Hands down best for upkeep

Pros

MIR RT is very simple to learn and navigate. It is definitely one of the easiest systems I have worked with.

Cons

The web version could use a major upgrade as for now there are quite a few issues I noticed that do not exist in the desktop version.

“The best!

Pros

It is a great option for managing our equipment and vehicle fleet. As it makes the process a whole lot smoother which at the end of the day saves us time and effort.

Cons

I personally feel like development on new features moves pretty slowly. Like we have been waiting a while for updates.

“Lives up to the hype

Pros

With MIR-RT tracking our vehicle expenses is not a problem anymore. Plus it really helps us keep everything clear and easy to manage.

Cons

We just started using it and so far everything is working as we expected. So nothing negative to report yet.

“I really liked it

Pros

I am honestly a big fan of how well it handles work orders as it just makes that whole process less of a headache and more fun.

Cons

It requires too many clicks to get simple stuff done. So I am hoping they will make changes in this specific area.

“Works fine

Pros

It is hard to say what feature we like most because the whole setup is just so practical and well rounded. I highly recommend it to everyone!

Cons

There are a lot of tabs and tools to remember. Well it is not a bad thing once we get used to it but it's a lot at first.

“Found it helpful

Pros

All the modules are pretty simple to use and switching between them feels is not a hassle.

Cons

I still have to maintain a physical server because it is not web-based. Also it was installed on 32-bit instead of 64-bit which caused some problems.

“Makes our job simple

Pros

I must say planning out jobs, creating work orders and keeping track of parts has never been this easy or organized.

Cons

Changing maintenance schedules by adjusting counters is more complex than I expected it to be.

“Works fine

Pros

It is hard to say what feature we like most because the whole setup is just so practical and well rounded. I highly recommend it to everyone!

Cons

There are a lot of tabs and tools to remember. Well it is not a bad thing once we get used to it but it's a lot at first.