Rhino Fleet Tracking Reviews

Pros

The software worked perfectly and as our company expanded it kept pace without any trouble.

Cons

Once they changed the beta program, using it started to feel more like a hassle. Entering maintenance tasks and oil changes took more effort than before.

Pros

It doesn't work the way I expected. The tracking system isn't functioning like it should.

Cons

The tracking is inconsistent and not reliable enough.

Pros

I found it simple to work with and it also offered plenty of customization options to cover what I needed.

Cons

Setup and implementation went off without any issues at all.

Pros

After 20 years of running service companies this is hands down the best tracking system I've come across. The value for the money is excellent, installation was simple and the software is very easy for our dispatch team to use. The maintenance records and reminders are neat, clean and well organized. On the rare occasion we've needed support (maybe twice in 5 years) the tech support team has been outstanding and got everything back up and running incredibly fast. Pricing is another huge advantage because it's affordable enough that I've been able to install trackers in places where I would normally have waited with other vendors because of the cost. It helps us stay current, safe, productive and operating without issues. Our business would absolutely be less efficient without Rhino. We're Rhino for life.

Cons

I can't think of a single con or even an area where I'd suggest an improvement. Keep doing what you're doing and thank you again.

Pros

This has been a really good product for us. Getting it set up and installed was simple and the app does a fantastic job of showing where all of our trucks are out in the field along with the routes they've taken.

Cons

We used it for a year and there honestly hasn't been anything to complain about.

Pros

Their pricing is very reasonable and the customer support team has been consistently helpful whenever needed.

Cons

The user interface could be better in my opinion. Also handling the devices through the online system was a bit difficult.

Pros

Running a small but growing business comes with constant ups and downs in staffing, jobs and day-to-day operations and Rhino Fleet has been able to adjust right along with us. Their pricing plans are flexible and I really appreciate that they don't try to squeeze extra money out of us with long-term contracts or contract buyouts. We've been using the service for almost a year now. We started with 4 units and later added 2 more without any hassle. The product has worked really well for us and the Rhino team responds to questions, issues and concerns with impressive urgency and genuine care. Another big plus is that we usually end up speaking with the same people which makes support feel much more personal. It has been a very worthwhile purchase for our business.

Cons

I'd pay close attention to the real-time refresh option you choose during signup. They offer different refresh levels at different price points which makes sense but I somehow overlooked that at the beginning and didn't realize we were set up with a 2-minute delay instead of a 30-second one. Once I caught it, their team was very willing to help us switch to the real-time setup we actually wanted. The newest app also has a couple of minor glitchy spots but whenever you call support or the tech team, they tell you exactly how to fix the issue. Best of all you don't get bounced around from person to person and the problem gets handled right away.

Pros

I won't lie, I didn't like it. The sales conversations at the beginning were very strong and they gave us confidence that we were signing up for a reliable platform for asset management. At the most basic level, the GPS tracking itself does function and it was able to provide the core location data. That's the most I can say.

Cons

Once the sale was completed, communication and support turned into some of the worst we've dealt with. The units were supposed to arrive configured but they were not. On top of that, 3 of the 4 battery-powered devices never worked at all. The wiring was questionable and nobody told us the wiring harnesses had only been taped together as a "guide." The iButton key fob serial numbers had also been entered incorrectly ahead of time. In most areas, driver IDs never reported properly. Problems were not addressed within a reasonable timeframe and Rhino never took the initiative to update us on status. We always had to chase them down ourselves to get answers. When we finally said we were ending the service, there was no pushback, no attempt to fix the situation and no effort from sales, support or even their Director of Operations to offer any kind of resolution. Just "OK, send everything back."

Pros

The system is simple to use and to program. Installation was also very easy.

Cons

Alert timing when the device gets disconnected needs to be fixed. We do not get notified right away.

Pros

Using this software has made it much easier to monitor our technicians while they're out on the road. It's been really helpful for keeping an eye on their activity and understanding how the vehicles are being handled.

Cons

Getting started came with a few challenges because we needed more specialized trackers for the cranes but after that was sorted out, everything has been running without any issues.

Pros

I like that the interface is uncluttered so the information I need is visible right away. When I need to dig deeper the more detailed data is there too.

Cons

Haven't run into any issues. Once we got a little familiar with how it works everything felt simple to use.

Pros

One thing that really stands out is how much support the company gives its customers. They're very responsive and helpful whenever needed.

Cons

At this point, I honestly can't think of anything about the software that I dislike.

Pros

It adapts well to all kinds of fleets. The software feels flexible enough to handle different needs without making things complicated.

Cons

I don't have any complaints.

Pros

Whenever I need help, the customer service team responds quickly, is easy to reach and consistently provides useful support.

Cons

One issue I've noticed is that the speed limits shown in the system don't always match the actual posted limits on the road.

Pros

I like that there's no contract to deal with, the system is simple to navigate and the customer service has been excellent.

Cons

The shipped chips didn't come with any instructions so adding a one-page intro or quick setup guide would be helpful.

Pros

Makes it simple to see where trucks are in the field and get live updates on what's happening. The filtering options are really useful too since I can narrow things down to specific vehicles or drivers without much hassle. I also appreciate being able to go back to previous days and view driver routes on a map which helps a lot with improving efficiency. On top of that reports can be exported to Excel and other formats making it convenient to archive information or bring it into other custom reporting and tracking systems.

Cons

A limitation I've noticed is that not all of the system's data seems to remain available forever so I have to download anything I want to keep if I expect to look at it years later. It does hold data for a pretty solid amount of time but eventually some of it appears to fall out of the system and can no longer be accessed.

Pros

Implementation was simple and the overall system is very user-friendly as well. Their customer support has been outstanding whenever needed but the thing I appreciate the most is probably that there's no contract involved.

Cons

Honestly the only problem is that the patch cables for the units can be a bit expensive.

Pros

Because I run a food truck I rely on the tracking equipment to show customers exactly where my vehicle is so they can find me at my current stop. It has been a big help for my business and it also gives me peace of mind knowing my employees are where they're supposed to be. I can also keep an eye on whether they're driving safely while my company name is displayed all over the truck. Rhino's customer service has been outstanding the whole time and they're always incredibly helpful whenever I need assistance.

Cons

I've used it for 2 years and still haven't come across anything I dislike.

Pros

The setup was quick, it's simple to use and the reporting gives us plenty of data. I especially like the speed and braking alerts and the system has shown good capabilities from what I've seen so far. Even better the pricing is very reasonable.

Cons

Haven't run into any issues. I just wish the device wasn't so easy to disconnect.

Pros

Everything is very user-friendly, with clearly labeled tabs that make it obvious what each section does. The Google Maps integration is also really useful and adds a lot of value.

Cons

I haven't run into any problems.