RouteManager Reviews

Pros

It simplifies a wide range of tasks, from route optimization and receivables management to automated billing and syncing with QuickBooks.

Cons

The user license is expensive and being locked into their processor adds a lot to the overall cost.

Pros

The Zoom demo the sales rep walked me through was the reason I became interested in the software to begin with.

Cons

Right away I was told I was locked into a 12-month commitmenteven though I haven't actually used the software yet and they still charged me $99. I'm still waiting for someone to walk me through the onboarding process. On top of that, I was told I couldn't cancel whenever I wanted. I had no idea I was agreeing to a 12-month contract and the sales approach felt very misleading.

Pros

WorkWave has been a very flexible and simple tool for us. Connecting it to our work order management system went without much trouble and that helped us boost our field technician productivity by 25%.

Cons

Several of our internal user groups have pointed out that the order pins shown on the map can't be color-coded which is a limitation.

Pros

Whenever I call, your team takes the time to sort everything out and is always very patient. I really appreciate that, thank you!

Cons

At the beginning, the software is pretty hard to navigate because it uses terminology that makes sense to your team, not the kind of language most regular users would naturally understand. Moving around in it also feels awkward until you've gone through it a few times.

Pros

About the only part that does its job well is the notification feature. It alerts you whenever a setting gets violated and that's really the one thing I can count on.

Cons

Nearly everything else is a problem. There's no dashboard at all so you have no real way to get a quick overall picture of driving behavior. The vehicle trackers also don't let you save key identification details like the VIN, license plateor driver name. Since there's only a single description field, if a driver changes vehicles and someone forgets to update that name, it becomes very difficult to match the device back to the right vehicle. On top of that, the default breadcrumb color is white and because the map background is mostly white too. You can barely see the breadcrumb trail. You also can't schedule emails to automatically send driver behavior reports on a regular basis and with no dashboard available, you're stuck constantly pulling reports manually and trying to interpret the Excel exports yourself. Reporting is limited by how many days of data you can retrieve at once. The features and overall user experience are not user friendly at all. The only reason I still use this product is because the devices are already hardwired into our vehicles and the cost of removing them and switching to another brand just doesn't feel worth it. Overall, it feels like software that was built in the 90s and then abandoned by WorkWave.

Pros

Being web-based with a simple interface makes this software really convenient for me to use and it gives plenty of flexibility when it comes to planning routes.

Cons

It could offer a few more notification options but that's a pretty minor thing overall.

Pros

The routing has been excellent and integrating it with our Magento 2 store went very quickly without causing any issues.

Cons

GPS feature doesn't work in our country and there isn't a fleet maintenance plan program available for us.

Pros

I really like software can use a lot of criteria when building routes. It gives a strong level of control and makes the route planning feel much more customized.

Cons

Communication through text compared with email feels awkward and less polished so that part of the experience could be improved.

Pros

Compared with other routing tools I've worked with RouteManager reacts surprisingly fast when optimizing routes. It also manages a very large volume of orders without struggling and the customization options for order attributes and the display interface do a lot to make the overall workflow more simplified and user-friendly.

Cons

Orders can't be moved between territories and this is a notable limitation. It would also be really useful to have a copy-and-paste option for notifications across territories, similar to the recently added feature for reasons tied to incomplete orders.

Pros

Having tracking orders and POD integrated into one platform has been a big plus. I really appreciate being able to handle everything in a single piece of software instead of switching between different tools.

Cons

I'm still working out how to set up the maintenance plans, as that part hasn't been completely clear to me yet.

Pros

Uploading CSV files with all of the routing data into RouteManager is really easy which makes getting everything into the system much faster for me.

Cons

One small annoyance for me is that the GPS directs us to coordinates rather than the actual address. It hasn't caused any major issues but it can still be a bit inconvenient.

Pros

One thing I really appreciate about WorkWave is how user-friendly it is and it does a solid job of setting my drivers up for success when it comes to routing.

Cons

After using WorkWave, I honestly haven't run into any downsides.

Pros

The mapping tools work really well, adding endpoints is easy and having 2 different ways to review maps is very helpful. The spreadsheet feature is also convenient since it's simple for me to email out when needed.

Cons

Working with spreadsheets that contain multiple sheets can be frustrating and having to close and reopen things to redo a step is annoying. It also eats up time especially when you're in a rush.

Pros

Usability is solid and the routing side is fairly quick to pick up.

Cons

Something that really bothers me is that the product does not work well when it's open alongside other tabs in Google Chrome. I've seen a major performance drop whenever I have multiple tabs running and the recommendation from tech support was to use WorkWave in an incognito window instead of a normal Chrome tab. That workaround creates its own problem because it forces me to use a separate monitor. I work with a three-screen setup and dedicating one screen only to WorkWave is not practical. When I asked support whether this would be fixed down the road, I was told no. After hearing that, I brought the issue to our ownership team and recommended that we start looking for a better, more suitable alternative.

Pros

I found navigating the system to be pretty easy. The layout is clear and the functionality works well. It also covers a broad range of uses which makes it useful across different needs.

Cons

One thing that would improve it is more detailed reporting on usage and costings especially KPI reporting by vehicle. It would also help to have a dashboard for daily jobs that could be shown on a TV screen, displaying routes and ETAs so people would not need to log in. A display-only function that rotates between routes would be really useful. It would also be helpful if the training videos were available to download for internal training.

Pros

One of the biggest wins with RouteManager is being able to set customer receiving windows. That has been incredibly valuable for making sure we arrive before locations close and it also helps us give accurate ETAs when we are running behind because the system updates them from real-time GPS location. The simulation feature is another huge help for planning routing logistics especially when I need to figure out which days can handle new customer launches for the sales team. On the driver side, the app is very user-friendly and having drivers capture photos, BOLs, signatures and note any issues or setbacks is extremely useful. We also give the sales team access so they can keep an eye on BOLs and bill accordingly. Importing and exporting data is also very convenient since we can build spreadsheets with all of our route information which we really appreciate. Another feature that has worked well for us is the ability to set shift duration restrictions so a unit is only used for a certain amount of time.

Cons

Reporting has been one of the harder parts to learn and the reports themselves feel pretty plain. We usually have to do some extra work on our end to make sure the data is accurate and that we are pulling exactly what we need. Another limitation is that we cannot track temperature directly from the dashboard. WorkWave does offer a third-party option for temperature tracking but it was not the right fit for our operation. The three-hour breadcrumb limit is also restrictive and increasing that to something closer to 12 hours would be much more useful for getting full visibility into the entire route duration.

Pros

RouteManager saves me around 8 to 10 hours every week which has made a real difference. The routing is simple to work with and I can make changes whenever I need to without any hassle. I also really appreciate being able to download routes directly to my GPS phone.

Cons

The only thing I'd really want improved is faster support by phone. There are times when I forget how to do something or run into something new and having someone available for quick help and a little extra guidance would be really useful.

Pros

Passing along the right details to delivery drivers is very simple for me and them. That really helps make the process go more efficiently.

Cons

Something that I think could be better is finding the correct place to update information for the routes I'm working on, whether those changes are temporary or permanent.

Pros

After comparing quite a few options, this is the only product that really matches our specific needs in the roofing industry. The interface looks polished, it's simple to work with and it feels like it was built with our line of business in mind.

Cons

A couple of things have come upthough they're minor compared to the overall benefits. We've noticed some drive-time inaccuracies in certain areas. For example from our Seb branch to the Keys or from our Ala branch to Panama City, the listed travel time can be off by around 45 minutes. Also, if we switch to another Chrome tab and then return to WorkWave, it tends to freeze for about a minute before we can continue.

Pros

We rely on WorkWave every day for route mapping and it's been easy to get our team members and drivers trained on it. It saves us both time and money by helping us optimize routes efficiently.

Cons

There is a bit of a learning curve at the beginning simply because the tool comes with so many features.