RouteManager Reviews

Pros

Honestly there's nothing positive I can point to anymore. Maybe it was a solid platform 5-10 years ago but it hasn't kept up at all. By today's standards, it feels outdated, very expensive and the service has gone downhill. I've been working with RouteManager for 8 years and there hasn't been meaningful improvement.

Cons

Whenever I've needed support, customer service hasn't been helpful. The team seems to have limited expertise and too often it feels like the focus is more on charging extra than actually solving problems.

Pros

They keep updating the system regularly which shows me that they're always working on making it better.

Cons

At times, it's hard to finish routes that cover more than a single day.

Pros

Getting routes organized for the business is very simple with this software. Reassigning trucks so certain stops are handled first is simple and there are plenty of features available to help improve overall performance.

Cons

Something I'd still like to see is the ability to use the balloon feature to select a group of stops and move them to another truck but it doesn't currently offer that.

Pros

RouteManager has been a big win for our team. It cuts down a lot of the time and cost involved in planning routes and our customers really appreciate getting updates at every stage of the process.

Cons

The only real frustration has been the notification limitation. We'd like the option to include the hotwords "Order Type" in notifications so it's clear whether the message refers to a pickup or a drop-off.

Pros

Building routes is easy and the data can be adjusted in ways that really help match what we need.

Cons

Some features don't offer the flexibility required for the specific services we provide.

Pros

Right from the start, the onboarding feels very hands-on. They really take the time to make sure you understand how the tool works, how to set up your instance and how everything should be configured.

Cons

One thing that gets frustrating is having to reach out to support just to create territories, add driversor change your vehicle limit. For a fast-moving business, that feels inefficient and pretty annoying. I'm also not a fan of the reporting and email features. Reporting is quite limited, there are no automated email options and the export that's available isn't very clear for many users. On top of that, the email notifications don't seem customizable when it comes to scheduling and the mobile app only lets you see a limited number of days ahead.

Pros

I think what works really well in Route Manager is the import and export information. It is incredibly simple. Setting up and assigning routes is also very easy which saves a lot of time.

Cons

The level of detail on how the system calculates costs could be improved. I'd also really appreciate more accurate real-time location tracking for my drivers.

Pros

After getting familiar with it, the system feels very simple to use and that's what keeps me coming back to the software.

Cons

I usually prefer figuring things out by myself but with Work Waves there are times when their team can see things on their end that I can't access which leaves me unable to fix the issue on my own.

Pros

Uploading my addresses is quick. I can import them, verify everything and with one click the route is ready to go. My routes change from month to month so I don't really use the saved route features but the upload process works really well.

Cons

One thing I'd still like to see is a left-turn preference option to make route planning even more efficient.

Pros

I appreciate being able to view drivers and orders in real time is really helpful.

Cons

It does not flag orders that have time-sensitive requirements attached to them.

Pros

Being able to plan routes for our techs each week in the most time-saving and efficient way has been a big benefit.

Cons

The system could be more user-friendly. That said, whenever something comes up, customer support has been excellent.

Pros

The implementation process and launch was simple. The customer support team has been excellent and I really appreciate that they take suggested changes seriously and actually put them into place.

Cons

Export options could be more flexible. For example it would be helpful to export data in my own preferred format.

Pros

Right away, RouteManager felt very user-friendly. The route optimization works really well, it clearly identifies vehicle limits and the customer communication features are a big plus.

Cons

Honestly we don't have any complaints about WorkWave. The simple interface and its integration with two third-party companies give drivers one tool to handle multiple tasks and that has made our delivery process much more efficient.

Pros

Having real-time tracking along with live data capture has been a big advantage for our team. It helps us stay updated and makes field activity much easier to monitor.

Cons

One limitation is that some features can't be customized as much as we need. For instance, reports and dashboards are somewhat restricted when it comes to matching our specific requirements. The mobile app also has occasional performance problems, like slow load times or random glitches which can interrupt field work and create inefficiencies. On top of that, when the internet connection is weak or unavailable, the system loses a lot of functionality. Better offline support would make a big difference for teams working in remote locations.

Pros

Scheduling deliveries is very easy and being able to combine deliveries for multiple stores onto one driver is a big plus. It helps us cut down on costs and saves the company money.

Cons

Only thing I'd really like them to add is a way to block out specific dates or times when a truck is unavailable whether it's in scheduled maintenance or being used for something other than customer deliveries.

Pros

This covers all the bases we need for our workflow and customer relationship management is a big part of that for us. On top of that, the WW team I work with is very responsive whenever I have requests or ideas.

Cons

One downside is that when new updates are released, they usually bring a new glitch or issue that needs to be fixed.

Pros

It gives you control over pretty much every part of the day-to-day transport and delivery business.

Cons

Honestly I'm not sure there's anything about it that I dislike.

Pros

The core features seem very thoughtfully designed and they've been put together really well. One of the biggest benefits for us came when a driver left and we realized we didn't need to hire a replacement. It actually allowed us to take an entire truck off the road.

Cons

Their GPS reporting could be stronger although you can still export the data and review it in its raw format.

Pros

Their customer service team really goes above and beyond and that level of support has stood out to me the most.

Cons

One thing that would help is making it simpler for drivers to adjust their own routes. Adding a location is also pretty slow and making same-day route changes should be easier than it is now. On top of that, exporting feels tiresome because of the range requirements.

Pros

Using WWRM has been a really positive experience for me. It didn't take long to learn and it's also been simple to explain to others so they can start using it too.

Cons

I haven't disliked anything.