RouteManager Reviews

Pros

Being able to update and monitor my daily routes in real time has been a big asset for our operation. It's also really convenient to see where the entire fleet is at any given moment.

Cons

It would be much better if text notifications were included in the basic plan instead of being offered only as an add-on service.

Pros

Between the app and the website, it covers everything needed to plan routes properly and make updates without hassle. If something changes rerouting is fast and quick.

Cons

Biggest problem was the cost. Other providers offered similar features even if some of them were harder to use and in the end the price difference was what decided it for us at roughly 25% more per vehicle.

Pros

Route manager covers all the essential features for sequencing and route generation and it gets the job done well. It's also very flexible and can be adjusted to fit our different needs which makes it work for a wide range of routing requirements.

Cons

Optimization speed could be better. It would also help to have more advanced route filtering options since additional filters would improve how shipments are handled.

Pros

Moving over from Service CEO to this product was pretty easy which made the switch less painful for us.

Cons

Though the switch was initally simple I found out that the product itself is unnecessarily complicated, the search tools feel very limited and a lot of lists don't even return basic results.

Pros

One thing I can say in their favor is that customer support is usually quick to respond and easy to work with. The mandatory upgrade is clearly separate from the service team so they still deserve high marks for the personal support they provide.

Cons

WorkWave chose to enforce a mandatory upgrade on 7/31/19 and shut down the previous system even though it was working well. The replacement has been very unstable, loses information and now it takes me about twice as long to complete my routing. On top of that both the design and overall functionality feel like a definite downgrade.

Pros

What really makes this product stand out is its functionality. It lets me manage multiple routes and multiple drivers which is a huge help.

Cons

Unfortunately it may not be very useful for people who aren't tech-savvy.

Pros

Honestly there's nothing positive I can say about this software. I'd strongly suggest avoiding it. I mean it. You're better off just using Google Maps.

Cons

Route distribution was never balanced and the system was far too complicated to work with. Even with their guidance, it still took us about two hours every single day just to set it up and that went on for a month before we finally gave up.

Pros

One of the best parts of RouteManager is the GPS tracking, plus our customers can confirm delivery right in the app which has been really useful.

Cons

It took some trial and error with the features to figure out what suited our workflow best. We also have to enter quite a bit of informationthough that's fairly expected for this kind of system.

Pros

WorkWave comes with a really strong set of features including support for multiple drivers and vehicles, a mobile app, live vehicle GPS tracking and driver scheduling.

Cons

While the platform offers a lot of depth the training it provided wasn't very useful and it definitely wasn't inexpensive. Compared with other web-based routing tools, WorkWave also feels dated from a UI/UX standpoint and in my opinion isn't very accessible.

Pros

RouteManager adapts well to different industries which was a big plus for us. We used it to optimize routes for nurses working out in the field and that setup worked really well. Each nurse had their own login and the mobile app was easy for everyone to use.

Cons

Importing data into the website can be frustrating because it's difficult to adjust once it's in. There are quite a few restrictions around the parameters you may want to apply which limits flexibility.

Pros

I honestly can't think of a single positive.

Cons

From the start, the software kept glitching constantly. The package feature felt completely useless and the QuickBooks sync kept duplicating entries which only created even more problems.

Pros

Everything is laid out in a way that makes it very simple for me to get around. It's simple without feeling limited and it still covers everything I need. The organization is really well done and both the desktop version and the app are easy to navigate.

Cons

GPS accuracy could be improved. It tends to snap coordinates to the street instead of the actual house or apartment. I know that's mostly a Google issue but having a way to place the pin on the exact address would make a big difference.

Pros

There are some really useful features here and it's a shame they're not fully available to UK users. One thing I really appreciate is being able to click on a customer and pull up a statement right away.

Cons

It takes a while to get familiar with the system and work out how to navigate everything. Also, things like payroll still aren't available to UK users.

Pros

One thing that's been really helpful is not having to look up zip codes anymore. WorkWave takes care of that for me. On top of that, the customer support has been awesome.

Cons

Can't fault it.

Pros

The interface feels really polished and pleasant, the support team replies quickly and is genuinely helpful and the API was easy to integrate.

Cons

There is a bit of a learning curve at the beginning so it helps to spend some time exploring the features before fully relying on it. It also requires entering quite a lot of small details.

Pros

Starting with RouteManager was easy, the deployment process was simple and the pricing feels competitive to us. The API is also a valuable addition because it helps a lot with integrations.

Cons

Route printing feels a bit restricted. Entering every detail, from traffic patterns to truck routes, can also take some effort.

Pros

RouteManager has been a really positive tool to work with. The route optimization is helpful and being able to build routes from a remote location adds a lot of flexibility. It's user friendly, accessible and simple to navigate during the day-to-day workflow. One feature I especially appreciate is the option to add comments to a specific stop whenever an issue comes up which makes communication much clearer.

Cons

The only limitation on our side is that approvals can only be done 3 days in advance. That probably won't matter for most users but our deliveries are planned ahead and customers need to place orders 4 days early so it creates a bit of a mismatch for our process.

Pros

I like that it works really well with Excel, the information is laid out clearly and it's a very useful tool for keeping everything organized.

Cons

Having to enter every single detail manually, from traffic patterns to truck routes and everything else involved is really tiresome.

Pros

One thing I can say is they do listen to feedback and seem to be making weekly updates to improve the system. The monthly cost is also lower than a lot of other options out there which makes it appealing from a budget standpoint.

Cons

That lower price comes with trade-offsthough. Unless you have a lot of patience for ongoing technical issues, it can be frustrating to use. Even after more than 90 days, the system still is not fully up and running. On top of that, technicians cannot view other schedules or make changes to their own schedules through the app which is a pretty big limitation.

Pros

Set up and deployment didn't take much effort. The pricing is competitive which makes it even more appealing. For me the API is also a real plus because it helps a lot with integration.

Cons

It would be nice to have a French version available. Route printing feels a little limited at the moment but since we plan to switch to the iPhone app as soon as possible anyway, it's not a major issue.